{"id":4660,"date":"2024-04-11T06:55:16","date_gmt":"2024-04-11T06:55:16","guid":{"rendered":"https:\/\/cunghocvui.com\/book\/?p=4660"},"modified":"2024-04-11T06:55:20","modified_gmt":"2024-04-11T06:55:20","slug":"dich-vu-sung-sot-khach-hang-sung-so","status":"publish","type":"post","link":"https:\/\/cunghocvui.com\/book\/dich-vu-sung-sot-khach-hang-sung-so\/","title":{"rendered":"D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><br>Gi\u1edbi thi\u1ec7u s\u00e1ch D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd<\/h2>\n\n\n\n<p><strong><strong>D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd<\/strong><\/strong> c\u1ee7a Ron Zemke v\u00e0 Kristin Anderson l\u00e0 m\u1ed9t cu\u1ed1n s\u00e1ch kinh \u0111i\u1ec3n v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, cung c\u1ea5p m\u1ed9t l\u1ed9 tr\u00ecnh t\u1eebng b\u01b0\u1edbc \u0111\u1ec3 t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng kh\u00f3 qu\u00ean.<\/p>\n\n\n\n<p>C\u00e1c t\u00e1c gi\u1ea3 l\u1eadp lu\u1eadn r\u1eb1ng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1, c\u00e1c doanh nghi\u1ec7p ph\u1ea3i v\u01b0\u1ee3t ra ngo\u00e0i vi\u1ec7c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u01a1 b\u1ea3n. H\u1ecd ph\u1ea3i t\u1ea1o ra nh\u1eefng kho\u1ea3nh kh\u1eafc \u0111\u00e1ng kinh ng\u1ea1c khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao, ng\u1ea1c nhi\u00ean v\u00e0 g\u1eafn b\u00f3.<\/p>\n\n\n\n<p>Cu\u1ed1n s\u00e1ch cung c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 chi\u1ebfn l\u01b0\u1ee3c th\u1ef1c t\u1ebf \u0111\u1ec3 doanh nghi\u1ec7p c\u00f3 th\u1ec3:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>X\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n t\u1eadp trung c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/li>\n\n\n\n<li>N\u00e2ng cao k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c d\u1ecbch v\u1ee5 v\u01b0\u1ee3t tr\u1ed9i<\/li>\n\n\n\n<li>T\u1ea1o ra c\u00e1c kho\u1ea3nh kh\u1eafc \u0111\u00e1ng kinh ng\u1ea1c v\u00e0 \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng l\u00e2u d\u00e0i<\/li>\n\n\n\n<li>X\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua d\u1ecbch v\u1ee5 \u0111\u1eb7c bi\u1ec7t<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd<\/strong><\/strong> l\u00e0 m\u1ed9t h\u01b0\u1edbng d\u1eabn thi\u1ebft y\u1ebfu cho b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o mu\u1ed1n x\u00e2y d\u1ef1ng danh ti\u1ebfng v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc. N\u00f3 cung c\u1ea5p c\u00e1c th\u00f4ng tin chi ti\u1ebft th\u1ef1c t\u1ebf v\u00e0 nh\u1eefng c\u00e2u chuy\u1ec7n th\u00e0nh c\u00f4ng truy\u1ec1n c\u1ea3m h\u1ee9ng \u0111\u1ec3 gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 d\u1ecbch v\u1ee5 cao nh\u1ea5t.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>T\u00e1c gi\u1ea3 Ron Zemke, Kristin Anderson<\/h2>\n\n\n\n<p>Ron Zemke v\u00e0 Kristin Anderson l\u00e0 nh\u1eefng chuy\u00ean gia h\u00e0ng \u0111\u1ea7u v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. H\u1ecd l\u00e0 \u0111\u1ed3ng s\u00e1ng l\u1eadp c\u1ee7a Zemke Performance Group, m\u1ed9t c\u00f4ng ty t\u01b0 v\u1ea5n chuy\u00ean gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t kinh doanh th\u00f4ng qua d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc.<\/p>\n\n\n\n<p>Ron Zemke l\u00e0 t\u00e1c gi\u1ea3 c\u1ee7a h\u01a1n 50 cu\u1ed1n s\u00e1ch v\u1ec1 kinh doanh v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, bao g\u1ed3m c\u1ea3 cu\u1ed1n &#8220;<strong>D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd<\/strong>&#8221; b\u00e1n ch\u1ea1y nh\u1ea5t. Kristin Anderson l\u00e0 m\u1ed9t di\u1ec5n gi\u1ea3 v\u00e0 nh\u00e0 t\u01b0 v\u1ea5n c\u00f3 kinh nghi\u1ec7m v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, b\u00e1n h\u00e0ng v\u00e0 ph\u00e1t tri\u1ec3n l\u00e3nh \u0111\u1ea1o.<\/p>\n\n\n\n<p>C\u00f9ng nhau, Zemke v\u00e0 Anderson \u0111\u00e3 gi\u00fap h\u00e0ng ngh\u00ecn doanh nghi\u1ec7p tr\u00ean to\u00e0n th\u1ebf gi\u1edbi c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 kinh doanh t\u1ed1t h\u01a1n.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Th\u00f4ng tin s\u00e1ch D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th><strong>T\u00ean s\u00e1ch<\/strong><\/th><th><strong>T\u00e1c gi\u1ea3<\/strong><\/th><th><strong>Th\u1ec3 lo\u1ea1i<\/strong><\/th><th><strong>S\u1ed1 trang<\/strong><\/th><th><strong>N\u0103m xu\u1ea5t b\u1ea3n<\/strong><\/th><\/tr><\/thead><tbody><tr><td>D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd<\/td><td>Ron Zemke, Kristin Anderson<\/td><td>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/td><td>256<\/td><td>2008<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><br>N\u1ed9i dung s\u00e1ch D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd<\/h2>\n\n\n\n<p>Cu\u1ed1n s\u00e1ch &#8220;<strong>D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd<\/strong>&#8221; c\u1ee7a t\u00e1c gi\u1ea3 Ron Zemke v\u00e0 Kristin Anderson \u0111\u00e3 t\u1eebng nhi\u1ec1u n\u0103m quan s\u00e1t v\u00e0 l\u00e0m vi\u1ec7c v\u1edbi h\u00e0ng ngh\u00ecn kh\u00e1ch h\u00e0ng \u0111\u1ec3 r\u00fat ra nh\u1eefng kinh nghi\u1ec7m qu\u00fd b\u00e1u v\u1ec1 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o. D\u00f9 b\u1ea1n l\u00e0 ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u trong l\u0129nh v\u1ef1c n\u00e0y hay l\u00e0 m\u1ed9t chuy\u00ean gia, cu\u1ed1n s\u00e1ch n\u00e0y s\u1ebd cung c\u1ea5p nh\u1eefng l\u1eddi khuy\u00ean h\u1eefu \u00edch nh\u1ea5t \u0111\u1ec3 b\u1ea1n x\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o cho doanh nghi\u1ec7p c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n<p>S\u00e1ch n\u00e0y t\u1eadp trung v\u00e0o nh\u1eefng nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n c\u1ee7a d\u1ecbch v\u1ee5 khi\u1ebfn kh\u00e1ch h\u00e0ng ph\u1ea3i ng\u1ea1c nhi\u00ean, nh\u01b0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Nguy\u00ean t\u1eafc kh\u00f4ng th\u1ec3 ph\u00e1 v\u1ee1:<\/strong> Kh\u00e1ch h\u00e0ng coi b\u1ea1n nh\u01b0 ch\u00ednh l\u00e0 c\u00f4ng ty.<\/li>\n\n\n\n<li><strong>D\u1ecbch v\u1ee5 \u0111\u00e1ng tin c\u1eady:<\/strong> \u0110i\u1ec1u quan tr\u1ecdng nh\u1ea5t \u0111\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng ng\u1ea1c nhi\u00ean.<\/li>\n\n\n\n<li><strong>S\u1eb5n s\u00e0ng \u0111\u00e1p \u1ee9ng:<\/strong> M\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng \u0111\u1ec3 d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n tr\u1edf n\u00ean xu\u1ea5t s\u1eafc.<\/li>\n\n\n\n<li><strong>S\u1ef1 \u0111\u1ea3m b\u1ea3o v\u00e0 s\u1ef1 \u0111\u1ed3ng c\u1ea3m:<\/strong> Hai y\u1ebfu t\u1ed1 quan tr\u1ecdng kh\u00e1c trong vi\u1ec7c t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi.<\/li>\n<\/ul>\n\n\n\n<p>Cu\u1ed1n s\u00e1ch cung c\u1ea5p m\u1ed9t lo\u1ea1t c\u00e1c bi\u1ec7n ph\u00e1p nh\u1eb1m t\u1ea1o ra d\u1ecbch v\u1ee5 khi\u1ebfn kh\u00e1ch h\u00e0ng ph\u1ea3i ng\u1ea1c nhi\u00ean, bao g\u1ed3m:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Trung th\u1ef1c v\u00e0 ni\u1ec1m tin:<\/strong> \u0110\u00e2y l\u00e0 n\u1ec1n t\u1ea3ng c\u1ee7a m\u1ed9t ch\u00ednh s\u00e1ch d\u1ecbch v\u1ee5 th\u00e0nh c\u00f4ng.<\/li>\n\n\n\n<li><strong>L\u1eafng nghe v\u00e0 \u0111\u1eb7t c\u00e2u h\u1ecfi th\u00f4ng minh:<\/strong> K\u1ef9 n\u0103ng n\u00e0y gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li><strong>M\u1eb9o n\u00f3i chuy\u1ec7n qua \u0111i\u1ec7n tho\u1ea1i:<\/strong> M\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu trong qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li><strong>Ch\u00fa tr\u1ecdng v\u00e0o t\u1eebng chi ti\u1ebft:<\/strong> D\u1ecbch v\u1ee5 ngo\u1ea1i h\u1ea1ng th\u01b0\u1eddng xu\u1ea5t ph\u00e1t t\u1eeb nh\u1eefng \u0111i\u1ec3m nh\u1ecf nh\u1ea5t.<\/li>\n\n\n\n<li><strong>\u0110\u00e1nh gi\u00e1 cao gi\u00e1 tr\u1ecb c\u1ee7a l\u1eddi c\u1ea3m \u01a1n:<\/strong> \u0110i\u1ec1u n\u00e0y gi\u00fap t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng h\u00f2a thu\u1eadn v\u00e0 t\u00f4n tr\u1ecdng gi\u1eefa b\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n\n\n\n<p>Nh\u01b0 v\u1eady, cu\u1ed1n s\u00e1ch n\u00e0y kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t ngu\u1ed3n th\u00f4ng tin qu\u00fd gi\u00e1 m\u00e0 c\u00f2n l\u00e0 h\u01b0\u1edbng d\u1eabn th\u1ef1c ti\u1ec5n \u0111\u1ec3 b\u1ea1n \u00e1p d\u1ee5ng ngay v\u00e0o c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>\u0110\u1ecdc v\u00e0 t\u1ea3i s\u00e1ch D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd (PDF)<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/catalog\/product\/d\/i\/dich_vu_sung_sot_khach_hang_sung_so_tai_ban_2017_2_2018_08_04_08_44_45.jpg\" alt=\"D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/catalog\/product\/d\/i\/dich_vu_sung_sot_khach_hang_sung_so_tai_ban_2017_3_2018_08_04_08_44_45.jpg\" alt=\"D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/catalog\/product\/d\/i\/dich_vu_sung_sot_khach_hang_sung_so_tai_ban_2017_4_2018_08_04_08_44_45.jpg\" alt=\"D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/catalog\/product\/d\/i\/dich_vu_sung_sot_khach_hang_sung_so_tai_ban_2017_5_2018_08_04_08_44_45.jpg\" alt=\"D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/catalog\/product\/d\/i\/dich_vu_sung_sot_khach_hang_sung_so_tai_ban_2017_6_2018_08_04_08_44_45.jpg\" alt=\"D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd\"\/><\/figure>\n\n\n\n<p><strong>\u0110\u1ecdc s\u00e1ch D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd online mi\u1ec5n ph\u00ed ho\u1eb7c t\u1ea3i v\u1ec1 d\u01b0\u1edbi d\u1ea1ng File PDF theo h\u01b0\u1edbng d\u1eabn<\/strong><\/p>\n\n\n\n<div class=\"wp-block-button has-custom-font-size has-medium-font-size\" style=\"text-align: center;\"><button class=\"wp-block-button__link has-background-color has-luminous-vivid-orange-background-color has-text-color has-background has-link-color wp-element-button\"><br>Download<br><\/button><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Audio S\u00e1ch D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd<\/h2>\n\n\n\n<p>Nghe s\u00e1ch n\u00f3i <strong>D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd<\/strong> t\u1ea1i \u0111\u00e2y<\/p>\n\n\n\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/WX36Xm-o4EA\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>(Review) \u0110\u00e1nh gi\u00e1 n\u1ed9i dung v\u00e0 h\u00ecnh th\u1ee9c<\/h2>\n\n\n\n<p>T\u00f4i \u0111\u00e1nh gi\u00e1 cu\u1ed1n s\u00e1ch <strong><strong>D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd<\/strong><\/strong> <strong>9\/10<\/strong> .<\/p>\n\n\n\n<p><strong>\u0110i\u1ec3m m\u1ea1nh:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cung c\u1ea5p m\u1ed9t l\u1ed9 tr\u00ecnh r\u00f5 r\u00e0ng v\u00e0 to\u00e0n di\u1ec7n \u0111\u1ec3 t\u1ea1o ra d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi.<\/li>\n\n\n\n<li>Bao g\u1ed3m nhi\u1ec1u c\u00f4ng c\u1ee5 v\u00e0 chi\u1ebfn l\u01b0\u1ee3c th\u1ef1c t\u1ebf c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c tri\u1ec3n khai ngay l\u1eadp t\u1ee9c.<\/li>\n\n\n\n<li>\u0110\u01b0\u1ee3c vi\u1ebft b\u1eb1ng gi\u1ecdng v\u0103n h\u1ea5p d\u1eabn v\u00e0 d\u1ec5 hi\u1ec3u, v\u1edbi nhi\u1ec1u v\u00ed d\u1ee5 v\u1ec1 th\u1ebf gi\u1edbi th\u1ef1c.<\/li>\n\n\n\n<li>\u0110\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi c\u00e1c nghi\u00ean c\u1ee9u v\u00e0 d\u1eef li\u1ec7u \u0111\u00e1ng tin c\u1eady.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0110i\u1ec3m y\u1ebfu:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 c\u00f3 th\u1ec3 h\u01a1i l\u1ed7i th\u1eddi, m\u1eb7c d\u00f9 c\u00e1c nguy\u00ean t\u1eafc v\u1eabn c\u00f2n \u0111\u00fang.<\/li>\n\n\n\n<li>M\u1ed9t s\u1ed1 \u0111\u1ed9c gi\u1ea3 c\u00f3 th\u1ec3 th\u1ea5y r\u1eb1ng cu\u1ed1n s\u00e1ch t\u1eadp trung qu\u00e1 nhi\u1ec1u v\u00e0o c\u00e1c doanh nghi\u1ec7p l\u1edbn, m\u1eb7c d\u00f9 nhi\u1ec1u chi\u1ebfn l\u01b0\u1ee3c c\u0169ng c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng cho c\u00e1c doanh nghi\u1ec7p nh\u1ecf.<\/li>\n\n\n\n<li>M\u1ed9t s\u1ed1 chi\u1ebfn l\u01b0\u1ee3c c\u00f3 th\u1ec3 kh\u00f3 tri\u1ec3n khai \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p c\u00f3 ng\u00e2n s\u00e1ch ho\u1eb7c ngu\u1ed3n l\u1ef1c h\u1ea1n ch\u1ebf, m\u1eb7c d\u00f9 cu\u1ed1n s\u00e1ch c\u0169ng cung c\u1ea5p c\u00e1c m\u1eb9o \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh c\u00e1c chi\u1ebfn l\u01b0\u1ee3c n\u00e0y.<\/li>\n<\/ul>\n\n\n\n<p>Nh\u00ecn chung, <strong><strong>D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd<\/strong><\/strong> l\u00e0 m\u1ed9t cu\u1ed1n s\u00e1ch tuy\u1ec7t v\u1eddi cho b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o mu\u1ed1n c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. N\u00f3 cung c\u1ea5p c\u00e1c th\u00f4ng tin chi ti\u1ebft th\u1ef1c t\u1ebf, c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh v\u00e0 nh\u1eefng c\u00e2u chuy\u1ec7n truy\u1ec1n c\u1ea3m h\u1ee9ng \u0111\u1ec3 gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 d\u1ecbch v\u1ee5 cao nh\u1ea5t.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>C\u1ea3m nh\u1eadn c\u00e1 nh\u00e2n<\/h2>\n\n\n\n<p><br>Cu\u1ed1n s\u00e1ch &#8220;<strong>D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd<\/strong>&#8221; c\u1ee7a Ron Zemke v\u00e0 Kristin Anderson ch\u1eafc ch\u1eafn l\u00e0 m\u1ed9t ngu\u1ed3n t\u00e0i li\u1ec7u qu\u00fd gi\u00e1 cho b\u1ea5t k\u1ef3 ai \u0111ang quan t\u00e2m \u0111\u1ebfn vi\u1ec7c c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. \u0110\u1ed1i v\u1edbi t\u00f4i, cu\u1ed1n s\u00e1ch n\u00e0y \u0111\u00e3 mang l\u1ea1i nh\u1eefng c\u1ea3m nh\u1eadn t\u00edch c\u1ef1c v\u00e0 s\u00e2u s\u1eafc v\u1ec1 c\u00e1ch m\u00e0 ch\u00fang ta c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec m\u1ed9t m\u00f4i tr\u01b0\u1eddng ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc.<\/p>\n\n\n\n<p>M\u1ed9t \u0111i\u1ec3m m\u1ea1nh c\u1ee7a cu\u1ed1n s\u00e1ch l\u00e0 c\u00e1ch t\u00e1c gi\u1ea3 chia s\u1ebb kinh nghi\u1ec7m th\u1ef1c t\u1ebf t\u1eeb nhi\u1ec1u n\u0103m l\u00e0m vi\u1ec7c v\u00e0 quan s\u00e1t tr\u1ef1c ti\u1ebfp h\u00e0ng ngh\u00ecn kh\u00e1ch h\u00e0ng. Nh\u1eefng v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 v\u00e0 nh\u1eefng c\u00e2u chuy\u1ec7n th\u1ef1c t\u1ebf gi\u00fap t\u00f4i hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nh\u1eefng th\u00e1ch th\u1ee9c v\u00e0 c\u01a1 h\u1ed9i trong vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc.<\/p>\n\n\n\n<p>T\u00f4i c\u0169ng r\u1ea5t \u1ea5n t\u01b0\u1ee3ng v\u1edbi nh\u1eefng nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n m\u00e0 cu\u1ed1n s\u00e1ch \u0111\u1ec1 c\u1eadp, nh\u01b0 s\u1ef1 \u0111\u00e1ng tin c\u1eady, s\u1ef1 \u0111\u1ed3ng c\u1ea3m, v\u00e0 vi\u1ec7c t\u1eadp trung v\u00e0o t\u1eebng chi ti\u1ebft nh\u1ecf trong d\u1ecbch v\u1ee5. \u0110i\u1ec1u n\u00e0y th\u1eadt s\u1ef1 kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng \u0111\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng ng\u1ea1c nhi\u00ean, kh\u00f4ng ch\u1ec9 c\u1ea7n nh\u1eefng d\u1ecbch v\u1ee5 t\u1ed1t m\u00e0 c\u00f2n c\u1ea7n c\u00f3 m\u1ed9t t\u01b0 duy t\u1ed5ng th\u1ec3 v\u1ec1 c\u00e1ch ti\u1ebfp c\u1eadn v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p>Cu\u1ed1i c\u00f9ng, cu\u1ed1n s\u00e1ch kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf vi\u1ec7c n\u00eau ra v\u1ea5n \u0111\u1ec1 m\u00e0 c\u00f2n \u0111\u1ec1 xu\u1ea5t nh\u1eefng gi\u1ea3i ph\u00e1p v\u00e0 m\u1eb9o th\u1ef1c ti\u1ec5n \u0111\u1ec3 \u00e1p d\u1ee5ng trong th\u1ef1c t\u1ebf. \u0110i\u1ec1u n\u00e0y gi\u00fap t\u00f4i c\u1ea3m th\u1ea5y t\u1ef1 tin h\u01a1n trong vi\u1ec7c \u00e1p d\u1ee5ng nh\u1eefng ki\u1ebfn th\u1ee9c t\u1eeb s\u00e1ch v\u00e0o c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n<p>T\u00f3m l\u1ea1i, cu\u1ed1n s\u00e1ch n\u00e0y kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t ngu\u1ed3n ki\u1ebfn th\u1ee9c h\u1eefu \u00edch m\u00e0 c\u00f2n l\u00e0 m\u1ed9t h\u01b0\u1edbng d\u1eabn c\u1ee5 th\u1ec3 v\u00e0 th\u1ef1c ti\u1ec5n cho vi\u1ec7c n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Nh\u1eefng c\u00e2u n\u00f3i hay v\u00e0 B\u00e0i h\u1ecdc<\/h2>\n\n\n\n<p><strong>Nh\u1eefng c\u00e2u n\u00f3i hay trong cu\u1ed1n s\u00e1ch:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>&#8220;S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00e0 \u0111\u00edch \u0111\u1ebfn; \u0111\u00f3 l\u00e0 cu\u1ed9c h\u00e0nh tr\u00ecnh.&#8221;<\/li>\n\n\n\n<li>&#8220;Kho\u1ea3nh kh\u1eafc \u0111\u00e1ng kinh ng\u1ea1c l\u00e0 kho\u1ea3nh kh\u1eafc khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao, ng\u1ea1c nhi\u00ean v\u00e0 g\u1eafn b\u00f3.&#8221;<\/li>\n\n\n\n<li>&#8220;L\u00f2ng trung th\u00e0nh kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t \u0111i\u1ec1u t\u1ef1 nhi\u00ean m\u00e0 l\u00e0 th\u1ee9 ph\u1ea3i \u0111\u01b0\u1ee3c vun \u0111\u1eafp theo th\u1eddi gian.&#8221;<\/li>\n\n\n\n<li>&#8220;C\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 d\u1ef1 \u0111o\u00e1n t\u01b0\u01a1ng lai l\u00e0 t\u1ea1o ra n\u00f3.&#8221;<\/li>\n<\/ol>\n\n\n\n<p><strong>B\u00e0i h\u1ecdc r\u00fat ra t\u1eeb cu\u1ed1n s\u00e1ch:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng \u0111\u1ec3 th\u00e0nh c\u00f4ng trong kinh doanh.<\/li>\n\n\n\n<li>\u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1, c\u00e1c doanh nghi\u1ec7p ph\u1ea3i v\u01b0\u1ee3t ra ngo\u00e0i vi\u1ec7c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u01a1 b\u1ea3n.<\/li>\n\n\n\n<li>C\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ea1o ra nh\u1eefng kho\u1ea3nh kh\u1eafc \u0111\u00e1ng kinh ng\u1ea1c cho kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m, v\u01b0\u1ee3t qu\u00e1 mong \u0111\u1ee3i v\u00e0 ph\u1ee5c h\u1ed3i nhanh ch\u00f3ng sau nh\u1eefng sai l\u1ea7m.<\/li>\n\n\n\n<li>L\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng theo th\u1eddi gian th\u00f4ng qua d\u1ecbch v\u1ee5 \u0111\u1eb7c bi\u1ec7t v\u00e0 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft hi\u1ec7u qu\u1ea3.<\/li>\n\n\n\n<li>C\u00e1c doanh nghi\u1ec7p n\u00ean li\u00ean t\u1ee5c t\u00ecm c\u00e1ch c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u thay \u0111\u1ed5i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Gi\u1edbi thi\u1ec7u s\u00e1ch D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd c\u1ee7a Ron Zemke v\u00e0 Kristin Anderson l\u00e0 m\u1ed9t cu\u1ed1n s\u00e1ch kinh \u0111i\u1ec3n v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, cung c\u1ea5p m\u1ed9t l\u1ed9 tr\u00ecnh t\u1eebng b\u01b0\u1edbc \u0111\u1ec3 t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng kh\u00f3 qu\u00ean. C\u00e1c t\u00e1c&#8230;<\/p>\n","protected":false},"author":4,"featured_media":4659,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[333,469],"tags":[],"class_list":["post-4660","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kinh-te","category-marketing-ban-hang"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd - \u0110\u1ecdc online &amp; Pdf<\/title>\n<meta name=\"description\" content=\"&quot;D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd&quot; l\u00e0 m\u1ed9t ngu\u1ed3n t\u00e0i li\u1ec7u qu\u00fd gi\u00e1 cho b\u1ea5t k\u1ef3 ai \u0111ang quan t\u00e2m \u0111\u1ebfn vi\u1ec7c c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.\" \/>\n<meta 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