{"id":4144,"date":"2024-04-04T09:22:33","date_gmt":"2024-04-04T09:22:33","guid":{"rendered":"https:\/\/cunghocvui.com\/book\/?p=4144"},"modified":"2024-04-04T09:22:37","modified_gmt":"2024-04-04T09:22:37","slug":"tri-tue-cam-xuc-trong-kinh-doanh-bi-quyet-ket-noi-va-thu-phuc-khach-hang-hieu-qua","status":"publish","type":"post","link":"https:\/\/cunghocvui.com\/book\/tri-tue-cam-xuc-trong-kinh-doanh-bi-quyet-ket-noi-va-thu-phuc-khach-hang-hieu-qua\/","title":{"rendered":"Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh &#8211; B\u00ed Quy\u1ebft K\u1ebft N\u1ed1i V\u00e0 Thu Ph\u1ee5c Kh\u00e1ch H\u00e0ng Hi\u1ec7u Qu\u1ea3"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><br>Gi\u1edbi thi\u1ec7u s\u00e1ch Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh &#8211; B\u00ed Quy\u1ebft K\u1ebft N\u1ed1i V\u00e0 Thu Ph\u1ee5c Kh\u00e1ch H\u00e0ng Hi\u1ec7u Qu\u1ea3<\/h2>\n\n\n\n<p><strong>Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh: B\u00ed Quy\u1ebft K\u1ebft N\u1ed1i V\u00e0 Thu Ph\u1ee5c Kh\u00e1ch H\u00e0ng Hi\u1ec7u Qu\u1ea3<\/strong> c\u1ee7a Colleen Stanley l\u00e0 m\u1ed9t h\u01b0\u1edbng d\u1eabn th\u1ef1c t\u1ebf v\u1ec1 c\u00e1ch \u00e1p d\u1ee5ng tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac (EQ) trong th\u1ebf gi\u1edbi kinh doanh c\u1ea1nh tranh ng\u00e0y nay.<\/p>\n\n\n\n<p>Cu\u1ed1n s\u00e1ch nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o v\u00e0 chuy\u00ean gia kinh doanh ph\u00e1t tri\u1ec3n EQ c\u1ee7a h\u1ecd \u0111\u1ec3 hi\u1ec3u v\u00e0 qu\u1ea3n l\u00fd c\u1ea3m x\u00fac c\u1ee7a ch\u00ednh h\u1ecd v\u00e0 c\u1ee7a ng\u01b0\u1eddi kh\u00e1c. V\u1edbi c\u00e1ch vi\u1ebft r\u00f5 r\u00e0ng, d\u1ec5 ti\u1ebfp c\u1eadn v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 th\u1ef1c t\u1ebf, <strong>&#8220;Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh&#8221;<\/strong> l\u00e0 m\u1ed9t ngu\u1ed3n t\u00e0i nguy\u00ean v\u00f4 gi\u00e1 cho b\u1ea5t k\u1ef3 ai mu\u1ed1n n\u00e2ng cao kh\u1ea3 n\u0103ng giao ti\u1ebfp, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng trong kinh doanh.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>T\u00e1c gi\u1ea3 Colleen Stanley<\/h2>\n\n\n\n<p>Colleen Stanley l\u00e0 m\u1ed9t di\u1ec5n gi\u1ea3, nh\u00e0 c\u1ed1 v\u1ea5n v\u00e0 chuy\u00ean gia v\u1ec1 tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac c\u00f3 uy t\u00edn qu\u1ed1c t\u1ebf. B\u00e0 l\u00e0 t\u00e1c gi\u1ea3 c\u1ee7a nhi\u1ec1u cu\u1ed1n s\u00e1ch b\u00e1n ch\u1ea1y nh\u1ea5t, bao g\u1ed3m &#8220;Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh&#8221; v\u00e0 &#8220;Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac C\u00e1 Nh\u00e2n.&#8221; Stanley \u0111\u00e3 l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c t\u1ed5 ch\u1ee9c tr\u00ean to\u00e0n c\u1ea7u \u0111\u1ec3 gi\u00fap h\u1ecd ph\u00e1t tri\u1ec3n c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o v\u00e0 \u0111\u1ed9i ng\u0169 c\u00f3 hi\u1ec7u qu\u1ea3 cao v\u1ec1 m\u1eb7t c\u1ea3m x\u00fac. B\u00e0 \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn v\u1edbi phong c\u00e1ch th\u1ef1c t\u1ebf, h\u1ea5p d\u1eabn v\u00e0 kh\u1ea3 n\u0103ng gi\u00fap m\u1ecdi ng\u01b0\u1eddi \u00e1p d\u1ee5ng c\u00e1c nguy\u00ean t\u1eafc v\u1ec1 tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac v\u00e0o cu\u1ed9c s\u1ed1ng c\u1ee7a h\u1ecd.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Th\u00f4ng tin s\u00e1ch Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh &#8211; B\u00ed Quy\u1ebft K\u1ebft N\u1ed1i V\u00e0 Thu Ph\u1ee5c Kh\u00e1ch H\u00e0ng Hi\u1ec7u Qu\u1ea3<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th><strong>Th\u00f4ng tin<\/strong><\/th><th><strong>Chi ti\u1ebft<\/strong><\/th><\/tr><\/thead><tbody><tr><td>T\u00ean s\u00e1ch<\/td><td>Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh<\/td><\/tr><tr><td>T\u00e1c gi\u1ea3<\/td><td>Colleen Stanley<\/td><\/tr><tr><td>Th\u1ec3 lo\u1ea1i<\/td><td>Ph\u00e1t tri\u1ec3n b\u1ea3n th\u00e2n, Kinh doanh<\/td><\/tr><tr><td>S\u1ed1 trang<\/td><td>320<\/td><\/tr><tr><td>N\u0103m xu\u1ea5t b\u1ea3n<\/td><td>2017<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><br>T\u00f3m t\u1eaft s\u00e1ch Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh &#8211; B\u00ed Quy\u1ebft K\u1ebft N\u1ed1i V\u00e0 Thu Ph\u1ee5c Kh\u00e1ch H\u00e0ng Hi\u1ec7u Qu\u1ea3<\/h2>\n\n\n\n<p>Cu\u1ed1n s\u00e1ch &#8220;<strong>Tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac trong kinh doanh<\/strong>&#8221; c\u1ee7a t\u00e1c gi\u1ea3 Colleen Stanley \u0111\u01b0\u1ee3c s\u00e1ng t\u1ea1o \u0111\u1ec3 cung c\u1ea5p c\u00e1c ph\u01b0\u01a1ng ph\u00e1p b\u00e1n h\u00e0ng gi\u00fap b\u1ea1n ph\u00e1t tri\u1ec3n nh\u1eefng k\u1ef9 n\u0103ng m\u1ec1m c\u1ea7n thi\u1ebft, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch th\u00f4ng minh v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 c\u00f3 \u00fd ngh\u0129a cho c\u1ea3 hai b\u00ean.<\/p>\n\n\n\n<p>M\u1eb7c d\u00f9 ch\u1ee7 \u0111\u1ec1 v\u1ec1 tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac c\u00f3 v\u1ebb ph\u1ee9c t\u1ea1p, nh\u01b0ng th\u1ef1c t\u1ebf l\u1ea1i kh\u00f4ng nh\u01b0 v\u1eady. Tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac \u0111\u01a1n gi\u1ea3n l\u00e0 kh\u1ea3 n\u0103ng nh\u1eadn bi\u1ebft v\u00e0 hi\u1ec3u \u0111\u01b0\u1ee3c c\u1ea3m x\u00fac c\u1ee7a b\u1ea3n th\u00e2n, c\u0169ng nh\u01b0 c\u1ea3m nh\u1eadn v\u00e0 hi\u1ec3u l\u00fd do t\u1ea1i sao ta c\u1ea3m th\u1ea5y nh\u01b0 v\u1eady. \u0110\u00f3 l\u00e0 vi\u1ec7c hi\u1ec3u r\u00f5 nguy\u00ean nh\u00e2n c\u1ee7a c\u1ea3m x\u00fac v\u00e0 bi\u1ebft \u0111\u00e1nh gi\u00e1 t\u00e1c \u0111\u1ed9ng c\u1ee7a ch\u00fang \u0111\u1ed1i v\u1edbi b\u1ea3n th\u00e2n v\u00e0 ng\u01b0\u1eddi kh\u00e1c, t\u1eeb \u0111\u00f3 \u0111i\u1ec1u ch\u1ec9nh c\u1ea3m x\u00fac m\u1ed9t c\u00e1ch ph\u00f9 h\u1ee3p.<\/p>\n\n\n\n<p>Cu\u1ed1n s\u00e1ch \u0111\u01b0\u1ee3c vi\u1ebft m\u1ed9t c\u00e1ch s\u00fac t\u00edch v\u00e0 d\u1ec5 hi\u1ec3u, v\u1edbi 10 ch\u01b0\u01a1ng khoa h\u1ecdc v\u00e0 h\u1ea5p d\u1eabn, \u0111i k\u00e8m v\u1edbi c\u00e1c c\u00e2u chuy\u1ec7n th\u1ef1c t\u1ebf t\u1eeb kinh nghi\u1ec7m c\u1ee7a t\u00e1c gi\u1ea3. S\u1ef1 k\u1ebft h\u1ee3p n\u00e0y gi\u00fap b\u1ea1n ti\u1ebfp c\u1eadn t\u1eebng b\u01b0\u1edbc m\u1ed9t v\u1ec1 vai tr\u00f2, gi\u00e1 tr\u1ecb v\u00e0 c\u00e1ch \u00e1p d\u1ee5ng tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac trong &#8220;\u0111\u1ea5u tr\u01b0\u1eddng&#8221; b\u00e1n h\u00e0ng, \u0111\u1ed3ng th\u1eddi s\u1eed d\u1ee5ng n\u00f3 nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 \u0111\u1ec3 k\u1ebft n\u1ed1i v\u00e0 thu ph\u1ee5c kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n\n\n\n<p>Qua cu\u1ed1n s\u00e1ch n\u00e0y, b\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c c\u00e1i nh\u00ecn t\u1ed5ng quan v\u1ec1 tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac trong ng\u00e0nh b\u00e1n h\u00e0ng, ki\u1ebfn th\u1ee9c n\u1ec1n t\u1ea3ng v\u1ec1 ngh\u1ec7 thu\u1eadt b\u00e1n h\u00e0ng v\u00e0 kh\u00eda c\u1ea1nh khoa h\u1ecdc th\u1ea7n kinh trong l\u0129nh v\u1ef1c n\u00e0y, t\u1eeb \u0111\u00f3 n\u00e2ng cao kh\u1ea3 n\u0103ng ch\u1ed1t giao d\u1ecbch th\u00e0nh c\u00f4ng. \u0110\u1eb7c bi\u1ec7t, c\u00e1c nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng s\u1ebd h\u1ecdc c\u00e1ch t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng, l\u1ea5p \u0111\u1ea7y c\u00e1c l\u1ed7 h\u1ed5ng trong quy tr\u00ecnh b\u00e1n h\u00e0ng c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 h\u01a1n, hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nguy\u00ean nh\u00e2n th\u00fac \u0111\u1ea9y quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng, v\u00e0 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c c\u00e1c k\u1ef9 n\u0103ng quan tr\u1ecdng nh\u01b0 ki\u1ec3m so\u00e1t k\u1ef3 v\u1ecdng c\u1ee7a b\u1ea3n th\u00e2n v\u00e0 \u0111\u1eb7t c\u00e2u h\u1ecfi m\u1ed9t c\u00e1ch th\u00f4ng minh \u0111\u1ec3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n v\u1edbi ng\u01b0\u1eddi mua h\u00e0ng. Cu\u1ed1i c\u00f9ng, h\u1ecd s\u1ebd \u0111\u01b0\u1ee3c \u0111\u1ec1n \u0111\u00e1p x\u1ee9ng \u0111\u00e1ng v\u1ec1 m\u1eb7t t\u00e0i ch\u00ednh trong qu\u00e1 tr\u00ecnh ho\u00e0n th\u00e0nh giao d\u1ecbch.<\/p>\n\n\n\n<p>D\u01b0\u1edbi s\u1ef1 h\u01b0\u1edbng d\u1eabn c\u1ee7a Colleen Stanley, b\u1ea1n s\u1ebd tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng chuy\u00ean gia b\u00e1n h\u00e0ng h\u00e0ng \u0111\u1ea7u, ng\u01b0\u1eddi \u0111\u00e3 v\u00e0 \u0111ang ti\u1ebfn b\u1ed9 nh\u1edd \u00e1p d\u1ee5ng tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac trong c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>\u0110\u1ecdc v\u00e0 t\u1ea3i s\u00e1ch Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh &#8211; B\u00ed Quy\u1ebft K\u1ebft N\u1ed1i V\u00e0 Thu Ph\u1ee5c Kh\u00e1ch H\u00e0ng Hi\u1ec7u Qu\u1ea3 (PDF)<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/catalog\/product\/b\/_\/b_a4_trituecamxuctrongkinhdoanh.jpg\" alt=\"Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh - B\u00ed Quy\u1ebft K\u1ebft N\u1ed1i V\u00e0 Thu Ph\u1ee5c Kh\u00e1ch H\u00e0ng Hi\u1ec7u Qu\u1ea3\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/catalog\/product\/3\/d\/3d_trituecamxuctrongkinhdoanh_rs.png\" alt=\"Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh - B\u00ed Quy\u1ebft K\u1ebft N\u1ed1i V\u00e0 Thu Ph\u1ee5c Kh\u00e1ch H\u00e0ng Hi\u1ec7u Qu\u1ea3\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/catalog\/product\/d\/o\/dochthu_trituecamxuctrongkinhdoanh_01.jpg\" alt=\"Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh - B\u00ed Quy\u1ebft K\u1ebft N\u1ed1i V\u00e0 Thu Ph\u1ee5c Kh\u00e1ch H\u00e0ng Hi\u1ec7u Qu\u1ea3\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/catalog\/product\/d\/o\/dochthu_trituecamxuctrongkinhdoanh_02.jpg\" alt=\"Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh - B\u00ed Quy\u1ebft K\u1ebft N\u1ed1i V\u00e0 Thu Ph\u1ee5c Kh\u00e1ch H\u00e0ng Hi\u1ec7u Qu\u1ea3\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/catalog\/product\/d\/o\/dochthu_trituecamxuctrongkinhdoanh_03.jpg\" alt=\"Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh - B\u00ed Quy\u1ebft K\u1ebft N\u1ed1i V\u00e0 Thu Ph\u1ee5c Kh\u00e1ch H\u00e0ng Hi\u1ec7u Qu\u1ea3\"\/><\/figure>\n\n\n\n<p><strong>\u0110\u1ecdc s\u00e1ch Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh &#8211; B\u00ed Quy\u1ebft K\u1ebft N\u1ed1i V\u00e0 Thu Ph\u1ee5c Kh\u00e1ch H\u00e0ng Hi\u1ec7u Qu\u1ea3 online mi\u1ec5n ph\u00ed ho\u1eb7c t\u1ea3i v\u1ec1 d\u01b0\u1edbi d\u1ea1ng File PDF theo h\u01b0\u1edbng d\u1eabn<\/strong><\/p>\n\n\n\n<div class=\"wp-block-button has-custom-font-size has-medium-font-size\" style=\"text-align: center;\"><button class=\"wp-block-button__link has-background-color has-luminous-vivid-orange-background-color has-text-color has-background has-link-color wp-element-button\"><br>Download<br><\/button><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Audio S\u00e1ch <strong>Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh<\/strong><\/h2>\n\n\n\n<p>Nghe s\u00e1ch n\u00f3i <strong>Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh<\/strong> t\u1ea1i \u0111\u00e2y<\/p>\n\n\n\n<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/f02uJS-5GCg?si=cpMmHXur8HH-vQgd\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n\n\n\n<h2 class=\"wp-block-heading\">(Review) \u0110\u00e1nh gi\u00e1 n\u1ed9i dung v\u00e0 H\u00ecnh th\u1ee9c<\/h2>\n\n\n\n<p>\u0110\u00e1nh gi\u00e1: <strong>9\/10<\/strong><\/p>\n\n\n\n<p><strong><em>\u0110i\u1ec3m m\u1ea1nh:<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u1ed9i dung to\u00e0n di\u1ec7n v\u00e0 s\u00e2u s\u1eafc, bao g\u1ed3m t\u1ea5t c\u1ea3 c\u00e1c kh\u00eda c\u1ea1nh quan tr\u1ecdng c\u1ee7a tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac trong kinh doanh.<\/li>\n\n\n\n<li>C\u00e1c chi\u1ebfn l\u01b0\u1ee3c th\u1ef1c t\u1ebf v\u00e0 d\u1ec5 \u00e1p d\u1ee5ng \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi c\u00e1c v\u00ed d\u1ee5 t\u1eeb th\u1ebf gi\u1edbi th\u1ef1c v\u00e0 nghi\u00ean c\u1ee9u khoa h\u1ecdc.<\/li>\n\n\n\n<li>C\u00e1ch vi\u1ebft r\u00f5 r\u00e0ng, h\u1ea5p d\u1eabn v\u00e0 d\u1ec5 hi\u1ec3u.<\/li>\n\n\n\n<li>Cung c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 b\u00e0i t\u1eadp h\u1eefu \u00edch \u0111\u1ec3 ph\u00e1t tri\u1ec3n c\u00e1c k\u1ef9 n\u0103ng EQ.<\/li>\n<\/ul>\n\n\n\n<p><strong><em>\u0110i\u1ec3m y\u1ebfu:<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u1ed9t s\u1ed1 ph\u1ea7n c\u00f3 th\u1ec3 h\u01a1i d\u00e0i d\u00f2ng v\u00e0 l\u1eb7p l\u1ea1i.<\/li>\n\n\n\n<li>M\u1eb7c d\u00f9 cu\u1ed1n s\u00e1ch t\u1eadp trung v\u00e0o \u1ee9ng d\u1ee5ng EQ trong kinh doanh, nh\u01b0ng m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 c\u00f3 th\u1ec3 li\u00ean quan h\u01a1n \u0111\u1ebfn c\u00e1c t\u00ecnh hu\u1ed1ng c\u00e1 nh\u00e2n.<\/li>\n<\/ul>\n\n\n\n<p>Nh\u00ecn chung, &#8220;<strong>Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh<\/strong>&#8221; l\u00e0 m\u1ed9t ngu\u1ed3n t\u00e0i nguy\u00ean tuy\u1ec7t v\u1eddi cho b\u1ea5t k\u1ef3 ai mu\u1ed1n c\u1ea3i thi\u1ec7n EQ c\u1ee7a m\u00ecnh v\u00e0 \u00e1p d\u1ee5ng c\u00e1c nguy\u00ean t\u1eafc n\u00e0y v\u00e0o s\u1ef1 nghi\u1ec7p kinh doanh c\u1ee7a h\u1ecd. N\u1ed9i dung to\u00e0n di\u1ec7n, c\u00e1c chi\u1ebfn l\u01b0\u1ee3c thi\u1ebft th\u1ef1c v\u00e0 c\u00e1ch vi\u1ebft h\u1ea5p d\u1eabn khi\u1ebfn cu\u1ed1n s\u00e1ch n\u00e0y tr\u1edf th\u00e0nh m\u1ed9t s\u1ef1 l\u1ef1a ch\u1ecdn tuy\u1ec7t v\u1eddi cho c\u1ea3 c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o doanh nghi\u1ec7p v\u00e0 c\u00e1c chuy\u00ean gia \u0111ang t\u00ecm c\u00e1ch n\u00e2ng cao k\u1ef9 n\u0103ng giao ti\u1ebfp, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng trong kinh doanh.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>C\u1ea3m nh\u1eadn c\u00e1 nh\u00e2n<\/h2>\n\n\n\n<p><br>Sau khi \u0111\u1ecdc \u0111o\u1ea1n v\u0103n tr\u00ean, c\u1ea3m nh\u1eadn c\u1ee7a t\u00f4i l\u00e0 cu\u1ed1n s\u00e1ch &#8220;<strong>Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh<\/strong>&#8221; c\u1ee7a Colleen Stanley kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t cu\u1ed1n s\u00e1ch h\u01b0\u1edbng d\u1eabn v\u1ec1 b\u00e1n h\u00e0ng, m\u00e0 c\u00f2n l\u00e0 m\u1ed9t ngu\u1ed3n c\u1ea3m h\u1ee9ng v\u00e0 ki\u1ebfn th\u1ee9c qu\u00fd b\u00e1u cho b\u1ea5t k\u1ef3 ai \u0111ang ho\u1eb7c s\u1ebd b\u01b0\u1edbc v\u00e0o l\u0129nh v\u1ef1c n\u00e0y. T\u00f4i c\u1ea3m th\u1ea5y r\u1ea5t \u1ea5n t\u01b0\u1ee3ng v\u1edbi c\u00e1ch t\u00e1c gi\u1ea3 ti\u1ebfp c\u1eadn v\u1ea5n \u0111\u1ec1 tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac, l\u00e0m cho n\u00f3 tr\u1edf n\u00ean \u0111\u01a1n gi\u1ea3n v\u00e0 d\u1ec5 hi\u1ec3u h\u01a1n. Vi\u1ec7c k\u1ebft h\u1ee3p c\u00e1c c\u00e2u chuy\u1ec7n th\u1ef1c t\u1ebf t\u1eeb kinh nghi\u1ec7m c\u1ee7a m\u00ecnh c\u00f9ng v\u1edbi l\u1eddi khuy\u00ean v\u00e0 chi\u1ebfn l\u01b0\u1ee3c th\u1ef1c t\u1ebf, gi\u00fap cu\u1ed1n s\u00e1ch tr\u1edf n\u00ean s\u1ed1ng \u0111\u1ed9ng v\u00e0 \u1ee9ng d\u1ee5ng \u0111\u01b0\u1ee3c trong th\u1ef1c t\u1ebf.<\/p>\n\n\n\n<p>T\u00f4i c\u0169ng c\u1ea3m th\u1ea5y cu\u1ed1n s\u00e1ch n\u00e0y kh\u00f4ng ch\u1ec9 d\u00e0nh cho nh\u1eefng ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u trong ng\u00e0nh b\u00e1n h\u00e0ng, m\u00e0 c\u00f2n c\u00f3 gi\u00e1 tr\u1ecb l\u1edbn \u0111\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi \u0111\u00e3 c\u00f3 kinh nghi\u1ec7m. Vi\u1ec7c hi\u1ec3u s\u00e2u h\u01a1n v\u1ec1 tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac v\u00e0 c\u00e1ch \u00e1p d\u1ee5ng n\u00f3 trong b\u00e1n h\u00e0ng c\u00f3 th\u1ec3 t\u1ea1o ra nh\u1eefng b\u01b0\u1edbc ti\u1ebfn l\u1edbn \u0111\u1ed1i v\u1edbi s\u1ef1 nghi\u1ec7p c\u1ee7a b\u1ea5t k\u1ef3 ai.<\/p>\n\n\n\n<p>B\u00ean c\u1ea1nh \u0111\u00f3, nh\u1eefng \u0111\u00e1nh gi\u00e1 t\u1eeb c\u00e1c chuy\u00ean gia h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c b\u00e1n h\u00e0ng c\u0169ng l\u00e0 m\u1ed9t \u0111i\u1ec3m c\u1ed9ng l\u1edbn, ch\u1ee9ng minh r\u1eb1ng cu\u1ed1n s\u00e1ch n\u00e0y c\u00f3 gi\u00e1 tr\u1ecb v\u00e0 \u1ea3nh h\u01b0\u1edfng \u0111\u1ed1i v\u1edbi c\u1ed9ng \u0111\u1ed3ng b\u00e1n h\u00e0ng.<\/p>\n\n\n\n<p>T\u00f3m l\u1ea1i, t\u1eeb c\u00e1ch t\u00e1c gi\u1ea3 tr\u00ecnh b\u00e0y \u0111\u1ebfn n\u1ed9i dung c\u1ee7a cu\u1ed1n s\u00e1ch, t\u00f4i c\u1ea3m th\u1ea5y r\u1ea5t h\u00e0i l\u00f2ng v\u00e0 tin r\u1eb1ng n\u00f3 s\u1ebd mang l\u1ea1i nhi\u1ec1u gi\u00e1 tr\u1ecb v\u00e0 s\u1ef1 ph\u00e1t tri\u1ec3n cho b\u1ea5t k\u1ef3 ai quan t\u00e2m \u0111\u1ebfn l\u0129nh v\u1ef1c b\u00e1n h\u00e0ng v\u00e0 tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>B\u00e0i h\u1ecdc v\u00e0 c\u1ea3m h\u1ee9ng<\/h2>\n\n\n\n<p><strong>Nh\u1eefng c\u00e2u n\u00f3i hay trong cu\u1ed1n s\u00e1ch &#8220;Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh&#8221; c\u1ee7a Colleen Stanley:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>&#8220;Tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac l\u00e0 kh\u1ea3 n\u0103ng hi\u1ec3u v\u00e0 qu\u1ea3n l\u00fd c\u1ea3m x\u00fac c\u1ee7a ch\u00ednh m\u00ecnh v\u00e0 c\u1ee7a ng\u01b0\u1eddi kh\u00e1c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n v\u00e0 chuy\u00ean m\u00f4n.&#8221;<\/li>\n\n\n\n<li>&#8220;C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u00f3 EQ cao c\u00f3 th\u1ec3 truy\u1ec1n c\u1ea3m h\u1ee9ng, th\u00fac \u0111\u1ea9y v\u00e0 k\u1ebft n\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c \u1edf c\u1ea5p \u0111\u1ed9 s\u00e2u s\u1eafc h\u01a1n.&#8221;<\/li>\n\n\n\n<li>&#8220;Giao ti\u1ebfp hi\u1ec7u qu\u1ea3 \u0111\u00f2i h\u1ecfi kh\u1ea3 n\u0103ng hi\u1ec3u c\u1ea3m x\u00fac c\u1ee7a ch\u00ednh m\u00ecnh v\u00e0 c\u1ee7a ng\u01b0\u1eddi kh\u00e1c, c\u0169ng nh\u01b0 kh\u1ea3 n\u0103ng \u0111i\u1ec1u ch\u1ec9nh th\u00f4ng \u0111i\u1ec7p c\u1ee7a m\u00ecnh sao cho ph\u00f9 h\u1ee3p v\u1edbi \u0111\u1ed1i t\u01b0\u1ee3ng.&#8221;<\/li>\n\n\n\n<li>&#8220;Xung \u0111\u1ed9t l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi c\u1ee7a cu\u1ed9c s\u1ed1ng kinh doanh, nh\u01b0ng c\u00e1ch ch\u00fang ta qu\u1ea3n l\u00fd xung \u0111\u1ed9t c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa th\u00e0nh c\u00f4ng v\u00e0 th\u1ea5t b\u1ea1i.&#8221;<\/li>\n\n\n\n<li>&#8220;Kh\u00e1ch h\u00e0ng ng\u00e0y nay mong \u0111\u1ee3i c\u00e1c doanh nghi\u1ec7p hi\u1ec3u v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ea3m x\u00fac c\u1ee7a h\u1ecd.&#8221;<\/li>\n<\/ol>\n\n\n\n<p><strong>B\u00e0i h\u1ecdc r\u00fat ra t\u1eeb cu\u1ed1n s\u00e1ch:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng thi\u1ebft y\u1ebfu cho th\u00e0nh c\u00f4ng trong kinh doanh.<\/li>\n\n\n\n<li>C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u00f3 EQ cao c\u00f3 th\u1ec3 truy\u1ec1n c\u1ea3m h\u1ee9ng, th\u00fac \u0111\u1ea9y v\u00e0 k\u1ebft n\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c \u1edf c\u1ea5p \u0111\u1ed9 s\u00e2u s\u1eafc h\u01a1n.<\/li>\n\n\n\n<li>Giao ti\u1ebfp hi\u1ec7u qu\u1ea3 \u0111\u00f2i h\u1ecfi kh\u1ea3 n\u0103ng hi\u1ec3u c\u1ea3m x\u00fac c\u1ee7a ch\u00ednh m\u00ecnh v\u00e0 c\u1ee7a ng\u01b0\u1eddi kh\u00e1c.<\/li>\n\n\n\n<li>Xung \u0111\u1ed9t c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 th\u00f4ng qua tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac.<\/li>\n\n\n\n<li>C\u00e1c doanh nghi\u1ec7p c\u1ea7n ch\u00fa \u00fd \u0111\u1ebfn nhu c\u1ea7u c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u00e0 th\u00e0nh c\u00f4ng.<\/li>\n<\/ol>\n\n\n\n<p>Ngo\u00e0i ra, cu\u1ed1n s\u00e1ch c\u00f2n nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c ph\u00e1t tri\u1ec3n c\u00e1c k\u1ef9 n\u0103ng EQ c\u1ee5 th\u1ec3, ch\u1eb3ng h\u1ea1n nh\u01b0 t\u1ef1 nh\u1eadn th\u1ee9c, qu\u1ea3n l\u00fd b\u1ea3n th\u00e2n, nh\u1eadn th\u1ee9c x\u00e3 h\u1ed9i v\u00e0 qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7. Stanley cung c\u1ea5p c\u00e1c chi\u1ebfn l\u01b0\u1ee3c th\u1ef1c t\u1ebf \u0111\u1ec3 ph\u00e1t tri\u1ec3n c\u00e1c k\u1ef9 n\u0103ng n\u00e0y, ch\u1eb3ng h\u1ea1n nh\u01b0:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>T\u1ef1 nh\u1eadn th\u1ee9c: Theo d\u00f5i c\u1ea3m x\u00fac c\u1ee7a ch\u00ednh m\u00ecnh, x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m m\u1ea1nh v\u00e0 \u0111i\u1ec3m y\u1ebfu v\u1ec1 m\u1eb7t c\u1ea3m x\u00fac v\u00e0 s\u1eed d\u1ee5ng nh\u1eadt k\u00fd c\u1ea3m x\u00fac.<\/li>\n\n\n\n<li>Qu\u1ea3n l\u00fd b\u1ea3n th\u00e2n: S\u1eed d\u1ee5ng c\u00e1c k\u1ef9 thu\u1eadt th\u01b0 gi\u00e3n, thi\u1ebft l\u1eadp ranh gi\u1edbi v\u00e0 t\u00ecm ki\u1ebfm s\u1ef1 h\u1ed7 tr\u1ee3 khi c\u1ea7n thi\u1ebft.<\/li>\n\n\n\n<li>Nh\u1eadn th\u1ee9c x\u00e3 h\u1ed9i: Quan s\u00e1t ng\u00f4n ng\u1eef c\u01a1 th\u1ec3, l\u1eafng nghe t\u00edch c\u1ef1c v\u00e0 \u0111\u1ed3ng c\u1ea3m v\u1edbi c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi kh\u00e1c.<\/li>\n\n\n\n<li>Qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7: X\u00e2y d\u1ef1ng l\u00f2ng tin, gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 v\u00e0 duy tr\u00ec c\u00e1c m\u1ed1i quan h\u1ec7 t\u00edch c\u1ef1c.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Gi\u1edbi thi\u1ec7u s\u00e1ch Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh &#8211; B\u00ed Quy\u1ebft K\u1ebft N\u1ed1i V\u00e0 Thu Ph\u1ee5c Kh\u00e1ch H\u00e0ng Hi\u1ec7u Qu\u1ea3 Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh: B\u00ed Quy\u1ebft K\u1ebft N\u1ed1i V\u00e0 Thu Ph\u1ee5c Kh\u00e1ch H\u00e0ng Hi\u1ec7u Qu\u1ea3 c\u1ee7a Colleen Stanley l\u00e0 m\u1ed9t h\u01b0\u1edbng d\u1eabn th\u1ef1c t\u1ebf v\u1ec1 c\u00e1ch \u00e1p d\u1ee5ng tr\u00ed tu\u1ec7&#8230;<\/p>\n","protected":false},"author":4,"featured_media":4143,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[333,469],"tags":[],"class_list":["post-4144","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kinh-te","category-marketing-ban-hang"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tr\u00ed Tu\u1ec7 C\u1ea3m X\u00fac Trong Kinh Doanh - B\u00ed Quy\u1ebft K\u1ebft N\u1ed1i V\u00e0 Thu Ph\u1ee5c Kh\u00e1ch H\u00e0ng Hi\u1ec7u Qu\u1ea3 - \u0110\u1ecdc online &amp; 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