{"id":4695,"date":"2024-04-12T02:40:17","date_gmt":"2024-04-12T02:40:17","guid":{"rendered":"https:\/\/cunghocvui.com\/book\/?p=4695"},"modified":"2024-04-12T02:40:22","modified_gmt":"2024-04-12T02:40:22","slug":"nen-kinh-te-trai-nghiem-bien-dich-vu-cua-ban-thanh-trai-nghiem-khach-hang","status":"publish","type":"post","link":"https:\/\/cunghocvui.com\/book\/nen-kinh-te-trai-nghiem-bien-dich-vu-cua-ban-thanh-trai-nghiem-khach-hang\/","title":{"rendered":"N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m &#8211; Bi\u1ebfn D\u1ecbch V\u1ee5 C\u1ee7a B\u1ea1n Th\u00e0nh Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><br>Gi\u1edbi thi\u1ec7u s\u00e1ch N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m &#8211; Bi\u1ebfn D\u1ecbch V\u1ee5 C\u1ee7a B\u1ea1n Th\u00e0nh Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng<\/h2>\n\n\n\n<p><strong>N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m<\/strong> c\u1ee7a B. Joseph Pine II v\u00e0 James H. Gilmore l\u00e0 m\u1ed9t cu\u1ed1n s\u00e1ch v\u1ec1 ti\u1ebfp th\u1ecb v\u00e0 qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5, \u0111\u01b0\u1ee3c coi l\u00e0 kim ch\u1ec9 nam cho c\u00e1c doanh nghi\u1ec7p mu\u1ed1n t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u00e1ng nh\u1edb v\u00e0 kh\u00e1c bi\u1ec7t.<\/p>\n\n\n\n<p>Cu\u1ed1n s\u00e1ch l\u1eadp lu\u1eadn r\u1eb1ng ch\u00fang ta \u0111ang b\u01b0\u1edbc v\u00e0o m\u1ed9t &#8220;n\u1ec1n kinh t\u1ebf tr\u1ea3i nghi\u1ec7m&#8221;, n\u01a1i kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng t\u00ecm ki\u1ebfm c\u00e1c d\u1ecbch v\u1ee5 v\u00e0 s\u1ea3n ph\u1ea9m mang l\u1ea1i tr\u1ea3i nghi\u1ec7m c\u1ea3m x\u00fac v\u00e0 h\u1ea5p d\u1eabn. H\u1ecd nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c thi\u1ebft k\u1ebf c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c v\u00e0 \u0111\u00e1ng nh\u1edb, qua \u0111\u00f3 x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh v\u00e0 th\u00fac \u0111\u1ea9y t\u0103ng tr\u01b0\u1edfng.<\/p>\n\n\n\n<p>&#8220;N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m&#8221; \u0111\u00e3 c\u00f3 \u1ea3nh h\u01b0\u1edfng s\u00e2u s\u1eafc \u0111\u1ebfn th\u1ebf gi\u1edbi kinh doanh, gi\u00fap c\u00e1c doanh nghi\u1ec7p nh\u1eadn ra s\u1ee9c m\u1ea1nh c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. C\u00e1c nguy\u00ean t\u1eafc c\u1ee7a cu\u1ed1n s\u00e1ch ti\u1ebfp t\u1ee5c \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i trong nhi\u1ec1u ng\u00e0nh c\u00f4ng nghi\u1ec7p, t\u1eeb b\u00e1n l\u1ebb v\u00e0 kh\u00e1ch s\u1ea1n \u0111\u1ebfn ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe v\u00e0 t\u00e0i ch\u00ednh. \u0110\u00e2y l\u00e0 m\u1ed9t t\u00e1c ph\u1ea9m b\u1eaft bu\u1ed9c ph\u1ea3i \u0111\u1ecdc \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 ai mu\u1ed1n hi\u1ec3u v\u00e0 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t tr\u1ed9i trong th\u1ebf k\u1ef7 21.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>T\u00e1c gi\u1ea3 B Joseph Pine, II James H Gilmore<\/h2>\n\n\n\n<p>B. Joseph Pine II sinh 1958 l\u00e0 t\u00e1c gi\u1ea3 ng\u01b0\u1eddi M\u1ef9. \u00d4ng \u0111\u1eb7t ra thu\u1eadt ng\u1eef \u201ckinh t\u1ebf tr\u1ea3i nghi\u1ec7m\u201d. James H. Gilmore l\u00e0 ng\u01b0\u1eddi \u0111\u1ed3ng s\u00e1ng l\u1eadp c\u1ee7a Strategic Horizons, m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o t\u01b0 t\u01b0\u1edfng kinh doanh \u0111\u01b0\u1ee3c k\u00ednh tr\u1ecdng v\u00e0 l\u00e0 gi\u1ea3ng vi\u00ean tr\u00ean to\u00e0n th\u1ebf gi\u1edbi.<\/p>\n\n\n\n<p>H\u1ecd \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn nhi\u1ec1u nh\u1ea5t v\u1edbi cu\u1ed1n s\u00e1ch &#8220;N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m&#8221;, \u0111\u01b0\u1ee3c xu\u1ea5t b\u1ea3n v\u00e0o n\u0103m 1999. Cu\u1ed1n s\u00e1ch l\u1eadp lu\u1eadn r\u1eb1ng ch\u00fang ta \u0111ang b\u01b0\u1edbc v\u00e0o m\u1ed9t &#8220;n\u1ec1n kinh t\u1ebf tr\u1ea3i nghi\u1ec7m&#8221;, n\u01a1i kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng t\u00ecm ki\u1ebfm c\u00e1c d\u1ecbch v\u1ee5 v\u00e0 s\u1ea3n ph\u1ea9m mang l\u1ea1i tr\u1ea3i nghi\u1ec7m c\u1ea3m x\u00fac v\u00e0 h\u1ea5p d\u1eabn.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Th\u00f4ng tin s\u00e1ch N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m &#8211; Bi\u1ebfn D\u1ecbch V\u1ee5 C\u1ee7a B\u1ea1n Th\u00e0nh Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th><strong>Th\u00f4ng tin<\/strong><\/th><th><strong>Chi ti\u1ebft<\/strong><\/th><\/tr><\/thead><tbody><tr><td>T\u00ean s\u00e1ch<\/td><td>N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m<\/td><\/tr><tr><td>T\u00e1c gi\u1ea3<\/td><td>B. Joseph Pine II v\u00e0 James H. Gilmore<\/td><\/tr><tr><td>Th\u1ec3 lo\u1ea1i<\/td><td>Ti\u1ebfp th\u1ecb, Qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5<\/td><\/tr><tr><td>S\u1ed1 trang<\/td><td>324<\/td><\/tr><tr><td>N\u0103m xu\u1ea5t b\u1ea3n<\/td><td>2022<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><br>N\u1ed9i dung s\u00e1ch N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m &#8211; Bi\u1ebfn D\u1ecbch V\u1ee5 C\u1ee7a B\u1ea1n Th\u00e0nh Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng<\/h2>\n\n\n\n<p><strong>N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m<\/strong> c\u1ee7a Joe Pine v\u00e0 Jim Gilmore kh\u00e1m ph\u00e1 c\u00e1ch c\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 n\u1ed5i b\u1eadt v\u00e0 v\u01b0\u1ee3t tr\u1ed9i b\u1eb1ng c\u00e1ch t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m h\u1ea5p d\u1eabn cho kh\u00e1ch h\u00e0ng, kh\u00f4ng ch\u1ec9 l\u00e0m cho h\u1ecd trung th\u00e0nh m\u00e0 c\u00f2n mang l\u1ea1i l\u1ee3i nhu\u1eadn cao h\u01a1n. V\u1edbi vi\u1ec7c \u0111\u00e3 \u0111\u01b0\u1ee3c d\u1ecbch sang m\u01b0\u1eddi ba ng\u00f4n ng\u1eef, cu\u1ed1n s\u00e1ch n\u00e0y \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t t\u00e0i li\u1ec7u quan tr\u1ecdng d\u00e0nh cho c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o t\u1eeb c\u00e1c doanh nghi\u1ec7p l\u1edbn \u0111\u1ebfn nh\u1eefng doanh nghi\u1ec7p nh\u1ecf, b\u1edfi n\u00f3 t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ea1o ra gi\u00e1 tr\u1ecb c\u1ea3 trong l\u1ee3i nhu\u1eadn v\u00e0 kh\u00f4ng l\u1ee3i nhu\u1eadn, c\u1ea3 \u1edf quy m\u00f4 to\u00e0n c\u1ea7u v\u00e0 \u0111\u1ecba ph\u01b0\u01a1ng.<\/p>\n\n\n\n<p>Cu\u1ed1n s\u00e1ch kh\u00f4ng ch\u1ec9 cung c\u1ea5p v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 v\u00e0 l\u1eddi khuy\u00ean h\u1eefu \u00edch, m\u00e0 c\u00f2n gi\u00fap c\u00e1c doanh nghi\u1ec7p t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n, \u1ea5n t\u01b0\u1ee3ng v\u00e0 c\u00f3 th\u1ec3 bi\u1ebfn \u0111\u1ed5i, t\u1eeb \u0111\u00f3 t\u1ea1o ra gi\u00e1 tr\u1ecb ph\u00f9 h\u1ee3p v\u1edbi chi\u1ebfn l\u01b0\u1ee3c t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng m\u1ea1nh m\u1ebd.<\/p>\n\n\n\n<p>N\u1ed9i dung c\u1ee7a cu\u1ed1n s\u00e1ch \u0111\u01b0\u1ee3c chia th\u00e0nh c\u00e1c ch\u01b0\u01a1ng nh\u01b0 sau:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ch\u01b0\u01a1ng 1: Gi\u1edbi thi\u1ec7u v\u1ec1 n\u1ec1n Kinh t\u1ebf Tr\u1ea3i nghi\u1ec7m.<\/li>\n\n\n\n<li>Ch\u01b0\u01a1ng 2: M\u00f4 h\u00ecnh B\u1ed1n l\u0129nh v\u1ef1c tr\u1ea3i nghi\u1ec7m, t\u1eadp trung v\u00e0o vi\u1ec7c thu h\u00fat s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li>Ch\u01b0\u01a1ng 3: T\u1ea1o k\u1ebft n\u1ed1i v\u00e0 g\u1eafn k\u1ebft th\u00f4ng qua c\u00e1c ch\u1ee7 \u0111\u1ec1.<\/li>\n\n\n\n<li>Ch\u01b0\u01a1ng 4 v\u00e0 5: Nguy\u00ean t\u1eafc v\u00e0 khu\u00f4n kh\u1ed5 v\u1ec1 t\u00f9y ch\u1ec9nh.<\/li>\n\n\n\n<li>Ch\u01b0\u01a1ng 6, 7 v\u00e0 8: C\u00f4ng vi\u1ec7c nh\u01b0 m\u1ed9t v\u1edf k\u1ecbch, m\u1ed7i doanh nghi\u1ec7p nh\u01b0 m\u1ed9t s\u00e2n kh\u1ea5u.<\/li>\n\n\n\n<li>Ch\u01b0\u01a1ng 9 v\u00e0 10, c\u00f9ng ph\u1ea7n k\u1ebft, \u0111\u1ec1 c\u1eadp \u0111\u1ebfn chi\u1ec1u chuy\u1ec3n h\u00f3a c\u1ee7a tr\u1ea3i nghi\u1ec7m v\u00e0 c\u00e1ch \u0111\u1ea7u t\u01b0 hi\u1ec7u qu\u1ea3 v\u00e0o th\u1eddi gian \u0111\u1ec3 t\u1ea1o ra gi\u00e1 tr\u1ecb.<\/li>\n<\/ul>\n\n\n\n<p>\u0110\u00e1nh gi\u00e1 chung v\u1ec1 cu\u1ed1n s\u00e1ch l\u00e0 r\u1ea5t t\u00edch c\u1ef1c, t\u1eeb c\u00e1c chuy\u00ean gia v\u00e0 t\u1ed5 ch\u1ee9c uy t\u00edn, v\u00e0 \u0111\u01b0\u1ee3c x\u1ebfp h\u1ea1ng cao tr\u00ean c\u00e1c trang th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed nh\u01b0 Amazon v\u00e0 Goodreads. \u0110i\u1ec1u n\u00e0y l\u00e0 minh ch\u1ee9ng cho t\u1ea7m \u1ea3nh h\u01b0\u1edfng v\u00e0 gi\u00e1 tr\u1ecb m\u00e0 cu\u1ed1n s\u00e1ch mang l\u1ea1i trong l\u0129nh v\u1ef1c Kinh t\u1ebf Tr\u1ea3i nghi\u1ec7m v\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>\u0110\u1ecdc v\u00e0 t\u1ea3i s\u00e1ch N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m &#8211; Bi\u1ebfn D\u1ecbch V\u1ee5 C\u1ee7a B\u1ea1n Th\u00e0nh Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng (PDF)<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/catalog\/product\/8\/9\/8935251416084.jpg?_gl=1*1gtf7s1*_ga*MTMwOTIwODA1My4xNzA2MTU0OTU0*_ga_460L9JMC2G*MTcxMjg4NjMwNC4yNC4xLjE3MTI4ODg3ODAuNjAuMC4xMDU3NTA3OTA3*_gcl_aw*R0NMLjE3MTIxMjc1NTIuQ2owS0NRancyYTZ3QmhDVkFSSXNBQlBlSDF1bFo2TVJhYnYtdHJ5RXEtT0t4SUtfUXFxODF2bGRCU3EtVF9sRTdBRThUa1BMaHpNYm5Mc2FBdGJVRUFMd193Y0I.*_gcl_au*MTkwMDU2Mjg4MS4xNzA2MTU0OTU0\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong>\u0110\u1ecdc s\u00e1ch N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m &#8211; Bi\u1ebfn D\u1ecbch V\u1ee5 C\u1ee7a B\u1ea1n Th\u00e0nh Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng online mi\u1ec5n ph\u00ed ho\u1eb7c t\u1ea3i v\u1ec1 d\u01b0\u1edbi d\u1ea1ng File PDF theo h\u01b0\u1edbng d\u1eabn<\/strong><\/p>\n\n\n\n<div class=\"wp-block-button has-custom-font-size has-medium-font-size\" style=\"text-align: center;\"><button class=\"wp-block-button__link has-background-color has-luminous-vivid-orange-background-color has-text-color has-background has-link-color wp-element-button\"><br>Download<br><\/button><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><br>(Review) \u0110\u00e1nh gi\u00e1 n\u1ed9i dung v\u00e0 h\u00ecnh th\u1ee9c<\/h2>\n\n\n\n<p><strong>\u0110\u00e1nh gi\u00e1:<\/strong> <strong>9\/10<\/strong><\/p>\n\n\n\n<p><strong>Chi ti\u1ebft \u0111\u00e1nh gi\u00e1:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>T\u00ednh h\u1eefu \u00edch:<\/strong> <strong>9\/10<\/strong> &#8211; &#8220;N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m&#8221; cung c\u1ea5p m\u1ed9t khu\u00f4n kh\u1ed5 th\u1ef1c t\u1ebf v\u00e0 c\u00f3 th\u1ec3 h\u00e0nh \u0111\u1ed9ng \u0111\u1ec3 thi\u1ebft k\u1ebf tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. C\u00e1c nguy\u00ean t\u1eafc c\u1ee7a cu\u1ed1n s\u00e1ch c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho nhi\u1ec1u ng\u00e0nh c\u00f4ng nghi\u1ec7p v\u00e0 lo\u1ea1i h\u00ecnh doanh nghi\u1ec7p.<\/li>\n\n\n\n<li><strong>T\u00ednh d\u1ec5 \u0111\u1ecdc:<\/strong> <strong>8\/10<\/strong> &#8211; Cu\u1ed1n s\u00e1ch \u0111\u01b0\u1ee3c vi\u1ebft r\u00f5 r\u00e0ng v\u00e0 s\u00fac t\u00edch, v\u1edbi nhi\u1ec1u v\u00ed d\u1ee5 t\u1eeb th\u1ebf gi\u1edbi th\u1ef1c. Tuy nhi\u00ean, m\u1ed9t s\u1ed1 ph\u1ea7n c\u00f3 th\u1ec3 h\u01a1i l\u00fd thuy\u1ebft \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 \u0111\u1ed9c gi\u1ea3.<\/li>\n\n\n\n<li><strong>T\u00ednh to\u00e0n di\u1ec7n:<\/strong> <strong>8\/10<\/strong> &#8211; Cu\u1ed1n s\u00e1ch bao g\u1ed3m t\u1ea5t c\u1ea3 c\u00e1c kh\u00eda c\u1ea1nh ch\u00ednh c\u1ee7a vi\u1ec7c thi\u1ebft k\u1ebf tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, t\u1eeb vi\u1ec7c t\u1ea1o ra m\u1ed9t k\u1ecbch b\u1ea3n h\u1ea5p d\u1eabn \u0111\u1ebfn vi\u1ec7c \u0111o l\u01b0\u1eddng v\u00e0 qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m. Tuy nhi\u00ean, n\u00f3 c\u00f3 th\u1ec3 \u0111i s\u00e2u h\u01a1n m\u1ed9t ch\u00fat v\u00e0o c\u00e1ch \u0111o l\u01b0\u1eddng v\u00e0 qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li><strong>T\u00ednh ph\u00f9 h\u1ee3p:<\/strong> <strong>9\/10<\/strong> &#8211; C\u00e1c nguy\u00ean t\u1eafc c\u1ee7a &#8220;N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m&#8221; v\u1eabn c\u00f2n ph\u00f9 h\u1ee3p v\u00e0 c\u00f3 li\u00ean quan trong th\u1eddi \u0111\u1ea1i k\u1ef9 thu\u1eadt s\u1ed1 ng\u00e0y nay. Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng tr\u1edf n\u00ean quan tr\u1ecdng v\u00e0 c\u00e1c doanh nghi\u1ec7p c\u1ea7n t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb v\u00e0 kh\u00e1c bi\u1ec7t.<\/li>\n\n\n\n<li><strong>T\u00ednh s\u00e1ng t\u1ea1o:<\/strong> <strong>9\/10<\/strong> &#8211; Pine v\u00e0 Gilmore \u0111\u01b0a ra m\u1ed9t khu\u00f4n kh\u1ed5 \u0111\u1ed9c \u0111\u00e1o v\u00e0 s\u00e1ng t\u1ea1o \u0111\u1ec3 thi\u1ebft k\u1ebf tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. H\u1ecd nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c xem x\u00e9t t\u1ea5t c\u1ea3 c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch v\u00e0 h\u1ea5p d\u1eabn.<\/li>\n<\/ul>\n\n\n\n<p>Nh\u00ecn chung, &#8220;<strong>N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m<\/strong>&#8221; l\u00e0 m\u1ed9t t\u00e1c ph\u1ea9m kinh \u0111i\u1ec3n v\u1ec1 ti\u1ebfp th\u1ecb v\u00e0 qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5. N\u00f3 cung c\u1ea5p m\u1ed9t khu\u00f4n kh\u1ed5 to\u00e0n di\u1ec7n v\u00e0 c\u00f3 th\u1ec3 h\u00e0nh \u0111\u1ed9ng \u0111\u1ec3 gi\u00fap c\u00e1c doanh nghi\u1ec7p t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t tr\u1ed9i. Cu\u1ed1n s\u00e1ch l\u00e0 m\u1ed9t t\u00e1c ph\u1ea9m b\u1eaft bu\u1ed9c ph\u1ea3i \u0111\u1ecdc \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 ai mu\u1ed1n hi\u1ec3u v\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong doanh nghi\u1ec7p c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>C\u1ea3m nh\u1eadn c\u00e1 nh\u00e2n<\/h2>\n\n\n\n<p><strong>N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m<\/strong> c\u1ee7a Joe Pine v\u00e0 Jim Gilmore l\u00e0 m\u1ed9t t\u00e1c ph\u1ea9m \u0111\u00e1ng gi\u00e1 \u0111\u1ec3 \u0111\u1ecdc, \u0111\u1eb7c bi\u1ec7t n\u1ebfu b\u1ea1n quan t\u00e2m \u0111\u1ebfn vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u m\u1ea1nh m\u1ebd d\u1ef1a tr\u00ean tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u m\u00e0 t\u00f4i th\u1ea5y \u1ea5n t\u01b0\u1ee3ng nh\u1ea5t l\u00e0 c\u00e1ch m\u00e0 t\u00e1c gi\u1ea3 gi\u1ea3i th\u00edch r\u00f5 r\u00e0ng v\u00e0 c\u1ee5 th\u1ec3 v\u1ec1 c\u00e1ch c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ea1o ra gi\u00e1 tr\u1ecb kh\u00f4ng ch\u1ec9 qua s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 m\u00e0 c\u00f2n qua tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p>Cu\u1ed1n s\u00e1ch kh\u00f4ng ch\u1ec9 t\u1eadp trung v\u00e0o nh\u1eefng c\u00f4ng ty l\u1edbn m\u00e0 c\u00f2n \u0111\u01b0a ra nh\u1eefng v\u00ed d\u1ee5 v\u00e0 ph\u01b0\u01a1ng ph\u00e1p \u00e1p d\u1ee5ng cho c\u1ea3 doanh nghi\u1ec7p nh\u1ecf. \u0110i\u1ec1u n\u00e0y gi\u00fap t\u1ea1o ra m\u1ed9t b\u1ee9c tranh t\u1ed5ng th\u1ec3 v\u1ec1 l\u1ee3i \u00edch v\u00e0 \u1ee9ng d\u1ee5ng c\u1ee7a c\u00e1c nguy\u00ean t\u1eafc Kinh t\u1ebf Tr\u1ea3i nghi\u1ec7m trong nhi\u1ec1u ng\u00e0nh c\u00f4ng nghi\u1ec7p kh\u00e1c nhau.<\/p>\n\n\n\n<p>Ngo\u00e0i ra, vi\u1ec7c c\u00f3 \u0111\u00e1nh gi\u00e1 t\u1eeb c\u00e1c chuy\u00ean gia v\u00e0 x\u1ebfp h\u1ea1ng cao tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng nh\u01b0 Amazon v\u00e0 Goodreads c\u0169ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 kh\u1eb3ng \u0111\u1ecbnh s\u1ef1 uy t\u00edn v\u00e0 gi\u00e1 tr\u1ecb c\u1ee7a cu\u1ed1n s\u00e1ch. \u0110i\u1ec1u n\u00e0y th\u1ef1c s\u1ef1 kh\u00edch l\u1ec7 v\u00e0 t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho ng\u01b0\u1eddi \u0111\u1ecdc \u0111\u1ec3 \u0111\u00e0o s\u00e2u v\u00e0 \u00e1p d\u1ee5ng nh\u1eefng ki\u1ebfn th\u1ee9c t\u1eeb s\u00e1ch v\u00e0o th\u1ef1c t\u1ebf c\u00f4ng vi\u1ec7c.<\/p>\n\n\n\n<p>T\u00f3m l\u1ea1i, n\u1ebfu b\u1ea1n \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t cu\u1ed1n s\u00e1ch gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1ch t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t \u0111\u1ec3 ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p c\u1ee7a m\u00ecnh, cu\u1ed1n s\u00e1ch n\u00e0y l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn tuy\u1ec7t v\u1eddi \u0111\u1ec3 b\u1eaft \u0111\u1ea7u.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Nh\u1eefng c\u00e2u n\u00f3i hay v\u00e0 B\u00e0i h\u1ecdc<\/h2>\n\n\n\n<p><strong>Nh\u1eefng c\u00e2u n\u00f3i hay trong cu\u1ed1n s\u00e1ch:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>&#8220;Trong n\u1ec1n kinh t\u1ebf tr\u1ea3i nghi\u1ec7m, gi\u00e1 tr\u1ecb kh\u00f4ng c\u00f2n n\u1eb1m \u1edf h\u00e0ng h\u00f3a v\u1eadt ch\u1ea5t m\u00e0 n\u1eb1m \u1edf nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u01b0\u1ee3c t\u1ea1o ra.&#8221;<\/li>\n\n\n\n<li>&#8220;Tr\u1ea3i nghi\u1ec7m l\u00e0 nh\u1eefng s\u1ef1 ki\u1ec7n \u0111\u01b0\u1ee3c d\u00e0n d\u1ef1ng m\u1ed9t c\u00e1ch c\u1ea9n th\u1eadn, c\u00f3 m\u1ee5c \u0111\u00edch mang l\u1ea1i gi\u00e1 tr\u1ecb c\u1ea3m x\u00fac ho\u1eb7c h\u1ea5p d\u1eabn cho kh\u00e1ch h\u00e0ng.&#8221;<\/li>\n\n\n\n<li>&#8220;C\u00e1c doanh nghi\u1ec7p c\u1ea7n t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch v\u00e0 h\u1ea5p d\u1eabn tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng.&#8221;<\/li>\n\n\n\n<li>&#8220;\u0110\u1ec3 th\u00e0nh c\u00f4ng trong n\u1ec1n kinh t\u1ebf tr\u1ea3i nghi\u1ec7m, c\u00e1c doanh nghi\u1ec7p c\u1ea7n \u0111o l\u01b0\u1eddng v\u00e0 qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng li\u00ean t\u1ee5c.&#8221;<\/li>\n\n\n\n<li>&#8220;Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 kh\u00e1c bi\u1ec7t quan tr\u1ecdng trong m\u1ed9t th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh.&#8221;<\/li>\n<\/ol>\n\n\n\n<p><strong>B\u00e0i h\u1ecdc r\u00fat ra \u0111\u01b0\u1ee3c t\u1eeb cu\u1ed1n s\u00e1ch:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>T\u1eadp trung v\u00e0o vi\u1ec7c t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u00e1ng nh\u1edb v\u00e0 kh\u00e1c bi\u1ec7t.<\/li>\n\n\n\n<li>Thi\u1ebft k\u1ebf t\u1ea5t c\u1ea3 c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch v\u00e0 h\u1ea5p d\u1eabn.<\/li>\n\n\n\n<li>S\u1eed d\u1ee5ng b\u1ed1n lo\u1ea1i tr\u1ea3i nghi\u1ec7m ch\u00ednh (gi\u1ea3i tr\u00ed, gi\u00e1o d\u1ee5c, th\u1ea9m m\u1ef9 v\u00e0 tr\u1ed1n tho\u00e1t) \u0111\u1ec3 ph\u00e1t tri\u1ec3n c\u00e1c tr\u1ea3i nghi\u1ec7m m\u1edbi v\u00e0 s\u00e1ng t\u1ea1o.<\/li>\n\n\n\n<li>\u0110o l\u01b0\u1eddng v\u00e0 qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng li\u00ean t\u1ee5c \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd li\u00ean t\u1ee5c.<\/li>\n\n\n\n<li>S\u1eed d\u1ee5ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u01b0 m\u1ed9t y\u1ebfu t\u1ed1 kh\u00e1c bi\u1ec7t quan tr\u1ecdng \u0111\u1ec3 c\u1ea1nh tranh tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/li>\n<\/ol>\n\n\n\n<p><strong>Ngo\u00e0i ra, &#8220;N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m&#8221; c\u00f2n nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>S\u1ef1 \u0111\u1ed3ng c\u1ea3m:<\/strong> Hi\u1ec3u nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li><strong>S\u1ef1 s\u00e1ng t\u1ea1o:<\/strong> Ph\u00e1t tri\u1ec3n c\u00e1c tr\u1ea3i nghi\u1ec7m m\u1edbi v\u00e0 s\u00e1ng t\u1ea1o \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li><strong>S\u1ef1 linh ho\u1ea1t:<\/strong> Th\u00edch \u1ee9ng v\u1edbi nhu c\u1ea7u v\u00e0 mong mu\u1ed1n thay \u0111\u1ed5i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li><strong>S\u1ef1 h\u1ee3p t\u00e1c:<\/strong> L\u00e0m vi\u1ec7c v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c trong t\u1ed5 ch\u1ee9c \u0111\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u1ea5t qu\u00e1n v\u00e0 t\u00edch c\u1ef1c.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Gi\u1edbi thi\u1ec7u s\u00e1ch N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m &#8211; Bi\u1ebfn D\u1ecbch V\u1ee5 C\u1ee7a B\u1ea1n Th\u00e0nh Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m c\u1ee7a B. Joseph Pine II v\u00e0 James H. Gilmore l\u00e0 m\u1ed9t cu\u1ed1n s\u00e1ch v\u1ec1 ti\u1ebfp th\u1ecb v\u00e0 qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5, \u0111\u01b0\u1ee3c coi l\u00e0 kim ch\u1ec9 nam cho c\u00e1c doanh nghi\u1ec7p&#8230;<\/p>\n","protected":false},"author":3,"featured_media":4694,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[333,469],"tags":[],"class_list":["post-4695","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kinh-te","category-marketing-ban-hang"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m - Bi\u1ebfn D\u1ecbch V\u1ee5 C\u1ee7a B\u1ea1n Th\u00e0nh Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng - \u0110\u1ecdc online &amp; Pdf<\/title>\n<meta name=\"description\" content=\"N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m l\u00e0 m\u1ed9t t\u00e1c ph\u1ea9m \u0111\u00e1ng gi\u00e1 \u0111\u1ec3 \u0111\u1ecdc v\u1ec1 vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u m\u1ea1nh m\u1ebd d\u1ef1a tr\u00ean tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cunghocvui.com\/book\/nen-kinh-te-trai-nghiem-bien-dich-vu-cua-ban-thanh-trai-nghiem-khach-hang\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"N\u1ec1n Kinh T\u1ebf Tr\u1ea3i Nghi\u1ec7m - Bi\u1ebfn D\u1ecbch V\u1ee5 C\u1ee7a B\u1ea1n Th\u00e0nh Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng - \u0110\u1ecdc online &amp; 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