{"id":4484,"date":"2024-04-09T07:58:02","date_gmt":"2024-04-09T07:58:02","guid":{"rendered":"https:\/\/cunghocvui.com\/book\/?p=4484"},"modified":"2024-04-09T07:58:07","modified_gmt":"2024-04-09T07:58:07","slug":"chu-du-vao-tam-tri-khach-hang","status":"publish","type":"post","link":"https:\/\/cunghocvui.com\/book\/chu-du-vao-tam-tri-khach-hang\/","title":{"rendered":"Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><br>Gi\u1edbi thi\u1ec7u s\u00e1ch Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng<\/h2>\n\n\n\n<p>&#8220;<strong>Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng<\/strong>&#8221; l\u00e0 m\u1ed9t t\u00e1c ph\u1ea9m kinh \u0111i\u1ec3n v\u1ec1 ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng c\u1ee7a t\u00e1c gi\u1ea3 Harry Dexter Kitson. T\u00e1c ph\u1ea9m n\u00e0y cung c\u1ea5p nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng, gi\u00fap c\u00e1c doanh nghi\u1ec7p v\u00e0 chuy\u00ean gia ti\u1ebfp th\u1ecb hi\u1ec3u \u0111\u01b0\u1ee3c \u0111\u1ed9ng c\u01a1 v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau.<\/p>\n\n\n\n<p>Kitson \u0111\u01b0a ra m\u1ed9t khu\u00f4n kh\u1ed5 to\u00e0n di\u1ec7n \u0111\u1ec3 hi\u1ec3u h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng, bao g\u1ed3m c\u00e1c y\u1ebfu t\u1ed1 nh\u01b0 nhu c\u1ea7u, mong mu\u1ed1n, nh\u1eadn th\u1ee9c, th\u00e1i \u0111\u1ed9 v\u00e0 h\u00e0nh \u0111\u1ed9ng. \u00d4ng nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng v\u00e0 ph\u00e1t tri\u1ec3n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a t\u1eebng ph\u00e2n kh\u00fac.<\/p>\n\n\n\n<p>&#8220;<strong>Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng<\/strong>&#8221; c\u0169ng cung c\u1ea5p c\u00e1c h\u01b0\u1edbng d\u1eabn th\u1ef1c t\u1ebf v\u1ec1 c\u00e1ch x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng, x\u1eed l\u00fd c\u00e1c khi\u1ebfu n\u1ea1i v\u00e0 t\u1ea1o ra s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. T\u00e1c ph\u1ea9m n\u00e0y v\u1eabn l\u00e0 m\u1ed9t ngu\u1ed3n t\u00e0i nguy\u00ean v\u00f4 gi\u00e1 cho c\u00e1c chuy\u00ean gia ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng ng\u00e0y nay, cung c\u1ea5p nh\u1eefng hi\u1ec3u bi\u1ebft c\u01a1 b\u1ea3n v\u1ec1 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1ch x\u00e2y d\u1ef1ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb hi\u1ec7u qu\u1ea3.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Gi\u1edbi thi\u1ec7u t\u00e1c gi\u1ea3 Harry Dexter Kitson<\/h2>\n\n\n\n<p>Harry Dexter Kitson (1886-1959) l\u00e0 m\u1ed9t nh\u00e0 t\u00e2m l\u00fd h\u1ecdc ng\u01b0\u1eddi M\u1ef9 c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn l\u0129nh v\u1ef1c ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng. \u00d4ng l\u00e0 gi\u00e1o s\u01b0 t\u00e2m l\u00fd h\u1ecdc t\u1ea1i \u0110\u1ea1i h\u1ecdc Indiana v\u00e0 \u0110\u1ea1i h\u1ecdc Columbia, v\u00e0 l\u00e0 t\u00e1c gi\u1ea3 c\u1ee7a nhi\u1ec1u cu\u1ed1n s\u00e1ch v\u1ec1 t\u00e2m l\u00fd \u1ee9ng d\u1ee5ng, bao g\u1ed3m &#8220;<strong>Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng<\/strong>&#8221; (1921).<\/p>\n\n\n\n<p>Nh\u1eefng nghi\u00ean c\u1ee9u c\u1ee7a Kitson v\u1ec1 h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u00e3 \u0111i tr\u01b0\u1edbc th\u1eddi \u0111\u1ea1i v\u00e0 \u0111\u1eb7t n\u1ec1n t\u1ea3ng cho c\u00e1c nguy\u00ean t\u1eafc ti\u1ebfp th\u1ecb hi\u1ec7n \u0111\u1ea1i. \u00d4ng nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c hi\u1ec3u nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng, v\u00e0 \u1ee7ng h\u1ed9 vi\u1ec7c s\u1eed d\u1ee5ng nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng \u0111\u1ec3 ph\u00e1t tri\u1ec3n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb hi\u1ec7u qu\u1ea3.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Th\u00f4ng tin s\u00e1ch Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th><strong>T\u00ean s\u00e1ch<\/strong><\/th><th><strong>T\u00e1c gi\u1ea3<\/strong><\/th><th><strong>Th\u1ec3 lo\u1ea1i<\/strong><\/th><th><strong>S\u1ed1 trang<\/strong><\/th><th><strong>N\u0103m xu\u1ea5t b\u1ea3n<\/strong><\/th><\/tr><\/thead><tbody><tr><td>Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng<\/td><td>Harry Dexter Kitson<\/td><td>Ti\u1ebfp th\u1ecb, B\u00e1n h\u00e0ng<\/td><td>224<\/td><td>1921<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><br>T\u00f3m t\u1eaft s\u00e1ch Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng<\/h2>\n\n\n\n<p><br>Quy\u1ec3n s\u00e1ch n\u00e0y d\u00e0nh cho nh\u1eefng ng\u01b0\u1eddi l\u00e0m c\u00f4ng vi\u1ec7c b\u00e1n h\u00e0ng, qu\u1ea3ng c\u00e1o, th\u01b0\u01a1ng m\u1ea1i, v\u00e0 nh\u1eefng ng\u01b0\u1eddi \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng. S\u00e1ch kh\u00f4ng t\u1eadp trung v\u00e0o c\u00e1c k\u1ef9 thu\u1eadt b\u00e1n h\u00e0ng c\u1ee5 th\u1ec3 v\u00ec m\u1ed7i lo\u1ea1i h\u00e0ng h\u00f3a c\u00f3 c\u00e1ch ti\u1ebfp c\u1eadn ri\u00eang. Thay v\u00e0o \u0111\u00f3, s\u00e1ch t\u1eadp trung v\u00e0o c\u00e1c nguy\u00ean l\u00fd c\u01a1 b\u1ea3n. T\u00e1c gi\u1ea3 nh\u1eadn ra r\u1eb1ng c\u00f3 nh\u1eefng y\u1ebfu t\u1ed1 chung trong qu\u00e1 tr\u00ecnh b\u00e1n h\u00e0ng m\u00e0 m\u1ecdi ng\u01b0\u1eddi c\u00f3 th\u1ec3 quan s\u00e1t \u0111\u01b0\u1ee3c, nh\u1eefng y\u1ebfu t\u1ed1 n\u00e0y th\u01b0\u1eddng li\u00ean quan \u0111\u1ebfn t\u00e2m tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng. D\u00f9 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c t\u00e1c \u0111\u1ed9ng b\u1edfi t\u1eeb ng\u1eef, ch\u1eef vi\u1ebft hay h\u00ecnh \u1ea3nh, t\u00e2m tr\u00ed h\u1ecd lu\u00f4n tr\u1ea3i qua c\u00e1c giai \u0111o\u1ea1n t\u1eeb ch\u00fa \u00fd, h\u1ee9ng th\u00fa, ham mu\u1ed1n \u0111\u1ebfn tin t\u01b0\u1edfng \u0111\u1ec3 th\u1ef1c hi\u1ec7n h\u00e0nh vi mua h\u00e0ng. T\u00e1c gi\u1ea3 vi\u1ebft cu\u1ed1n s\u00e1ch n\u00e0y \u0111\u1ec3 t\u00ecm hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1c giai \u0111o\u1ea1n n\u00e0y trong qu\u00e1 tr\u00ecnh quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p>\u0110\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ea5n \u0111\u1ec1 n\u00e0y, ch\u00fang ta c\u1ea7n tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi c\u01a1 b\u1ea3n v\u1ec1 t\u00e2m l\u00fd. Theo t\u00e0i li\u1ec7u t\u00e2m l\u00fd h\u1ecdc, qu\u00e1 tr\u00ecnh quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng bao g\u1ed3m c\u00e1c giai \u0111o\u1ea1n: Ch\u00fa \u00fd, H\u1ee9ng th\u00fa, Ham mu\u1ed1n, v\u00e0 Tin t\u01b0\u1edfng \u0111\u1ec3 th\u1ef1c hi\u1ec7n h\u00e0nh vi. T\u00e1c gi\u1ea3 \u0111\u00e3 s\u1eed d\u1ee5ng quy tr\u00ecnh n\u00e0y v\u00e0 \u0111i\u1ec1u ch\u1ec9nh m\u1ed9t s\u1ed1 t\u1eeb ng\u1eef chuy\u00ean ng\u00e0nh th\u00e0nh t\u1eeb ng\u1eef th\u00f4ng d\u1ee5ng \u0111\u1ec3 l\u00e0m cho s\u00e1ch d\u1ec5 \u0111\u1ecdc v\u00e0 d\u1ec5 hi\u1ec3u h\u01a1n \u0111\u1ed1i v\u1edbi \u0111\u1ed9c gi\u1ea3 chuy\u00ean ng\u00e0nh kinh doanh.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>\u0110\u1ecdc v\u00e0 t\u1ea3i s\u00e1ch Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng (PDF)<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/chu_du_vao_tam_tri_khach_hang_tai_ban\/2022_11_18_11_40_38_2-390x510.jpg\" alt=\"Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/chu_du_vao_tam_tri_khach_hang_tai_ban\/2022_11_18_11_40_38_3-390x510.jpg\" alt=\"Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/chu_du_vao_tam_tri_khach_hang_tai_ban\/2022_11_18_11_40_38_4-390x510.jpg\" alt=\"Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/chu_du_vao_tam_tri_khach_hang_tai_ban\/2022_11_18_11_40_38_5-390x510.jpg\" alt=\"Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/chu_du_vao_tam_tri_khach_hang_tai_ban\/2022_11_18_11_40_38_6-390x510.jpg\" alt=\"Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng\"\/><\/figure>\n\n\n\n<p><strong>\u0110\u1ecdc s\u00e1ch Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng online mi\u1ec5n ph\u00ed ho\u1eb7c t\u1ea3i v\u1ec1 d\u01b0\u1edbi d\u1ea1ng File PDF theo h\u01b0\u1edbng d\u1eabn<\/strong><\/p>\n\n\n\n<div class=\"wp-block-button has-custom-font-size has-medium-font-size\" style=\"text-align: center;\"><button class=\"wp-block-button__link has-background-color has-luminous-vivid-orange-background-color has-text-color has-background has-link-color wp-element-button\"><br>Download<br><\/button><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Audio S\u00e1ch Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng<\/h2>\n\n\n\n<p>Nghe s\u00e1ch n\u00f3i <strong>Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng<\/strong> t\u1ea1i \u0111\u00e2y<\/p>\n\n\n\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/uqy_HZEPE2I\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>(Review) \u0110\u00e1nh gi\u00e1 n\u1ed9i dung v\u00e0 H\u00ecnh th\u1ee9c<\/h2>\n\n\n\n<p>\u0110\u00e1nh gi\u00e1: <strong>9\/10<\/strong><\/p>\n\n\n\n<p><strong>\u0110i\u1ec3m m\u1ea1nh:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng:<\/strong> Kitson cung c\u1ea5p m\u1ed9t khu\u00f4n kh\u1ed5 to\u00e0n di\u1ec7n \u0111\u1ec3 hi\u1ec3u nhu c\u1ea7u, mong mu\u1ed1n v\u00e0 \u0111\u1ed9ng c\u01a1 c\u1ee7a kh\u00e1ch h\u00e0ng. C\u00e1c hi\u1ec3u bi\u1ebft n\u00e0y v\u1eabn c\u00f2n ph\u00f9 h\u1ee3p cho \u0111\u1ebfn ng\u00e0y nay v\u00e0 ti\u1ebfp t\u1ee5c \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi c\u00e1c doanh nghi\u1ec7p tr\u00ean to\u00e0n th\u1ebf gi\u1edbi.<\/li>\n\n\n\n<li><strong>Tr\u1ecdng t\u00e2m v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng:<\/strong> Kitson nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c x\u00e2y d\u1ef1ng l\u00f2ng tin v\u00e0 s\u1ef1 trung th\u00e0nh v\u1edbi kh\u00e1ch h\u00e0ng, thay v\u00ec ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c b\u00e1n h\u00e0ng. Nguy\u00ean t\u1eafc n\u00e0y l\u00e0 n\u1ec1n t\u1ea3ng c\u1ee7a ti\u1ebfp th\u1ecb hi\u1ec7n \u0111\u1ea1i v\u00e0 \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh l\u00e0 c\u00f3 hi\u1ec7u qu\u1ea3 trong vi\u1ec7c th\u00fac \u0111\u1ea9y t\u0103ng tr\u01b0\u1edfng doanh thu v\u00e0 l\u1ee3i nhu\u1eadn.<\/li>\n\n\n\n<li><strong>C\u00e1c h\u01b0\u1edbng d\u1eabn th\u1ef1c t\u1ebf:<\/strong> Kitson cung c\u1ea5p c\u00e1c h\u01b0\u1edbng d\u1eabn th\u1ef1c t\u1ebf v\u1ec1 c\u00e1ch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng, x\u1eed l\u00fd c\u00e1c khi\u1ebfu n\u1ea1i v\u00e0 t\u1ea1o ra s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. Nh\u1eefng h\u01b0\u1edbng d\u1eabn n\u00e0y v\u00f4 c\u00f9ng h\u1eefu \u00edch cho c\u00e1c chuy\u00ean gia ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng \u1edf m\u1ecdi c\u1ea5p \u0111\u1ed9 kinh nghi\u1ec7m.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0110i\u1ec3m y\u1ebfu:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 \u0111\u00e3 l\u1ed7i th\u1eddi:<\/strong> M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 m\u00e0 Kitson s\u1eed d\u1ee5ng \u0111\u00e3 l\u1ed7i th\u1eddi v\u00e0 c\u00f3 th\u1ec3 kh\u00f4ng c\u00f2n ph\u00f9 h\u1ee3p v\u1edbi b\u1ed1i c\u1ea3nh kinh doanh hi\u1ec7n \u0111\u1ea1i. Tuy nhi\u00ean, c\u00e1c nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n m\u00e0 \u00f4ng tr\u00ecnh b\u00e0y v\u1eabn c\u00f2n \u0111\u00fang.<\/li>\n\n\n\n<li><strong>Thi\u1ebfu th\u1ea3o lu\u1eadn v\u1ec1 ti\u1ebfp th\u1ecb k\u1ef9 thu\u1eadt s\u1ed1:<\/strong> Kitson \u0111\u00e3 vi\u1ebft &#8220;<strong>Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng<\/strong>&#8221; tr\u01b0\u1edbc khi ti\u1ebfp th\u1ecb k\u1ef9 thu\u1eadt s\u1ed1 tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn. Do \u0111\u00f3, cu\u1ed1n s\u00e1ch kh\u00f4ng \u0111\u1ec1 c\u1eadp \u0111\u1ebfn c\u00e1c k\u00eanh ti\u1ebfp th\u1ecb k\u1ef9 thu\u1eadt s\u1ed1 nh\u01b0 m\u1ea1ng x\u00e3 h\u1ed9i, ti\u1ebfp th\u1ecb qua email v\u00e0 qu\u1ea3ng c\u00e1o tr\u1ef1c tuy\u1ebfn.<\/li>\n<\/ul>\n\n\n\n<p>Nh\u00ecn chung, &#8220;<strong>Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng<\/strong>&#8221; l\u00e0 m\u1ed9t t\u00e1c ph\u1ea9m kinh \u0111i\u1ec3n v\u1ec1 ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng v\u1eabn c\u00f2n ph\u00f9 h\u1ee3p cho \u0111\u1ebfn ng\u00e0y nay. C\u00e1c hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc c\u1ee7a Kitson v\u1ec1 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ecdng t\u00e2m v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 v\u00f4 gi\u00e1 \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p \u1edf m\u1ecdi quy m\u00f4. M\u1eb7c d\u00f9 m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 \u0111\u00e3 l\u1ed7i th\u1eddi v\u00e0 cu\u1ed1n s\u00e1ch kh\u00f4ng \u0111\u1ec1 c\u1eadp \u0111\u1ebfn ti\u1ebfp th\u1ecb k\u1ef9 thu\u1eadt s\u1ed1, nh\u01b0ng c\u00e1c nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n c\u1ee7a Kitson v\u1eabn \u0111\u00fang v\u00e0 ti\u1ebfp t\u1ee5c \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi c\u00e1c chuy\u00ean gia ti\u1ebfp th\u1ecb th\u00e0nh c\u00f4ng tr\u00ean to\u00e0n th\u1ebf gi\u1edbi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>C\u1ea3m nh\u1eadn c\u00e1 nh\u00e2n<\/h2>\n\n\n\n<p>&#8220;<strong>Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng<\/strong>&#8221; c\u1ee7a Harry Dexter Kitson l\u00e0 m\u1ed9t t\u00e1c ph\u1ea9m kinh \u0111i\u1ec3n v\u01b0\u1ee3t th\u1eddi gian v\u1ec1 ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng. \u0110\u01b0\u1ee3c xu\u1ea5t b\u1ea3n l\u1ea7n \u0111\u1ea7u v\u00e0o n\u0103m 1921, cu\u1ed1n s\u00e1ch n\u00e0y v\u1eabn c\u00f2n ph\u00f9 h\u1ee3p cho \u0111\u1ebfn ng\u00e0y nay, cung c\u1ea5p nh\u1eefng hi\u1ec3u bi\u1ebft c\u01a1 b\u1ea3n v\u1ec1 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1ch x\u00e2y d\u1ef1ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb hi\u1ec7u qu\u1ea3.<\/p>\n\n\n\n<p>Kitson nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c hi\u1ec3u nhu c\u1ea7u, mong mu\u1ed1n v\u00e0 \u0111\u1ed9ng c\u01a1 c\u1ee7a kh\u00e1ch h\u00e0ng. \u00d4ng cung c\u1ea5p m\u1ed9t khu\u00f4n kh\u1ed5 to\u00e0n di\u1ec7n \u0111\u1ec3 ph\u00e2n t\u00edch h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng, bao g\u1ed3m c\u00e1c y\u1ebfu t\u1ed1 nh\u01b0 nh\u1eadn th\u1ee9c, th\u00e1i \u0111\u1ed9 v\u00e0 h\u00e0nh \u0111\u1ed9ng. C\u00e1c hi\u1ec3u bi\u1ebft n\u00e0y v\u00f4 c\u00f9ng h\u1eefu \u00edch cho c\u00e1c chuy\u00ean gia ti\u1ebfp th\u1ecb, v\u00ec ch\u00fang gi\u00fap h\u1ecd t\u1ea1o ra c\u00e1c chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau.<\/p>\n\n\n\n<p>M\u1ed9t trong nh\u1eefng \u0111i\u1ec3m m\u1ea1nh ch\u00ednh c\u1ee7a cu\u1ed1n s\u00e1ch l\u00e0 tr\u1ecdng t\u00e2m v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng. Kitson tin r\u1eb1ng c\u00e1c doanh nghi\u1ec7p n\u00ean t\u1eadp trung v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng l\u00f2ng tin v\u00e0 s\u1ef1 trung th\u00e0nh v\u1edbi kh\u00e1ch h\u00e0ng, thay v\u00ec ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c b\u00e1n h\u00e0ng. Nguy\u00ean t\u1eafc n\u00e0y l\u00e0 n\u1ec1n t\u1ea3ng c\u1ee7a ti\u1ebfp th\u1ecb hi\u1ec7n \u0111\u1ea1i v\u00e0 \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh l\u00e0 c\u00f3 hi\u1ec7u qu\u1ea3 trong vi\u1ec7c th\u00fac \u0111\u1ea9y t\u0103ng tr\u01b0\u1edfng doanh thu v\u00e0 l\u1ee3i nhu\u1eadn.<\/p>\n\n\n\n<p>Kitson c\u0169ng cung c\u1ea5p c\u00e1c h\u01b0\u1edbng d\u1eabn th\u1ef1c t\u1ebf v\u1ec1 c\u00e1ch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng, x\u1eed l\u00fd c\u00e1c khi\u1ebfu n\u1ea1i v\u00e0 t\u1ea1o ra s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. Nh\u1eefng h\u01b0\u1edbng d\u1eabn n\u00e0y v\u00f4 c\u00f9ng h\u1eefu \u00edch cho c\u00e1c chuy\u00ean gia ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng \u1edf m\u1ecdi c\u1ea5p \u0111\u1ed9 kinh nghi\u1ec7m.<\/p>\n\n\n\n<p>M\u1eb7c d\u00f9 m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 m\u00e0 Kitson s\u1eed d\u1ee5ng \u0111\u00e3 l\u1ed7i th\u1eddi v\u00e0 cu\u1ed1n s\u00e1ch kh\u00f4ng \u0111\u1ec1 c\u1eadp \u0111\u1ebfn ti\u1ebfp th\u1ecb k\u1ef9 thu\u1eadt s\u1ed1, nh\u01b0ng c\u00e1c nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n m\u00e0 \u00f4ng tr\u00ecnh b\u00e0y v\u1eabn c\u00f2n \u0111\u00fang v\u00e0 ti\u1ebfp t\u1ee5c \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi c\u00e1c chuy\u00ean gia ti\u1ebfp th\u1ecb th\u00e0nh c\u00f4ng tr\u00ean to\u00e0n th\u1ebf gi\u1edbi.<\/p>\n\n\n\n<p>Nh\u00ecn chung, &#8220;<strong>Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng<\/strong>&#8221; l\u00e0 m\u1ed9t cu\u1ed1n s\u00e1ch b\u1eaft bu\u1ed9c ph\u1ea3i \u0111\u1ecdc \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 ai mu\u1ed1n hi\u1ec3u h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb hi\u1ec7u qu\u1ea3. C\u00e1c hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc c\u1ee7a Kitson v\u1eabn c\u00f2n ph\u00f9 h\u1ee3p cho \u0111\u1ebfn ng\u00e0y nay v\u00e0 t\u00e1c ph\u1ea9m n\u00e0y s\u1ebd ti\u1ebfp t\u1ee5c l\u00e0 m\u1ed9t ngu\u1ed3n t\u00e0i nguy\u00ean v\u00f4 gi\u00e1 cho c\u00e1c chuy\u00ean gia ti\u1ebfp th\u1ecb trong nhi\u1ec1u n\u0103m t\u1edbi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Nh\u1eefng c\u00e2u n\u00f3i hay v\u00e0 B\u00e0i h\u1ecdc<\/h2>\n\n\n\n<p><strong>B\u00e0i h\u1ecdc r\u00fat ra:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Hi\u1ec3u kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n:<\/strong> \u0110i\u1ec1u quan tr\u1ecdng nh\u1ea5t trong ti\u1ebfp th\u1ecb l\u00e0 hi\u1ec3u nhu c\u1ea7u, mong mu\u1ed1n v\u00e0 \u0111\u1ed9ng c\u01a1 c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1eb1ng c\u00e1ch hi\u1ec3u kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra c\u00e1c chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd v\u00e0 t\u0103ng kh\u1ea3 n\u0103ng chuy\u1ec3n \u0111\u1ed5i h\u1ecd th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/li>\n\n\n\n<li><strong>X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng:<\/strong> Ti\u1ebfp th\u1ecb kh\u00f4ng ch\u1ec9 l\u00e0 b\u00e1n h\u00e0ng. \u0110\u00e2y l\u00e0 v\u1ec1 vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng l\u00f2ng tin v\u00e0 s\u1ef1 trung th\u00e0nh, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng trung th\u00e0nh s\u1ebd ti\u1ebfp t\u1ee5c mua h\u00e0ng t\u1eeb b\u1ea1n trong nhi\u1ec1u n\u0103m t\u1edbi.<\/li>\n\n\n\n<li><strong>Nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng l\u00e0 r\u1ea5t quan tr\u1ecdng:<\/strong> Tr\u01b0\u1edbc khi tung ra b\u1ea5t k\u1ef3 chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb n\u00e0o, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i ti\u1ebfn h\u00e0nh nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng \u0111\u1ec3 hi\u1ec3u nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau. Nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng s\u1ebd gi\u00fap b\u1ea1n x\u00e1c \u0111\u1ecbnh ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng, ph\u00e1t tri\u1ec3n c\u00e1c th\u00f4ng \u0111i\u1ec7p ti\u1ebfp th\u1ecb ph\u00f9 h\u1ee3p v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c chi\u1ebfn d\u1ecbch c\u1ee7a m\u00ecnh \u0111\u1ec3 c\u00f3 hi\u1ec7u qu\u1ea3 cao nh\u1ea5t.<\/li>\n\n\n\n<li><strong>Th\u00edch \u1ee9ng v\u1edbi s\u1ef1 thay \u0111\u1ed5i:<\/strong> B\u1ed1i c\u1ea3nh ti\u1ebfp th\u1ecb lu\u00f4n thay \u0111\u1ed5i, v\u00ec v\u1eady \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i th\u00edch \u1ee9ng v\u1edbi s\u1ef1 thay \u0111\u1ed5i. H\u00e3y theo d\u00f5i c\u00e1c xu h\u01b0\u1edbng m\u1edbi nh\u1ea5t, c\u00f4ng ngh\u1ec7 m\u1edbi v\u00e0 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 \u0111i\u1ec1u ch\u1ec9nh c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb c\u1ee7a m\u00ecnh cho ph\u00f9 h\u1ee3p.<\/li>\n<\/ol>\n\n\n\n<p><strong>C\u1ea3m h\u1ee9ng nh\u1eadn \u0111\u01b0\u1ee3c:<\/strong><\/p>\n\n\n\n<p>&#8220;<strong>Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng<\/strong>&#8221; l\u00e0 m\u1ed9t cu\u1ed1n s\u00e1ch truy\u1ec1n c\u1ea3m h\u1ee9ng v\u00ec n\u00f3 nh\u1eafc nh\u1edf ch\u00fang ta r\u1eb1ng ti\u1ebfp th\u1ecb l\u00e0 v\u1ec1 con ng\u01b0\u1eddi. \u0110\u00e2y kh\u00f4ng ch\u1ec9 l\u00e0 v\u1ec1 vi\u1ec7c b\u00e1n s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5. \u0110\u00e2y l\u00e0 v\u1ec1 vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7, \u0111\u00e1p \u1ee9ng nhu c\u1ea7u v\u00e0 t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t trong cu\u1ed9c s\u1ed1ng c\u1ee7a m\u1ecdi ng\u01b0\u1eddi.<\/p>\n\n\n\n<p>Cu\u1ed1n s\u00e1ch n\u00e0y truy\u1ec1n c\u1ea3m h\u1ee9ng cho t\u00f4i \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e0 ti\u1ebfp th\u1ecb t\u1ed1t h\u01a1n. N\u00f3 \u0111\u00e3 d\u1ea1y t\u00f4i t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c hi\u1ec3u kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi h\u1ecd v\u00e0 th\u00edch \u1ee9ng v\u1edbi s\u1ef1 thay \u0111\u1ed5i. T\u00f4i tin r\u1eb1ng nh\u1eefng b\u00e0i h\u1ecdc m\u00e0 t\u00f4i \u0111\u00e3 h\u1ecdc t\u1eeb cu\u1ed1n s\u00e1ch n\u00e0y s\u1ebd gi\u00fap t\u00f4i tr\u1edf th\u00e0nh m\u1ed9t nh\u00e0 ti\u1ebfp th\u1ecb th\u00e0nh c\u00f4ng h\u01a1n v\u00e0 c\u00f3 t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c \u0111\u1ebfn cu\u1ed9c s\u1ed1ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gi\u1edbi thi\u1ec7u s\u00e1ch Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng &#8220;Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng&#8221; l\u00e0 m\u1ed9t t\u00e1c ph\u1ea9m kinh \u0111i\u1ec3n v\u1ec1 ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng c\u1ee7a t\u00e1c gi\u1ea3 Harry Dexter Kitson. T\u00e1c ph\u1ea9m n\u00e0y cung c\u1ea5p nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng, gi\u00fap c\u00e1c doanh nghi\u1ec7p v\u00e0&#8230;<\/p>\n","protected":false},"author":3,"featured_media":4483,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[333,469],"tags":[],"class_list":["post-4484","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kinh-te","category-marketing-ban-hang"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng - \u0110\u1ecdc online &amp; Pdf<\/title>\n<meta name=\"description\" content=\"&quot;Chu Du V\u00e0o T\u00e2m Tr\u00ed Kh\u00e1ch H\u00e0ng&quot; l\u00e0 m\u1ed9t cu\u1ed1n s\u00e1ch b\u1eaft bu\u1ed9c ph\u1ea3i \u0111\u1ecdc \u0111\u1ed1i 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