{"id":4463,"date":"2024-04-09T06:57:42","date_gmt":"2024-04-09T06:57:42","guid":{"rendered":"https:\/\/cunghocvui.com\/book\/?p=4463"},"modified":"2024-04-09T06:57:45","modified_gmt":"2024-04-09T06:57:45","slug":"khi-khach-hang-len-tieng","status":"publish","type":"post","link":"https:\/\/cunghocvui.com\/book\/khi-khach-hang-len-tieng\/","title":{"rendered":"Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><br>Gi\u1edbi thi\u1ec7u s\u00e1ch Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng<\/h2>\n\n\n\n<p>&#8220;<strong>Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng<\/strong>&#8221; c\u1ee7a Janelle Barlow cung c\u1ea5p m\u1ed9t h\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 c\u00e1ch thu th\u1eadp, ph\u00e2n t\u00edch v\u00e0 h\u00e0nh \u0111\u1ed9ng theo ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng. Cu\u1ed1n s\u00e1ch nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c l\u1eafng nghe ti\u1ebfng n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 s\u1eed d\u1ee5ng th\u00f4ng tin \u0111\u00f3 \u0111\u1ec3 c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 tr\u1ea3i nghi\u1ec7m t\u1ed5ng th\u1ec3 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p>Th\u00f4ng qua c\u00e1c nghi\u00ean c\u1ee9u \u0111i\u1ec3n h\u00ecnh, v\u00ed d\u1ee5 th\u1ef1c t\u1ebf v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 h\u1eefu \u00edch, Barlow gi\u1ea3i th\u00edch c\u00e1c ph\u01b0\u01a1ng ph\u00e1p hi\u1ec7u qu\u1ea3 nh\u1ea5t \u0111\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i, bao g\u1ed3m kh\u1ea3o s\u00e1t, ph\u1ecfng v\u1ea5n, m\u1ea1ng x\u00e3 h\u1ed9i v\u00e0 ph\u00e2n t\u00edch ph\u1ea3n h\u1ed3i. Cu\u1ed1n s\u00e1ch c\u0169ng h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi \u0111\u1ecdc c\u00e1ch ph\u00e2n t\u00edch d\u1eef li\u1ec7u ph\u1ea3n h\u1ed3i \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c xu h\u01b0\u1edbng, m\u00f4 h\u00ecnh v\u00e0 c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn.<\/p>\n\n\n\n<p>Ngo\u00e0i ra, &#8220;<strong>Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng<\/strong>&#8221; c\u00f2n cung c\u1ea5p c\u00e1c chi\u1ebfn l\u01b0\u1ee3c thi\u1ebft th\u1ef1c \u0111\u1ec3 h\u00e0nh \u0111\u1ed9ng theo ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng, bao g\u1ed3m c\u00e1ch \u01b0u ti\u00ean c\u00e1c h\u00e0nh \u0111\u1ed9ng c\u1ea3i ti\u1ebfn, giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9. Cu\u1ed1n s\u00e1ch l\u00e0 m\u1ed9t ngu\u1ed3n t\u00e0i nguy\u00ean v\u00f4 gi\u00e1 cho c\u00e1c chuy\u00ean gia ti\u1ebfp th\u1ecb, nh\u00e0 ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m, qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 b\u1ea5t k\u1ef3 ai mu\u1ed1n c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>V\u1ec1 t\u00e1c gi\u1ea3 Janelle Barlow<\/h2>\n\n\n\n<p>Janelle Barlow l\u00e0 m\u1ed9t nh\u00e0 t\u01b0 v\u1ea5n v\u00e0 di\u1ec5n gi\u1ea3 n\u1ed5i ti\u1ebfng v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. B\u00e0 l\u00e0 ng\u01b0\u1eddi s\u00e1ng l\u1eadp v\u00e0 gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh c\u1ee7a The Barlow Group, m\u1ed9t c\u00f4ng ty t\u01b0 v\u1ea5n chuy\u00ean gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Barlow l\u00e0 t\u00e1c gi\u1ea3 c\u1ee7a nhi\u1ec1u cu\u1ed1n s\u00e1ch v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, bao g\u1ed3m &#8220;<strong>Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng<\/strong>&#8221; v\u00e0 &#8220;\u0110i\u1ec1u G\u00ec L\u00e0m Kh\u00e1ch H\u00e0ng Trung Th\u00e0nh.&#8221; B\u00e0 c\u0169ng l\u00e0 m\u1ed9t di\u1ec5n gi\u1ea3 th\u01b0\u1eddng xuy\u00ean t\u1ea1i c\u00e1c h\u1ed9i ngh\u1ecb v\u00e0 s\u1ef1 ki\u1ec7n c\u1ee7a ng\u00e0nh.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Th\u00f4ng tin s\u00e1ch Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th><strong>T\u00ean s\u00e1ch<\/strong><\/th><th><strong>T\u00e1c gi\u1ea3<\/strong><\/th><th><strong>Th\u1ec3 lo\u1ea1i<\/strong><\/th><th><strong>S\u1ed1 trang<\/strong><\/th><th><strong>N\u0103m xu\u1ea5t b\u1ea3n<\/strong><\/th><\/tr><\/thead><tbody><tr><td>Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng<\/td><td>Janelle Barlow<\/td><td>Ti\u1ebfp th\u1ecb, D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/td><td>256<\/td><td>2010<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><br>T\u00f3m t\u1eaft n\u1ed9i dung s\u00e1ch Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng<\/h2>\n\n\n\n<p><br>Trong cu\u1ed1n &#8220;<strong>Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng<\/strong>&#8220;, Janelle Barlow \u0111\u00e3 \u0111\u01b0a ra m\u1ed9t \u00fd t\u01b0\u1edfng \u0111\u1ed9t ph\u00e1: chuy\u1ec3n \u0111\u1ed5i nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n v\u00e0 ch\u1ec9 tr\u00edch t\u1eeb kh\u00e1ch h\u00e0ng th\u00e0nh m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin qu\u00fd gi\u00e1. Th\u1ef1c s\u1ef1, ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 nh\u1eefng l\u1eddi than phi\u1ec1n m\u00e0 c\u00f2n l\u00e0 ngu\u1ed3n th\u00f4ng tin qu\u00fd b\u00e1u gi\u00fap c\u00e1c doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, n\u00e2ng cao d\u1ecbch v\u1ee5, c\u1ea3i thi\u1ec7n \u1ee9ng x\u1eed c\u00e1 nh\u00e2n v\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c \u01b0u ti\u00ean chi\u1ebfn l\u01b0\u1ee3c trong s\u1ea3n xu\u1ea5t, kinh doanh v\u00e0 ti\u1ebfp th\u1ecb m\u1ed9t c\u00e1ch nhanh ch\u00f3ng, hi\u1ec7u qu\u1ea3 v\u00e0 ti\u1ebft ki\u1ec7m chi ph\u00ed nh\u1ea5t.<\/p>\n\n\n\n<p>Barlow b\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch gi\u1ea3i th\u00edch c\u00e1c l\u1ee3i \u00edch c\u1ee7a vi\u1ec7c l\u1eafng nghe ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng, bao g\u1ed3m c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, t\u0103ng doanh thu v\u00e0 gi\u1ea3m chi ph\u00ed. B\u00e0 sau \u0111\u00f3 tr\u00ecnh b\u00e0y c\u00e1c ph\u01b0\u01a1ng ph\u00e1p hi\u1ec7u qu\u1ea3 nh\u1ea5t \u0111\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i, bao g\u1ed3m kh\u1ea3o s\u00e1t, ph\u1ecfng v\u1ea5n, m\u1ea1ng x\u00e3 h\u1ed9i v\u00e0 ph\u00e2n t\u00edch ph\u1ea3n h\u1ed3i.<\/p>\n\n\n\n<p>B\u01b0\u1edbc ti\u1ebfp theo l\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u ph\u1ea3n h\u1ed3i \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c xu h\u01b0\u1edbng, m\u00f4 h\u00ecnh v\u00e0 c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn. Barlow cung c\u1ea5p c\u00e1c h\u01b0\u1edbng d\u1eabn t\u1eebng b\u01b0\u1edbc v\u1ec1 c\u00e1ch th\u1ef1c hi\u1ec7n ph\u00e2n t\u00edch n\u00e0y, bao g\u1ed3m c\u1ea3 c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 ph\u1ea7n m\u1ec1m v\u00e0 d\u1ecbch v\u1ee5 chuy\u00ean nghi\u1ec7p.<\/p>\n\n\n\n<p>Cu\u1ed1i c\u00f9ng, Barlow h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi \u0111\u1ecdc c\u00e1ch h\u00e0nh \u0111\u1ed9ng theo ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng. B\u00e0 nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c \u01b0u ti\u00ean c\u00e1c h\u00e0nh \u0111\u1ed9ng c\u1ea3i ti\u1ebfn, giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9. B\u00e0 c\u0169ng cung c\u1ea5p c\u00e1c nghi\u00ean c\u1ee9u \u0111i\u1ec3n h\u00ecnh v\u1ec1 c\u00e1c c\u00f4ng ty \u0111\u00e3 th\u00e0nh c\u00f4ng trong vi\u1ec7c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch l\u1eafng nghe ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd.<\/p>\n\n\n\n<p>B\u1ea5t k\u1ef3 t\u1ed5 ch\u1ee9c n\u00e0o mu\u1ed1n c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng n\u00ean \u0111\u1ecdc <strong><strong>Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng<\/strong><\/strong>. Cu\u1ed1n s\u00e1ch cung c\u1ea5p m\u1ed9t l\u1ed9 tr\u00ecnh r\u00f5 r\u00e0ng \u0111\u1ec3 thu th\u1eadp, ph\u00e2n t\u00edch v\u00e0 h\u00e0nh \u0111\u1ed9ng theo ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng, gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, t\u0103ng doanh thu v\u00e0 gi\u1ea3m chi ph\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>\u0110\u1ecdc v\u00e0 t\u1ea3i s\u00e1ch Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng (PDF)<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/khi_khach_hang_len_tieng\/2020_05_09_12_20_51_1-390x510.gif\" alt=\"Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/khi_khach_hang_len_tieng\/2020_05_09_12_20_51_2-390x510.gif\" alt=\"Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/khi_khach_hang_len_tieng\/2020_05_09_12_20_51_3-390x510.gif\" alt=\"Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/khi_khach_hang_len_tieng\/2020_05_09_12_20_51_4-390x510.gif\" alt=\"Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/khi_khach_hang_len_tieng\/2020_05_09_12_20_51_5-390x510.gif\" alt=\"Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng\"\/><\/figure>\n\n\n\n<p><strong>\u0110\u1ecdc s\u00e1ch Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng online mi\u1ec5n ph\u00ed ho\u1eb7c t\u1ea3i v\u1ec1 d\u01b0\u1edbi d\u1ea1ng File PDF theo h\u01b0\u1edbng d\u1eabn<\/strong><\/p>\n\n\n\n<div class=\"wp-block-button has-custom-font-size has-medium-font-size\" style=\"text-align: center;\"><button class=\"wp-block-button__link has-background-color has-luminous-vivid-orange-background-color has-text-color has-background has-link-color wp-element-button\"><br>Download<br><\/button><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">(Review) \u0110\u00e1nh gi\u00e1 n\u1ed9i dung v\u00e0 H\u00ecnh th\u1ee9c<\/h2>\n\n\n\n<p>\u0110\u00e1nh gi\u00e1: <strong>9\/10<\/strong><\/p>\n\n\n\n<p><strong><strong>Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng<\/strong><\/strong> c\u1ee7a Janelle Barlow l\u00e0 m\u1ed9t ngu\u1ed3n t\u00e0i nguy\u00ean v\u00f4 gi\u00e1 cho b\u1ea5t k\u1ef3 ai mu\u1ed1n c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. Cu\u1ed1n s\u00e1ch \u0111\u01b0\u1ee3c vi\u1ebft r\u00f5 r\u00e0ng v\u00e0 s\u00fac t\u00edch, v\u1edbi nhi\u1ec1u v\u00ed d\u1ee5 th\u1ef1c t\u1ebf v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 h\u1eefu \u00edch. Barlow l\u00e0 m\u1ed9t chuy\u00ean gia h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 cu\u1ed1n s\u00e1ch n\u00e0y ph\u1ea3n \u00e1nh ki\u1ebfn th\u1ee9c s\u00e2u r\u1ed9ng v\u00e0 kinh nghi\u1ec7m th\u1ef1c t\u1ebf c\u1ee7a b\u00e0.<\/p>\n\n\n\n<p><strong>\u0110i\u1ec3m m\u1ea1nh:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>H\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 c\u00e1ch thu th\u1eadp, ph\u00e2n t\u00edch v\u00e0 h\u00e0nh \u0111\u1ed9ng theo ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n\n\n\n<li>Bao g\u1ed3m c\u00e1c ph\u01b0\u01a1ng ph\u00e1p hi\u1ec7u qu\u1ea3 nh\u1ea5t \u0111\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i, bao g\u1ed3m kh\u1ea3o s\u00e1t, ph\u1ecfng v\u1ea5n, m\u1ea1ng x\u00e3 h\u1ed9i v\u00e0 ph\u00e2n t\u00edch ph\u1ea3n h\u1ed3i<\/li>\n\n\n\n<li>Cung c\u1ea5p c\u00e1c h\u01b0\u1edbng d\u1eabn t\u1eebng b\u01b0\u1edbc v\u1ec1 c\u00e1ch ph\u00e2n t\u00edch d\u1eef li\u1ec7u ph\u1ea3n h\u1ed3i \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c xu h\u01b0\u1edbng, m\u00f4 h\u00ecnh v\u00e0 c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn<\/li>\n\n\n\n<li>Nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c \u01b0u ti\u00ean c\u00e1c h\u00e0nh \u0111\u1ed9ng c\u1ea3i ti\u1ebfn, giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9<\/li>\n\n\n\n<li>Bao g\u1ed3m c\u00e1c nghi\u00ean c\u1ee9u \u0111i\u1ec3n h\u00ecnh v\u1ec1 c\u00e1c c\u00f4ng ty \u0111\u00e3 th\u00e0nh c\u00f4ng trong vi\u1ec7c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch l\u1eafng nghe ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0110i\u1ec3m y\u1ebfu:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>C\u00f3 th\u1ec3 h\u01a1i d\u00e0i \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 \u0111\u1ed9c gi\u1ea3<\/li>\n\n\n\n<li>M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 c\u00f3 th\u1ec3 c\u1ee5 th\u1ec3 h\u01a1n<\/li>\n<\/ul>\n\n\n\n<p>Nh\u00ecn chung, <strong><strong>Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng<\/strong><\/strong> l\u00e0 m\u1ed9t ngu\u1ed3n t\u00e0i nguy\u00ean tuy\u1ec7t v\u1eddi cho c\u00e1c chuy\u00ean gia ti\u1ebfp th\u1ecb, nh\u00e0 ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m, qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 b\u1ea5t k\u1ef3 ai mu\u1ed1n c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>C\u1ea3m nh\u1eadn c\u00e1 nh\u00e2n<\/h2>\n\n\n\n<p>Sau khi \u0111\u1ecdc s\u00e1ch &#8220;<strong>Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng<\/strong>&#8221; c\u1ee7a Janelle Barlow, t\u00f4i c\u00f3 nh\u1eefng c\u1ea3m nh\u1eadn c\u00e1 nh\u00e2n t\u00edch c\u1ef1c v\u1ec1 n\u1ed9i dung v\u00e0 \u00fd ngh\u0129a c\u1ee7a cu\u1ed1n s\u00e1ch.<\/p>\n\n\n\n<p>Th\u1ee9 nh\u1ea5t, cu\u1ed1n s\u00e1ch gi\u1edbi thi\u1ec7u m\u1ed9t g\u00f3c nh\u00ecn m\u1edbi v\u00e0 \u0111\u1ed9c \u0111\u00e1o v\u1ec1 c\u00e1ch ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng. Thay v\u00ec coi l\u1eddi ph\u00e0n n\u00e0n v\u00e0 ch\u1ec9 tr\u00edch l\u00e0 \u0111i\u1ec1u ti\u00eau c\u1ef1c, t\u00e1c gi\u1ea3 khuy\u1ebfn kh\u00edch ch\u00fang ta nh\u00ecn nh\u1eadn \u0111\u00f3 nh\u01b0 l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 c\u1ea3i thi\u1ec7n v\u00e0 ph\u00e1t tri\u1ec3n. \u0110i\u1ec1u n\u00e0y gi\u00fap thay \u0111\u1ed5i c\u00e1ch suy ngh\u0129 v\u00e0 h\u00e0nh \u0111\u1ed9ng c\u1ee7a c\u00e1c doanh nghi\u1ec7p, t\u1eeb \u0111\u00f3 t\u1ea1o ra s\u1ef1 linh ho\u1ea1t v\u00e0 s\u00e1ng t\u1ea1o trong qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p>Th\u1ee9 hai, s\u00e1ch ch\u1ee9a \u0111\u1ef1ng nh\u1eefng v\u00ed d\u1ee5 v\u00e0 tr\u1ea3i nghi\u1ec7m th\u1ef1c t\u1ebf r\u1ea5t h\u1eefu \u00edch, gi\u00fap \u0111\u1ed9c gi\u1ea3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c l\u1eafng nghe v\u00e0 \u0111\u00e1p \u1ee9ng nhanh ch\u00f3ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Nh\u1eefng c\u00e2u chuy\u1ec7n n\u00e0y kh\u00f4ng ch\u1ec9 l\u00e0m cho n\u1ed9i dung s\u00e1ch tr\u1edf n\u00ean sinh \u0111\u1ed9ng m\u00e0 c\u00f2n kh\u00edch l\u1ec7 v\u00e0 truy\u1ec1n c\u1ea3m h\u1ee9ng cho ng\u01b0\u1eddi \u0111\u1ecdc \u00e1p d\u1ee5ng nh\u1eefng nguy\u00ean t\u1eafc v\u00e0 ph\u01b0\u01a1ng ph\u00e1p trong c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y.<\/p>\n\n\n\n<p>Cu\u1ed1i c\u00f9ng, cu\u1ed1n s\u00e1ch mang \u0111\u1ebfn m\u1ed9t c\u00e1i nh\u00ecn t\u1ed5ng th\u1ec3 v\u1ec1 m\u1ed1i quan h\u1ec7 gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng, nh\u1ea5n m\u1ea1nh v\u00e0o \u00fd th\u1ee9c v\u1ec1 gi\u00e1 tr\u1ecb c\u1ee7a s\u1ef1 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7t ra m\u1ed9t ti\u00eau chu\u1ea9n cao v\u00e0 khuy\u1ebfn kh\u00edch s\u1ef1 cam k\u1ebft l\u00e2u d\u00e0i trong vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 b\u1ec1n v\u1eefng v\u00e0 c\u00f3 \u00fd ngh\u0129a.<\/p>\n\n\n\n<p>T\u1ed5ng quan, s\u00e1ch &#8220;<strong>Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng<\/strong>&#8221; kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t ngu\u1ed3n th\u00f4ng tin h\u1eefu \u00edch m\u00e0 c\u00f2n l\u00e0 m\u1ed9t b\u1ea3n h\u01b0\u1edbng d\u1eabn chi ti\u1ebft v\u00e0 c\u1ea3m h\u1ee9ng \u0111\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi quan t\u00e2m \u0111\u1ebfn vi\u1ec7c ph\u1ee5c v\u1ee5 v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Nh\u1eefng c\u00e2u n\u00f3i hay v\u00e0 B\u00e0i h\u1ecdc<\/h2>\n\n\n\n<p><strong>B\u00e0i h\u1ecdc r\u00fat ra:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>T\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c l\u1eafng nghe ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng, s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 l\u00f2ng trung th\u00e0nh.<\/li>\n\n\n\n<li>C\u00e1c ph\u01b0\u01a1ng ph\u00e1p hi\u1ec7u qu\u1ea3 nh\u1ea5t \u0111\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng, bao g\u1ed3m kh\u1ea3o s\u00e1t, ph\u1ecfng v\u1ea5n, m\u1ea1ng x\u00e3 h\u1ed9i v\u00e0 ph\u00e2n t\u00edch ph\u1ea3n h\u1ed3i.<\/li>\n\n\n\n<li>C\u00e1c k\u1ef9 thu\u1eadt \u0111\u1ec3 ph\u00e2n t\u00edch d\u1eef li\u1ec7u ph\u1ea3n h\u1ed3i \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c xu h\u01b0\u1edbng, m\u00f4 h\u00ecnh v\u00e0 c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn.<\/li>\n\n\n\n<li>C\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 h\u00e0nh \u0111\u1ed9ng theo ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng, bao g\u1ed3m \u01b0u ti\u00ean c\u00e1c h\u00e0nh \u0111\u1ed9ng c\u1ea3i ti\u1ebfn, giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9.<\/li>\n<\/ol>\n\n\n\n<p><strong>C\u1ea3m h\u1ee9ng nh\u1eadn \u0111\u01b0\u1ee3c:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Mong mu\u1ed1n c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng trong t\u1ed5 ch\u1ee9c c\u1ee7a ri\u00eang t\u00f4i.<\/li>\n\n\n\n<li>S\u1ef1 t\u1ef1 tin \u0111\u1ec3 thu th\u1eadp, ph\u00e2n t\u00edch v\u00e0 h\u00e0nh \u0111\u1ed9ng theo ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/li>\n\n\n\n<li>Ni\u1ec1m tin r\u1eb1ng vi\u1ec7c l\u1eafng nghe ti\u1ebfng n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn nh\u1eefng c\u1ea3i ti\u1ebfn \u0111\u00e1ng k\u1ec3 v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng, l\u00f2ng trung th\u00e0nh v\u00e0 doanh thu c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<\/ol>\n\n\n\n<p>Cu\u1ed1n s\u00e1ch n\u00e0y \u0111\u00e3 truy\u1ec1n c\u1ea3m h\u1ee9ng cho t\u00f4i b\u1eb1ng c\u00e1ch cung c\u1ea5p m\u1ed9t l\u1ed9 tr\u00ecnh r\u00f5 r\u00e0ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. T\u00f4i \u0111\u1eb7c bi\u1ec7t l\u1ea5y c\u1ea3m h\u1ee9ng t\u1eeb c\u00e1c nghi\u00ean c\u1ee9u \u0111i\u1ec3n h\u00ecnh v\u1ec1 c\u00e1c c\u00f4ng ty \u0111\u00e3 th\u00e0nh c\u00f4ng trong vi\u1ec7c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch l\u1eafng nghe ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd. Nh\u1eefng v\u00ed d\u1ee5 n\u00e0y cho th\u1ea5y r\u1eb1ng vi\u1ec7c l\u1eafng nghe ti\u1ebfng n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 \u0111i\u1ec1u \u0111\u00fang \u0111\u1eafn c\u1ea7n l\u00e0m m\u00e0 c\u00f2n c\u00f3 th\u1ec3 mang l\u1ea1i l\u1ee3i \u00edch \u0111\u00e1ng k\u1ec3 v\u1ec1 m\u1eb7t kinh doanh.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gi\u1edbi thi\u1ec7u s\u00e1ch Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng &#8220;Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng&#8221; c\u1ee7a Janelle Barlow cung c\u1ea5p m\u1ed9t h\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 c\u00e1ch thu th\u1eadp, ph\u00e2n t\u00edch v\u00e0 h\u00e0nh \u0111\u1ed9ng theo ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng. 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