{"id":4670,"date":"2024-04-11T07:42:07","date_gmt":"2024-04-11T07:42:07","guid":{"rendered":"https:\/\/cunghocvui.com\/book\/?p=4670"},"modified":"2024-04-11T07:42:11","modified_gmt":"2024-04-11T07:42:11","slug":"dich-vu-hoan-hao-chuan-nhat","status":"publish","type":"post","link":"https:\/\/cunghocvui.com\/book\/dich-vu-hoan-hao-chuan-nhat\/","title":{"rendered":"D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><br>Gi\u1edbi thi\u1ec7u s\u00e1ch D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt<\/h2>\n\n\n\n<p>&#8220;<strong>D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt<\/strong>&#8221; c\u1ee7a Masakatsu Honda l\u00e0 m\u1ed9t c\u1ea9m nang to\u00e0n di\u1ec7n v\u1ec1 tri\u1ebft l\u00fd d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng n\u1ed5i ti\u1ebfng c\u1ee7a Nh\u1eadt B\u1ea3n, \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 &#8220;omotenashi&#8221;. Cu\u1ed1n s\u00e1ch kh\u00e1m ph\u00e1 c\u00e1c nguy\u00ean t\u1eafc, k\u1ef9 thu\u1eadt v\u00e0 chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e3 gi\u00fap c\u00e1c doanh nghi\u1ec7p Nh\u1eadt B\u1ea3n \u0111\u1ea1t \u0111\u01b0\u1ee3c danh ti\u1ebfng v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc.<\/p>\n\n\n\n<p>Honda, m\u1ed9t chuy\u00ean gia h\u00e0ng \u0111\u1ea7u v\u1ec1 omotenashi, \u0111\u01b0a ra c\u00e1c v\u00ed d\u1ee5 t\u1eeb nh\u1eefng c\u00f4ng ty h\u00e0ng \u0111\u1ea7u nh\u01b0 Toyota, Ritz-Carlton v\u00e0 Starbucks \u0111\u1ec3 minh h\u1ecda c\u00e1ch \u00e1p d\u1ee5ng c\u00e1c nguy\u00ean t\u1eafc c\u1ee7a omotenashi trong nhi\u1ec1u ng\u00e0nh c\u00f4ng nghi\u1ec7p. \u00d4ng nh\u1ea5n m\u1ea1nh r\u1eb1ng d\u1ecbch v\u1ee5 ho\u00e0n h\u1ea3o kh\u00f4ng ch\u1ec9 l\u00e0 s\u1ef1 l\u1ecbch s\u1ef1 hay th\u00e2n thi\u1ec7n; \u0111\u00f3 l\u00e0 v\u1ec1 vi\u1ec7c t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t tr\u1ed9i, khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng, \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao v\u00e0 \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c.<\/p>\n\n\n\n<p>&#8220;<strong>D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt<\/strong>&#8221; l\u00e0 m\u1ed9t ngu\u1ed3n t\u00e0i nguy\u00ean v\u00f4 gi\u00e1 cho c\u00e1c doanh nghi\u1ec7p v\u00e0 c\u00e1 nh\u00e2n mu\u1ed1n n\u00e2ng cao ti\u00eau chu\u1ea9n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. N\u00f3 cung c\u1ea5p c\u00e1c hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 v\u0103n h\u00f3a d\u1ecbch v\u1ee5 c\u1ee7a Nh\u1eadt B\u1ea3n c\u0169ng nh\u01b0 c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 chi\u1ebfn l\u01b0\u1ee3c th\u1ef1c t\u1ebf \u0111\u1ec3 th\u1ef1c hi\u1ec7n omotenashi trong b\u1ea5t k\u1ef3 b\u1ed1i c\u1ea3nh n\u00e0o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>T\u00e1c gi\u1ea3 Masakatsu Honda<\/h2>\n\n\n\n<p>Masakatsu Honda l\u00e0 m\u1ed9t chuy\u00ean gia h\u00e0ng \u0111\u1ea7u v\u1ec1 omotenashi, tri\u1ebft l\u00fd d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng n\u1ed5i ti\u1ebfng c\u1ee7a Nh\u1eadt B\u1ea3n. Honda \u0111\u00e3 vi\u1ebft nhi\u1ec1u cu\u1ed1n s\u00e1ch v\u1ec1 omotenashi v\u00e0 \u0111\u00e3 t\u1ed5 ch\u1ee9c c\u00e1c h\u1ed9i th\u1ea3o tr\u00ean to\u00e0n th\u1ebf gi\u1edbi v\u1ec1 c\u00e1ch \u00e1p d\u1ee5ng c\u00e1c nguy\u00ean t\u1eafc c\u1ee7a omotenashi \u0111\u1ec3 n\u00e2ng cao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Th\u00f4ng tin s\u00e1ch D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th><strong>Th\u00f4ng tin<\/strong><\/th><th><strong>Chi ti\u1ebft<\/strong><\/th><\/tr><\/thead><tbody><tr><td>T\u00ean s\u00e1ch<\/td><td>D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt<\/td><\/tr><tr><td>T\u00e1c gi\u1ea3<\/td><td>Masakatsu Honda<\/td><\/tr><tr><td>Th\u1ec3 lo\u1ea1i<\/td><td>S\u00e1ch kinh doanh, S\u00e1ch qu\u1ea3n l\u00fd<\/td><\/tr><tr><td>S\u1ed1 trang<\/td><td>226<\/td><\/tr><tr><td>N\u0103m xu\u1ea5t b\u1ea3n<\/td><td>2019<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><br>N\u1ed9i dung s\u00e1ch D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt<\/h2>\n\n\n\n<p><strong><strong>D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt<\/strong>: B\u00ed Quy\u1ebft Th\u00e0nh C\u00f4ng cho Doanh Nghi\u1ec7p Nh\u1eadt B\u1ea3n<\/strong> c\u1ee7a Masakatsu Honda l\u00e0 m\u1ed9t c\u1ea9m nang to\u00e0n di\u1ec7n v\u1ec1 tri\u1ebft l\u00fd d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng n\u1ed5i ti\u1ebfng c\u1ee7a Nh\u1eadt B\u1ea3n, \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 &#8220;omotenashi&#8221;.<\/p>\n\n\n\n<p>Honda b\u1eaft \u0111\u1ea7u cu\u1ed1n s\u00e1ch b\u1eb1ng c\u00e1ch gi\u1ea3i th\u00edch ngu\u1ed3n g\u1ed1c v\u00e0 \u00fd ngh\u0129a c\u1ee7a omotenashi, nh\u1ea5n m\u1ea1nh r\u1eb1ng \u0111\u00f3 kh\u00f4ng ch\u1ec9 l\u00e0 s\u1ef1 l\u1ecbch s\u1ef1 hay th\u00e2n thi\u1ec7n, m\u00e0 l\u00e0 m\u1ed9t c\u00e1ch s\u1ed1ng t\u1eadp trung v\u00e0o vi\u1ec7c l\u00e0m cho ng\u01b0\u1eddi kh\u00e1c c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n, \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao v\u00e0 \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c. \u00d4ng sau \u0111\u00f3 kh\u00e1m ph\u00e1 c\u00e1c nguy\u00ean t\u1eafc c\u1ed1t l\u00f5i c\u1ee7a omotenashi, bao g\u1ed3m:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ichinen-san:<\/strong> \u0110\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 hi\u1ec3u nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a h\u1ecd.<\/li>\n\n\n\n<li><strong>Ki o tsukau:<\/strong> Ch\u00fa \u00fd \u0111\u1ebfn t\u1eebng chi ti\u1ebft v\u00e0 ch\u1ee7 \u0111\u1ed9ng \u0111\u00e1p \u1ee9ng m\u1ecdi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, ngay c\u1ea3 nh\u1eefng nhu c\u1ea7u ch\u01b0a \u0111\u01b0\u1ee3c n\u00f3i ra.<\/li>\n\n\n\n<li><strong>Omotenashi kokoro:<\/strong> Trao g\u1eedi t\u1ea5m l\u00f2ng ch\u00e2n th\u00e0nh v\u00e0 s\u1ef1 hi\u1ebfu kh\u00e1ch v\u00e0o m\u1ecdi t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n\n\n\n<p>Honda ti\u1ebfp t\u1ee5c \u0111\u01b0a ra c\u00e1c v\u00ed d\u1ee5 t\u1eeb nh\u1eefng c\u00f4ng ty h\u00e0ng \u0111\u1ea7u nh\u01b0 Toyota, Ritz-Carlton v\u00e0 Starbucks \u0111\u1ec3 minh h\u1ecda c\u00e1ch \u00e1p d\u1ee5ng c\u00e1c nguy\u00ean t\u1eafc c\u1ee7a omotenashi trong nhi\u1ec1u ng\u00e0nh c\u00f4ng nghi\u1ec7p. \u00d4ng nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c t\u1ea1o ra m\u1ed9t &#8220;kho\u1ea3nh kh\u1eafc \u0111\u00e1ng nh\u1edb&#8221; cho m\u1ed7i kh\u00e1ch h\u00e0ng, m\u1ed9t kho\u1ea3nh kh\u1eafc v\u01b0\u1ee3t qu\u00e1 mong \u0111\u1ee3i c\u1ee7a h\u1ecd v\u00e0 \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng l\u00e2u d\u00e0i.<\/p>\n\n\n\n<p>Trong ph\u1ea7n sau c\u1ee7a cu\u1ed1n s\u00e1ch, Honda th\u1ea3o lu\u1eadn v\u1ec1 nh\u1eefng th\u00e1ch th\u1ee9c trong vi\u1ec7c th\u1ef1c hi\u1ec7n omotenashi trong m\u00f4i tr\u01b0\u1eddng kinh doanh to\u00e0n c\u1ea7u. \u00d4ng cung c\u1ea5p c\u00e1c chi\u1ebfn l\u01b0\u1ee3c th\u1ef1c t\u1ebf \u0111\u1ec3 v\u01b0\u1ee3t qua nh\u1eefng th\u00e1ch th\u1ee9c n\u00e0y v\u00e0 \u0111i\u1ec1u ch\u1ec9nh c\u00e1c nguy\u00ean t\u1eafc c\u1ee7a omotenashi cho ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c n\u1ec1n v\u0103n h\u00f3a kh\u00e1c nhau.<\/p>\n\n\n\n<p>&#8220;<strong>D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt<\/strong>&#8221; l\u00e0 m\u1ed9t ngu\u1ed3n t\u00e0i nguy\u00ean v\u00f4 gi\u00e1 cho c\u00e1c doanh nghi\u1ec7p v\u00e0 c\u00e1 nh\u00e2n mu\u1ed1n n\u00e2ng cao ti\u00eau chu\u1ea9n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. N\u00f3 cung c\u1ea5p c\u00e1c hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 v\u0103n h\u00f3a d\u1ecbch v\u1ee5 c\u1ee7a Nh\u1eadt B\u1ea3n c\u0169ng nh\u01b0 c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 chi\u1ebfn l\u01b0\u1ee3c th\u1ef1c t\u1ebf \u0111\u1ec3 th\u1ef1c hi\u1ec7n omotenashi trong b\u1ea5t k\u1ef3 b\u1ed1i c\u1ea3nh n\u00e0o. B\u1eb1ng c\u00e1ch \u00e1p d\u1ee5ng c\u00e1c nguy\u00ean t\u1eafc \u0111\u01b0\u1ee3c ph\u00e1c th\u1ea3o trong cu\u1ed1n s\u00e1ch n\u00e0y, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t tr\u1ed9i, th\u00fac \u0111\u1ea9y l\u00f2ng trung th\u00e0nh v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng l\u00e2u d\u00e0i.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>\u0110\u1ecdc v\u00e0 t\u1ea3i s\u00e1ch D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt (PDF)<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/dich_vu_hoan_hao_chuan_nhat\/2021_06_22_09_11_10_2-390x510.jpg\" alt=\"D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/dich_vu_hoan_hao_chuan_nhat\/2021_06_22_09_11_10_3-390x510.jpg\" alt=\"D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/dich_vu_hoan_hao_chuan_nhat\/2021_06_22_09_11_10_4-390x510.jpg\" alt=\"D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/dich_vu_hoan_hao_chuan_nhat\/2021_06_22_09_11_10_5-390x510.jpg\" alt=\"D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/dich_vu_hoan_hao_chuan_nhat\/2021_06_22_09_11_10_6-390x510.jpg\" alt=\"D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt\"\/><\/figure>\n\n\n\n<p><strong>\u0110\u1ecdc s\u00e1ch D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt online mi\u1ec5n ph\u00ed ho\u1eb7c t\u1ea3i v\u1ec1 d\u01b0\u1edbi d\u1ea1ng File PDF theo h\u01b0\u1edbng d\u1eabn<\/strong><\/p>\n\n\n\n<div class=\"wp-block-button has-custom-font-size has-medium-font-size\" style=\"text-align: center;\"><button class=\"wp-block-button__link has-background-color has-luminous-vivid-orange-background-color has-text-color has-background has-link-color wp-element-button\"><br>Download<br><\/button><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><br>(Review) \u0110\u00e1nh gi\u00e1 n\u1ed9i dung v\u00e0 h\u00ecnh th\u1ee9c<\/h2>\n\n\n\n<p>T\u00f4i \u0111\u00e1nh gi\u00e1 cu\u1ed1n s\u00e1ch &#8220;<strong>D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt<\/strong>&#8221; <strong>9\/10<\/strong> .<\/p>\n\n\n\n<p><strong>\u0110i\u1ec3m m\u1ea1nh<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cung c\u1ea5p c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u00e0 s\u00e2u s\u1eafc v\u1ec1 tri\u1ebft l\u00fd omotenashi c\u1ee7a Nh\u1eadt B\u1ea3n.<\/li>\n\n\n\n<li>Bao g\u1ed3m c\u00e1c v\u00ed d\u1ee5 th\u1ef1c t\u1ebf t\u1eeb nhi\u1ec1u ng\u00e0nh c\u00f4ng nghi\u1ec7p \u0111\u1ec3 minh h\u1ecda c\u00e1ch \u00e1p d\u1ee5ng omotenashi.<\/li>\n\n\n\n<li>Tr\u00ecnh b\u00e0y r\u00f5 r\u00e0ng v\u00e0 d\u1ec5 hi\u1ec3u c\u00e1c nguy\u00ean t\u1eafc v\u00e0 chi\u1ebfn l\u01b0\u1ee3c c\u1ed1t l\u00f5i.<\/li>\n\n\n\n<li>Cung c\u1ea5p c\u00e1c h\u01b0\u1edbng d\u1eabn th\u1ef1c t\u1ebf \u0111\u1ec3 th\u1ef1c hi\u1ec7n omotenashi trong c\u00e1c m\u00f4i tr\u01b0\u1eddng kinh doanh kh\u00e1c nhau.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0110i\u1ec3m y\u1ebfu<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u1ed9t s\u1ed1 \u0111\u1ed9c gi\u1ea3 c\u00f3 th\u1ec3 th\u1ea5y cu\u1ed1n s\u00e1ch h\u01a1i d\u00e0i v\u00e0 chi ti\u1ebft.<\/li>\n\n\n\n<li>Cu\u1ed1n s\u00e1ch t\u1eadp trung ch\u1ee7 y\u1ebfu v\u00e0o c\u00e1c doanh nghi\u1ec7p Nh\u1eadt B\u1ea3n v\u00e0 c\u00f3 th\u1ec3 kh\u00f4ng ph\u00f9 h\u1ee3p ho\u00e0n to\u00e0n v\u1edbi c\u00e1c doanh nghi\u1ec7p \u1edf c\u00e1c n\u1ec1n v\u0103n h\u00f3a kh\u00e1c.<\/li>\n<\/ul>\n\n\n\n<p>Nh\u00ecn chung, &#8220;<strong>D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt<\/strong>&#8221; l\u00e0 m\u1ed9t ngu\u1ed3n t\u00e0i nguy\u00ean tuy\u1ec7t v\u1eddi cho b\u1ea5t k\u1ef3 ai mu\u1ed1n n\u00e2ng cao ti\u00eau chu\u1ea9n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. C\u00e1c nguy\u00ean t\u1eafc v\u00e0 chi\u1ebfn l\u01b0\u1ee3c \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y trong cu\u1ed1n s\u00e1ch c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho b\u1ea5t k\u1ef3 ng\u00e0nh c\u00f4ng nghi\u1ec7p n\u00e0o v\u00e0 c\u00f3 th\u1ec3 gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t tr\u1ed9i v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng l\u00e2u d\u00e0i.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>C\u1ea3m nh\u1eadn c\u00e1 nh\u00e2n<\/h2>\n\n\n\n<p><strong><strong>D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt<\/strong><\/strong> c\u1ee7a Masakatsu Honda l\u00e0 m\u1ed9t cu\u1ed1n s\u00e1ch s\u00e2u s\u1eafc v\u00e0 \u0111\u1ea7y c\u1ea3m h\u1ee9ng \u0111\u00e3 thay \u0111\u1ed5i c\u00e1ch t\u00f4i suy ngh\u0129 v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Cu\u1ed1n s\u00e1ch kh\u00f4ng ch\u1ec9 cung c\u1ea5p c\u00e1c l\u00fd thuy\u1ebft v\u00e0 m\u00f4 h\u00ecnh tr\u1eebu t\u01b0\u1ee3ng m\u00e0 c\u00f2n \u0111\u01b0a ra c\u00e1c v\u00ed d\u1ee5 th\u1ef1c t\u1ebf v\u00e0 c\u00e1c nghi\u00ean c\u1ee9u \u0111i\u1ec3n h\u00ecnh \u0111\u1ec3 minh h\u1ecda c\u00e1ch c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng c\u00e1c nguy\u00ean t\u1eafc c\u1ee7a omotenashi \u0111\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t tr\u1ed9i.<\/p>\n\n\n\n<p>\u0110i\u1ec1u l\u00e0m cho cu\u1ed1n s\u00e1ch n\u00e0y tr\u1edf n\u00ean \u0111\u1eb7c bi\u1ec7t l\u00e0 s\u1ef1 t\u1eadp trung v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t k\u1ebft n\u1ed1i ch\u00e2n th\u00e0nh v\u00e0 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng. Honda l\u1eadp lu\u1eadn r\u1eb1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi kh\u00f4ng ch\u1ec9 l\u00e0 v\u1ec1 vi\u1ec7c \u0111\u00e1p \u1ee9ng c\u00e1c nhu c\u1ea7u ho\u1eb7c gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1, m\u00e0 c\u00f2n l\u00e0 v\u1ec1 vi\u1ec7c khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao, \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng v\u00e0 \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c. \u00d4ng nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c ch\u00fa \u00fd \u0111\u1ebfn t\u1eebng chi ti\u1ebft, ch\u1ee7 \u0111\u1ed9ng \u0111\u00e1p \u1ee9ng c\u00e1c nhu c\u1ea7u ch\u01b0a \u0111\u01b0\u1ee3c n\u00f3i ra v\u00e0 trao g\u1eedi t\u1ea5m l\u00f2ng ch\u00e2n th\u00e0nh v\u00e0o m\u1ecdi t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p>M\u1ed9t trong nh\u1eefng \u0111i\u1ec1u t\u00f4i \u0111\u00e1nh gi\u00e1 cao nh\u1ea5t \u1edf cu\u1ed1n s\u00e1ch n\u00e0y l\u00e0 c\u00e1ch Honda gi\u1ea3i th\u00edch omotenashi kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c kinh doanh m\u00e0 c\u00f2n l\u00e0 m\u1ed9t c\u00e1ch s\u1ed1ng. \u00d4ng l\u1eadp lu\u1eadn r\u1eb1ng c\u00e1c nguy\u00ean t\u1eafc c\u1ee7a omotenashi c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a cu\u1ed9c s\u1ed1ng, t\u1eeb t\u01b0\u01a1ng t\u00e1c c\u00e1 nh\u00e2n \u0111\u1ebfn c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh. B\u1eb1ng c\u00e1ch trau d\u1ed3i m\u1ed9t tinh th\u1ea7n omotenashi, ch\u00fang ta c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t th\u1ebf gi\u1edbi th\u00e2n thi\u1ec7n, chu \u0111\u00e1o v\u00e0 \u0111\u00e1ng s\u1ed1ng h\u01a1n.<\/p>\n\n\n\n<p>T\u00f4i \u0111\u1eb7c bi\u1ec7t khuy\u00ean d\u00f9ng cu\u1ed1n s\u00e1ch n\u00e0y cho c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o doanh nghi\u1ec7p, c\u00e1c chuy\u00ean gia d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 b\u1ea5t k\u1ef3 ai mu\u1ed1n n\u00e2ng cao k\u1ef9 n\u0103ng giao ti\u1ebfp v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 c\u1ee7a m\u00ecnh. C\u00e1c nguy\u00ean t\u1eafc v\u00e0 chi\u1ebfn l\u01b0\u1ee3c \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y trong &#8220;<strong>D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt<\/strong>&#8221; c\u00f3 th\u1ec3 gi\u00fap ch\u00fang ta t\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c v\u00e0 \u0111\u00e1ng nh\u1edb cho m\u1ecdi ng\u01b0\u1eddi m\u00e0 ch\u00fang ta g\u1eb7p, c\u1ea3 trong b\u1ed1i c\u1ea3nh kinh doanh v\u00e0 c\u00e1 nh\u00e2n.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Nh\u1eefng c\u00e2u n\u00f3i hay v\u00e0 B\u00e0i h\u1ecdc<\/h2>\n\n\n\n<p><strong>B\u00e0i h\u1ecdc r\u00fat ra t\u1eeb cu\u1ed1n s\u00e1ch:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi l\u00e0 v\u1ec1 vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t k\u1ebft n\u1ed1i ch\u00e2n th\u00e0nh v\u00e0 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li>Quan tr\u1ecdng l\u00e0 ph\u1ea3i ch\u00fa \u00fd \u0111\u1ebfn t\u1eebng chi ti\u1ebft v\u00e0 ch\u1ee7 \u0111\u1ed9ng \u0111\u00e1p \u1ee9ng m\u1ecdi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, ngay c\u1ea3 nh\u1eefng nhu c\u1ea7u ch\u01b0a \u0111\u01b0\u1ee3c n\u00f3i ra.<\/li>\n\n\n\n<li>Vi\u1ec7c trao g\u1eedi t\u1ea5m l\u00f2ng ch\u00e2n th\u00e0nh v\u00e0 s\u1ef1 hi\u1ebfu kh\u00e1ch v\u00e0o m\u1ecdi t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 r\u1ea5t quan tr\u1ecdng.<\/li>\n\n\n\n<li>C\u00e1c nguy\u00ean t\u1eafc c\u1ee7a omotenashi c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a cu\u1ed9c s\u1ed1ng, t\u1eeb t\u01b0\u01a1ng t\u00e1c c\u00e1 nh\u00e2n \u0111\u1ebfn c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh.<\/li>\n\n\n\n<li>B\u1eb1ng c\u00e1ch trau d\u1ed3i m\u1ed9t tinh th\u1ea7n omotenashi, ch\u00fang ta c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t th\u1ebf gi\u1edbi th\u00e2n thi\u1ec7n, chu \u0111\u00e1o v\u00e0 \u0111\u00e1ng s\u1ed1ng h\u01a1n.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Gi\u1edbi thi\u1ec7u s\u00e1ch D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt &#8220;D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt&#8221; c\u1ee7a Masakatsu Honda l\u00e0 m\u1ed9t c\u1ea9m nang to\u00e0n di\u1ec7n v\u1ec1 tri\u1ebft l\u00fd d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng n\u1ed5i ti\u1ebfng c\u1ee7a Nh\u1eadt B\u1ea3n, \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 &#8220;omotenashi&#8221;. Cu\u1ed1n s\u00e1ch kh\u00e1m ph\u00e1 c\u00e1c nguy\u00ean t\u1eafc, k\u1ef9 thu\u1eadt v\u00e0 chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e3 gi\u00fap c\u00e1c&#8230;<\/p>\n","protected":false},"author":2,"featured_media":4669,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[333,469],"tags":[],"class_list":["post-4670","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kinh-te","category-marketing-ban-hang"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt - \u0110\u1ecdc online &amp; Pdf<\/title>\n<meta name=\"description\" content=\"&quot;D\u1ecbch V\u1ee5 Ho\u00e0n H\u1ea3o Chu\u1ea9n Nh\u1eadt&quot; l\u00e0 m\u1ed9t ngu\u1ed3n t\u00e0i nguy\u00ean tuy\u1ec7t v\u1eddi cho b\u1ea5t k\u1ef3 ai mu\u1ed1n n\u00e2ng cao 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