{"id":4136,"date":"2024-04-04T08:34:07","date_gmt":"2024-04-04T08:34:07","guid":{"rendered":"https:\/\/cunghocvui.com\/book\/?p=4136"},"modified":"2024-04-04T08:34:42","modified_gmt":"2024-04-04T08:34:42","slug":"100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang","status":"publish","type":"post","link":"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/","title":{"rendered":"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><br>Gi\u1edbi thi\u1ec7u s\u00e1ch 100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng<\/h2>\n\n\n\n<p><strong><strong>100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng<\/strong><\/strong> c\u1ee7a Martin Newman v\u00e0 Malcolm McDonald l\u00e0 m\u1ed9t h\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 c\u00e1ch t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi. Cu\u1ed1n s\u00e1ch \u0111\u01b0a ra 100 ph\u01b0\u01a1ng ph\u00e1p \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh gi\u00fap c\u00e1c doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, l\u00f2ng trung th\u00e0nh v\u00e0 doanh thu.<\/p>\n\n\n\n<p>Nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp theo t\u00e1m l\u0129nh v\u1ef1c ch\u00ednh: d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, ti\u1ebfp th\u1ecb, b\u00e1n h\u00e0ng, ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m, v\u1eadn h\u00e0nh, c\u00f4ng ngh\u1ec7, v\u0103n h\u00f3a c\u00f4ng ty v\u00e0 \u0111o l\u01b0\u1eddng. M\u1ed7i ph\u01b0\u01a1ng ph\u00e1p \u0111\u1ec1u \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 chi ti\u1ebft, c\u00f9ng v\u1edbi c\u00e1c v\u00ed d\u1ee5 v\u1ec1 c\u00e1ch c\u00e1c doanh nghi\u1ec7p \u0111\u00e3 s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng.<\/p>\n\n\n\n<p>Cu\u1ed1n s\u00e1ch n\u00e0y l\u00e0 m\u1ed9t ngu\u1ed3n t\u00e0i nguy\u00ean v\u00f4 gi\u00e1 cho c\u00e1c chuy\u00ean gia v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd doanh nghi\u1ec7p v\u00e0 b\u1ea5t k\u1ef3 ai mu\u1ed1n c\u1ea3i thi\u1ec7n c\u00e1ch doanh nghi\u1ec7p c\u1ee7a h\u1ecd t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. V\u1edbi s\u1ef1 t\u1eadp trung v\u00e0o c\u00e1c ph\u01b0\u01a1ng ph\u00e1p th\u1ef1c t\u1ebf v\u00e0 c\u00f3 th\u1ec3 h\u00e0nh \u0111\u1ed9ng, cu\u1ed1n s\u00e1ch n\u00e0y s\u1ebd gi\u00fap c\u00e1c doanh nghi\u1ec7p t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t tr\u1ed9i, th\u00fac \u0111\u1ea9y t\u0103ng tr\u01b0\u1edfng v\u00e0 th\u00e0nh c\u00f4ng.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>V\u1ec1 t\u00e1c gi\u1ea3 Martin Newman, Malcolm Mc Donald<\/h2>\n\n\n\n<p><strong>Martin Newman<\/strong> l\u00e0 m\u1ed9t chuy\u00ean gia v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng (CX) \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn tr\u00ean to\u00e0n c\u1ea7u, di\u1ec5n gi\u1ea3 ch\u00ednh v\u00e0 t\u00e1c gi\u1ea3 b\u00e1n ch\u1ea1y nh\u1ea5t. \u00d4ng l\u00e0 ng\u01b0\u1eddi s\u00e1ng l\u1eadp v\u00e0 gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh c\u1ee7a Customer Experience Institute v\u00e0 \u0111\u00e3 t\u01b0 v\u1ea5n cho m\u1ed9t s\u1ed1 c\u00f4ng ty l\u1edbn nh\u1ea5t th\u1ebf gi\u1edbi v\u1ec1 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c CX.<\/p>\n\n\n\n<p><strong>Malcolm McDonald<\/strong> l\u00e0 m\u1ed9t trong nh\u1eefng chuy\u00ean gia h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi v\u1ec1 ti\u1ebfp th\u1ecb chi\u1ebfn l\u01b0\u1ee3c, ph\u00e2n kh\u00fac th\u1ecb tr\u01b0\u1eddng, b\u00e1n h\u00e0ng v\u00e0 qu\u1ea3n l\u00fd t\u00e0i kho\u1ea3n chi\u1ebfn l\u01b0\u1ee3c\/ch\u00ednh. \u00d4ng l\u00e0 m\u1ed9t di\u1ec5n gi\u1ea3 ch\u00ednh \u0111\u01b0\u1ee3c s\u0103n \u0111\u00f3n v\u00e0 \u0111\u1ed3ng t\u00e1c gi\u1ea3 c\u1ee7a m\u1ed9t s\u1ed1 cu\u1ed1n s\u00e1ch v\u1ec1 CX, bao g\u1ed3m c\u1ea3 cu\u1ed1n s\u00e1ch b\u00e1n ch\u1ea1y nh\u1ea5t &#8220;<strong>100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng<\/strong>&#8220;.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Th\u00f4ng tin s\u00e1ch 100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th><strong>Th\u00f4ng tin<\/strong><\/th><th><strong>Chi ti\u1ebft<\/strong><\/th><\/tr><\/thead><tbody><tr><td><strong>T\u00ean s\u00e1ch<\/strong><\/td><td>100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng<\/td><\/tr><tr><td><strong>T\u00e1c gi\u1ea3<\/strong><\/td><td>Martin Newman v\u00e0 Malcolm McDonald<\/td><\/tr><tr><td><strong>Th\u1ec3 lo\u1ea1i<\/strong><\/td><td>Qu\u1ea3n tr\u1ecb kinh doanh, Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/td><\/tr><tr><td><strong>S\u1ed1 trang<\/strong><\/td><td>423<\/td><\/tr><tr><td><strong>N\u0103m xu\u1ea5t b\u1ea3n<\/strong><\/td><td>2013<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><br>T\u00f3m t\u1eaft n\u1ed9i dung 100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng<\/h2>\n\n\n\n<p><strong><strong>100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng<\/strong><\/strong> c\u1ee7a Martin Newman v\u00e0 Malcolm McDonald l\u00e0 m\u1ed9t t\u00e0i li\u1ec7u b\u1ed5 \u00edch cho nh\u1eefng CEO v\u00e0 nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n l\u00fd mu\u1ed1n thay \u0111\u1ed5i v\u00e0 c\u1ea3i thi\u1ec7n v\u0103n h\u00f3a d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh. Cu\u1ed1n s\u00e1ch \u0111\u01b0a ra 100 ph\u01b0\u01a1ng ph\u00e1p \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh gi\u00fap c\u00e1c doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, l\u00f2ng trung th\u00e0nh v\u00e0 doanh thu.<\/p>\n\n\n\n<p>Nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp theo t\u00e1m l\u0129nh v\u1ef1c ch\u00ednh: d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, ti\u1ebfp th\u1ecb, b\u00e1n h\u00e0ng, ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m, v\u1eadn h\u00e0nh, c\u00f4ng ngh\u1ec7, v\u0103n h\u00f3a c\u00f4ng ty v\u00e0 \u0111o l\u01b0\u1eddng. M\u1ed7i ph\u01b0\u01a1ng ph\u00e1p \u0111\u1ec1u \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 chi ti\u1ebft, c\u00f9ng v\u1edbi c\u00e1c v\u00ed d\u1ee5 v\u1ec1 c\u00e1ch c\u00e1c doanh nghi\u1ec7p \u0111\u00e3 s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng.<\/p>\n\n\n\n<p>\u0110i\u1ec3m m\u1ea1nh ch\u00ednh c\u1ee7a cu\u1ed1n s\u00e1ch n\u00e0y l\u00e0 t\u00ednh thi\u1ebft th\u1ef1c c\u1ee7a n\u00f3. C\u00e1c ph\u01b0\u01a1ng ph\u00e1p \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y r\u00f5 r\u00e0ng v\u00e0 d\u1ec5 hi\u1ec3u, v\u1edbi c\u00e1c v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 v\u1ec1 c\u00e1ch tri\u1ec3n khai ch\u00fang. \u0110i\u1ec1u n\u00e0y gi\u00fap c\u00e1c doanh nghi\u1ec7p d\u1ec5 d\u00e0ng \u00e1p d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p n\u00e0y v\u00e0o ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ri\u00eang m\u00ecnh.<\/p>\n\n\n\n<p>M\u1ed9t \u0111i\u1ec3m m\u1ea1nh kh\u00e1c c\u1ee7a cu\u1ed1n s\u00e1ch l\u00e0 ph\u1ea1m vi r\u1ed9ng l\u1edbn c\u1ee7a c\u00e1c ch\u1ee7 \u0111\u1ec1 \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp. T\u1eeb d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ebfn ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m \u0111\u1ebfn c\u00f4ng ngh\u1ec7, cu\u1ed1n s\u00e1ch n\u00e0y bao g\u1ed3m m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y gi\u00fap c\u00e1c doanh nghi\u1ec7p c\u00f3 \u0111\u01b0\u1ee3c c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 c\u00e1ch c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac.<\/p>\n\n\n\n<p>Tuy nhi\u00ean, m\u1ed9t s\u1ed1 ng\u01b0\u1eddi c\u00f3 th\u1ec3 th\u1ea5y cu\u1ed1n s\u00e1ch n\u00e0y h\u01a1i d\u00e0i d\u00f2ng v\u00e0 chi ti\u1ebft. V\u1edbi 100 ph\u01b0\u01a1ng ph\u00e1p \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp, c\u00f3 th\u1ec3 kh\u00f3 \u0111\u1ec3 ti\u1ebfp thu t\u1ea5t c\u1ea3 th\u00f4ng tin trong m\u1ed9t l\u1ea7n \u0111\u1ecdc. Ngo\u00e0i ra, m\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ph\u00e1p c\u00f3 th\u1ec3 kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi m\u1ecdi doanh nghi\u1ec7p, v\u00ec v\u1eady \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i ch\u1ecdn l\u1ecdc v\u00e0 ch\u1ecdn nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a doanh nghi\u1ec7p.<\/p>\n\n\n\n<p>V\u1edbi s\u1ef1 t\u1eadp trung v\u00e0o c\u00e1c ph\u01b0\u01a1ng ph\u00e1p th\u1ef1c t\u1ebf v\u00e0 c\u00f3 th\u1ec3 h\u00e0nh \u0111\u1ed9ng, cu\u1ed1n s\u00e1ch n\u00e0y s\u1ebd gi\u00fap c\u00e1c doanh nghi\u1ec7p t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t tr\u1ed9i, th\u00fac \u0111\u1ea9y t\u0103ng tr\u01b0\u1edfng v\u00e0 th\u00e0nh c\u00f4ng.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>\u0110\u1ecdc v\u00e0 t\u1ea3i s\u00e1ch 100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng (PDF)<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/100_phuong_phap_thuc_tien_de_cai_thien_trai_nghiem_khach_hang\/2020_09_19_11_17_53_1-390x510.JPG\" alt=\"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/100_phuong_phap_thuc_tien_de_cai_thien_trai_nghiem_khach_hang\/2020_09_10_09_54_03_2-390x510.JPG\" alt=\"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/100_phuong_phap_thuc_tien_de_cai_thien_trai_nghiem_khach_hang\/2020_09_19_11_17_53_2-390x510.JPG\" alt=\"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/100_phuong_phap_thuc_tien_de_cai_thien_trai_nghiem_khach_hang\/2020_09_10_09_54_03_3-390x510.JPG\" alt=\"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/flashmagazine\/images\/page_images\/100_phuong_phap_thuc_tien_de_cai_thien_trai_nghiem_khach_hang\/2020_09_19_11_17_53_3-390x510.JPG\" alt=\"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng\"\/><\/figure>\n\n\n\n<p><strong>\u0110\u1ecdc s\u00e1ch 100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng online mi\u1ec5n ph\u00ed ho\u1eb7c t\u1ea3i v\u1ec1 d\u01b0\u1edbi d\u1ea1ng File PDF theo h\u01b0\u1edbng d\u1eabn<\/strong><\/p>\n\n\n\n<div class=\"wp-block-button has-custom-font-size has-medium-font-size\" style=\"text-align: center;\"><button class=\"wp-block-button__link has-background-color has-luminous-vivid-orange-background-color has-text-color has-background has-link-color wp-element-button\"><br>Download<br><\/button><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><br>(Review) \u0110\u00e1nh gi\u00e1 n\u1ed9i dung v\u00e0 H\u00ecnh th\u1ee9c<\/h2>\n\n\n\n<p>T\u00f4i \u0111\u00e1nh gi\u00e1 cu\u1ed1n s\u00e1ch <strong><strong>100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng<\/strong><\/strong> <strong>8\/10<\/strong> .<\/p>\n\n\n\n<p><strong><em>\u0110i\u1ec3m m\u1ea1nh:<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Thi\u1ebft th\u1ef1c v\u00e0 d\u1ec5 hi\u1ec3u<\/li>\n\n\n\n<li>Bao g\u1ed3m m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/li>\n\n\n\n<li>Cung c\u1ea5p c\u00e1c v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 v\u1ec1 c\u00e1ch tri\u1ec3n khai c\u00e1c ph\u01b0\u01a1ng ph\u00e1p<\/li>\n<\/ul>\n\n\n\n<p><strong><em>\u0110i\u1ec3m y\u1ebfu:<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>C\u00f3 th\u1ec3 h\u01a1i d\u00e0i d\u00f2ng v\u00e0 chi ti\u1ebft \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 ng\u01b0\u1eddi<\/li>\n\n\n\n<li>M\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ph\u00e1p c\u00f3 th\u1ec3 kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi m\u1ecdi doanh nghi\u1ec7p<\/li>\n<\/ul>\n\n\n\n<p>Nh\u00ecn chung, \u0111\u00e2y l\u00e0 m\u1ed9t ngu\u1ed3n t\u00e0i nguy\u00ean tuy\u1ec7t v\u1eddi cho c\u00e1c chuy\u00ean gia v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd doanh nghi\u1ec7p mu\u1ed1n c\u1ea3i thi\u1ec7n c\u00e1ch doanh nghi\u1ec7p c\u1ee7a h\u1ecd t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. C\u00e1c ph\u01b0\u01a1ng ph\u00e1p \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y r\u00f5 r\u00e0ng v\u00e0 d\u1ec5 hi\u1ec3u, v\u1edbi c\u00e1c v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 v\u1ec1 c\u00e1ch tri\u1ec3n khai ch\u00fang. Tuy nhi\u00ean, m\u1ed9t s\u1ed1 ng\u01b0\u1eddi c\u00f3 th\u1ec3 th\u1ea5y cu\u1ed1n s\u00e1ch h\u01a1i d\u00e0i d\u00f2ng v\u00e0 chi ti\u1ebft, v\u00e0 m\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ph\u00e1p c\u00f3 th\u1ec3 kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi m\u1ecdi doanh nghi\u1ec7p.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>C\u1ea3m nh\u1eadn c\u00e1 nh\u00e2n<\/h2>\n\n\n\n<p><br>Cu\u1ed1n s\u00e1ch n\u00e0y mang \u0111\u1ebfn cho t\u00f4i m\u1ed9t tr\u1ea3i nghi\u1ec7m \u0111\u1ecdc \u0111\u1ea7y h\u1ee9ng th\u00fa v\u00e0 \u00fd ngh\u0129a. \u0110\u1ea7u ti\u00ean, n\u00f3 r\u1ea5t ng\u1eafn g\u1ecdn v\u00e0 th\u1ef1c t\u1ebf, kh\u00f4ng l\u00e0m m\u1ea5t qu\u00e1 nhi\u1ec1u th\u1eddi gian nh\u01b0ng v\u1eabn cung c\u1ea5p \u0111\u01b0\u1ee3c nhi\u1ec1u th\u00f4ng tin qu\u00fd b\u00e1u v\u1ec1 c\u00e1ch c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p>T\u00f4i th\u1ea5y cu\u1ed1n s\u00e1ch n\u00e0y r\u1ea5t s\u00e2u s\u1eafc khi n\u00f3i v\u1ec1 h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 c\u00e1ch m\u00e0 ch\u00fang ta c\u00f3 th\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 h\u1ecd \u0111\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t. \u0110\u1ed3ng th\u1eddi, vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c nguy\u00ean t\u1eafc v\u00e0 ph\u01b0\u01a1ng ph\u00e1p \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t trong s\u00e1ch \u0111\u1ed1i v\u1edbi t\u1ed5 ch\u1ee9c c\u1ee7a m\u00ecnh th\u1ef1c s\u1ef1 l\u00e0 m\u1ed9t th\u00e1ch th\u1ee9c \u0111\u00e1ng gi\u00e1 \u0111\u1ec3 th\u00fac \u0111\u1ea9y s\u1ef1 thay \u0111\u1ed5i v\u00e0 ph\u00e1t tri\u1ec3n.<\/p>\n\n\n\n<p>\u0110i\u1ec1u t\u00f4i th\u00edch nh\u1ea5t l\u00e0 s\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa l\u00fd thuy\u1ebft v\u00e0 th\u1ef1c ti\u1ec5n trong s\u00e1ch. Vi\u1ec7c \u0111\u01b0\u1ee3c h\u01b0\u1edbng d\u1eabn b\u1eb1ng c\u00e1c v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 v\u00e0 c\u00e1c tr\u01b0\u1eddng h\u1ee3p nghi\u00ean c\u1ee9u th\u1ef1c t\u1ebf gi\u00fap t\u00f4i hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1ch \u00e1p d\u1ee5ng nh\u1eefng nguy\u00ean t\u1eafc n\u00e0y v\u00e0o c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n<p>T\u00f3m l\u1ea1i, \u0111\u00e2y l\u00e0 m\u1ed9t cu\u1ed1n s\u00e1ch kh\u00f4ng ch\u1ec9 mang t\u00ednh ch\u1ea5t h\u1ecdc thu\u1eadt m\u00e0 c\u00f2n r\u1ea5t h\u1eefu \u00edch v\u00e0 th\u00fa v\u1ecb \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 ai quan t\u00e2m \u0111\u1ebfn vi\u1ec7c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 ph\u00e1t tri\u1ec3n trong l\u0129nh v\u1ef1c kinh doanh.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Nh\u1eefng c\u00e2u n\u00f3i hay v\u00e0 B\u00e0i h\u1ecdc<\/h2>\n\n\n\n<p><strong>B\u00e0i h\u1ecdc r\u00fat ra:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>S\u1ef1 Quan Tr\u1ecdng c\u1ee7a Hi\u1ec3u Bi\u1ebft Kh\u00e1ch H\u00e0ng<\/strong>: \u0110\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng, vi\u1ec7c hi\u1ec3u r\u00f5 h\u00e0nh vi, nhu c\u1ea7u v\u00e0 mong \u0111\u1ee3i c\u1ee7a h\u1ecd l\u00e0 r\u1ea5t quan tr\u1ecdng. Ch\u1ec9 khi ch\u00fang ta hi\u1ec3u \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng, ch\u00fang ta m\u1edbi c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u00e1c y\u00eau c\u1ea7u v\u00e0 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho h\u1ecd.<\/li>\n\n\n\n<li><strong>Th\u00e1ch Th\u1ee9c c\u1ee7a Thay \u0110\u1ed5i V\u0103n H\u00f3a T\u1ed5 Ch\u1ee9c<\/strong>: Vi\u1ec7c thay \u0111\u1ed5i v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c kh\u00f4ng ph\u1ea3i l\u00e0 \u0111i\u1ec1u d\u1ec5 d\u00e0ng. \u0110\u00f2i h\u1ecfi s\u1ef1 cam k\u1ebft t\u1eeb t\u1ea5t c\u1ea3 c\u00e1c c\u1ea5p \u0111\u1ed9 v\u00e0 ph\u1ea3i c\u00f3 m\u1ed9t k\u1ebf ho\u1ea1ch c\u1ee5 th\u1ec3 v\u00e0 chi\u1ebfn l\u01b0\u1ee3c r\u00f5 r\u00e0ng \u0111\u1ec3 th\u00fac \u0111\u1ea9y s\u1ef1 thay \u0111\u1ed5i n\u00e0y.<\/li>\n\n\n\n<li><strong>K\u1ebft H\u1ee3p L\u00fd Thuy\u1ebft v\u1edbi Th\u1ef1c Ti\u1ec5n<\/strong>: Vi\u1ec7c \u00e1p d\u1ee5ng l\u00fd thuy\u1ebft v\u00e0o th\u1ef1c ti\u1ec5n l\u00e0 r\u1ea5t quan tr\u1ecdng. Cu\u1ed1n s\u00e1ch kh\u00f4ng ch\u1ec9 cung c\u1ea5p c\u00e1c nguy\u00ean t\u1eafc m\u00e0 c\u00f2n \u0111i k\u00e8m v\u1edbi c\u00e1c v\u00ed d\u1ee5 v\u00e0 tr\u01b0\u1eddng h\u1ee3p nghi\u00ean c\u1ee9u th\u1ef1c t\u1ebf, gi\u00fap ng\u01b0\u1eddi \u0111\u1ecdc hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1ch \u00e1p d\u1ee5ng nh\u1eefng nguy\u00ean t\u1eafc \u0111\u00f3 v\u00e0o c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y.<\/li>\n\n\n\n<li><strong>S\u1ef1 Di \u0110\u1ed9ng v\u00e0 \u0110\u1ed5i M\u1edbi Li\u00ean T\u1ee5c<\/strong>: Trong m\u1ed9t th\u1ebf gi\u1edbi \u0111\u1ea7y s\u1ef1 di \u0111\u1ed9ng v\u00e0 thay \u0111\u1ed5i nhanh ch\u00f3ng nh\u01b0 hi\u1ec7n nay, vi\u1ec7c li\u00ean t\u1ee5c \u0111\u1ed5i m\u1edbi v\u00e0 th\u00edch nghi l\u00e0 r\u1ea5t quan tr\u1ecdng. Cu\u1ed1n s\u00e1ch n\u00e0y nh\u1ea5n m\u1ea1nh s\u1ef1 c\u1ea7n thi\u1ebft c\u1ee7a vi\u1ec7c kh\u00f4ng ng\u1eebng h\u1ecdc h\u1ecfi v\u00e0 c\u1ea3i thi\u1ec7n \u0111\u1ec3 t\u1ed3n t\u1ea1i v\u00e0 ph\u00e1t tri\u1ec3n trong m\u00f4i tr\u01b0\u1eddng kinh doanh ng\u00e0y nay.<\/li>\n<\/ol>\n\n\n\n<p>T\u1ed5ng c\u1ed9ng, cu\u1ed1n s\u00e1ch n\u00e0y cung c\u1ea5p nh\u1eefng b\u00e0i h\u1ecdc qu\u00fd gi\u00e1 kh\u00f4ng ch\u1ec9 v\u1ec1 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n v\u1ec1 s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 th\u00edch nghi trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng kinh doanh \u0111\u1ea7y c\u1ea1nh tranh v\u00e0 thay \u0111\u1ed5i.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gi\u1edbi thi\u1ec7u s\u00e1ch 100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng 100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng c\u1ee7a Martin Newman v\u00e0 Malcolm McDonald l\u00e0 m\u1ed9t h\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 c\u00e1ch t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi. Cu\u1ed1n s\u00e1ch \u0111\u01b0a ra 100 ph\u01b0\u01a1ng&#8230;<\/p>\n","protected":false},"author":4,"featured_media":4135,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[333,469],"tags":[],"class_list":["post-4136","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kinh-te","category-marketing-ban-hang"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng - \u0110\u1ecdc online &amp; Pdf<\/title>\n<meta name=\"description\" content=\"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng l\u00e0 m\u1ed9t h\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 c\u00e1ch t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng - \u0110\u1ecdc online &amp; Pdf\" \/>\n<meta property=\"og:description\" content=\"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng l\u00e0 m\u1ed9t h\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 c\u00e1ch t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/\" \/>\n<meta property=\"og:site_name\" content=\"\u0110\u1ecdc online &amp; Reviews\" \/>\n<meta property=\"article:published_time\" content=\"2024-04-04T08:34:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-04T08:34:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/img.cunghocvui.com\/book\/wp-content\/uploads\/2024\/04\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang1712034056.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"V\u0169 V\u0103n Ngh\u0129a\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi\" \/>\n\t<meta name=\"twitter:data1\" content=\"V\u0169 V\u0103n Ngh\u0129a\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 ph\u00fat\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/\"},\"author\":{\"name\":\"V\u0169 V\u0103n Ngh\u0129a\",\"@id\":\"https:\/\/cunghocvui.com\/book\/#\/schema\/person\/b1b51fb7985439e6f7f6fcfcf114680a\"},\"headline\":\"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng\",\"datePublished\":\"2024-04-04T08:34:07+00:00\",\"dateModified\":\"2024-04-04T08:34:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/\"},\"wordCount\":2525,\"publisher\":{\"@id\":\"https:\/\/cunghocvui.com\/book\/#organization\"},\"image\":{\"@id\":\"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/img.cunghocvui.com\/book\/wp-content\/uploads\/2024\/04\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang1712034056.jpg\",\"articleSection\":[\"Kinh T\u1ebf\",\"Marketing - B\u00e1n H\u00e0ng\"],\"inLanguage\":\"vi\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/\",\"url\":\"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/\",\"name\":\"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng - \u0110\u1ecdc online & Pdf\",\"isPartOf\":{\"@id\":\"https:\/\/cunghocvui.com\/book\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/img.cunghocvui.com\/book\/wp-content\/uploads\/2024\/04\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang1712034056.jpg\",\"datePublished\":\"2024-04-04T08:34:07+00:00\",\"dateModified\":\"2024-04-04T08:34:42+00:00\",\"description\":\"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng l\u00e0 m\u1ed9t h\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 c\u00e1ch t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi.\",\"breadcrumb\":{\"@id\":\"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/#breadcrumb\"},\"inLanguage\":\"vi\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"vi\",\"@id\":\"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/#primaryimage\",\"url\":\"https:\/\/img.cunghocvui.com\/book\/wp-content\/uploads\/2024\/04\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang1712034056.jpg\",\"contentUrl\":\"https:\/\/img.cunghocvui.com\/book\/wp-content\/uploads\/2024\/04\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang1712034056.jpg\",\"width\":600,\"height\":600},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Trang ch\u1ee7\",\"item\":\"https:\/\/cunghocvui.com\/book\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Kinh T\u1ebf\",\"item\":\"https:\/\/cunghocvui.com\/book\/kinh-te\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/cunghocvui.com\/book\/#website\",\"url\":\"https:\/\/cunghocvui.com\/book\/\",\"name\":\"\u0110\u1ecdc online & Reviews\",\"description\":\"Cunghocvui\",\"publisher\":{\"@id\":\"https:\/\/cunghocvui.com\/book\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/cunghocvui.com\/book\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"vi\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/cunghocvui.com\/book\/#organization\",\"name\":\"\u0110\u1ecdc online & Reviews\",\"url\":\"https:\/\/cunghocvui.com\/book\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"vi\",\"@id\":\"https:\/\/cunghocvui.com\/book\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/img.cunghocvui.com\/book\/wp-content\/uploads\/2024\/02\/cunghocvui.png\",\"contentUrl\":\"https:\/\/img.cunghocvui.com\/book\/wp-content\/uploads\/2024\/02\/cunghocvui.png\",\"width\":335,\"height\":110,\"caption\":\"\u0110\u1ecdc online & Reviews\"},\"image\":{\"@id\":\"https:\/\/cunghocvui.com\/book\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/cunghocvui.com\/book\/#\/schema\/person\/b1b51fb7985439e6f7f6fcfcf114680a\",\"name\":\"V\u0169 V\u0103n Ngh\u0129a\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"vi\",\"@id\":\"https:\/\/cunghocvui.com\/book\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/d9fe0e895add90028fc46c12628cf37ecd7bd62ace5a412516cc6f55972ed8bc?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/d9fe0e895add90028fc46c12628cf37ecd7bd62ace5a412516cc6f55972ed8bc?s=96&d=mm&r=g\",\"caption\":\"V\u0169 V\u0103n Ngh\u0129a\"},\"url\":\"https:\/\/cunghocvui.com\/book\/author\/nghianv\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng - \u0110\u1ecdc online & Pdf","description":"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng l\u00e0 m\u1ed9t h\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 c\u00e1ch t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/","og_locale":"vi_VN","og_type":"article","og_title":"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng - \u0110\u1ecdc online & Pdf","og_description":"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng l\u00e0 m\u1ed9t h\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 c\u00e1ch t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi.","og_url":"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/","og_site_name":"\u0110\u1ecdc online &amp; Reviews","article_published_time":"2024-04-04T08:34:07+00:00","article_modified_time":"2024-04-04T08:34:42+00:00","og_image":[{"width":600,"height":600,"url":"https:\/\/img.cunghocvui.com\/book\/wp-content\/uploads\/2024\/04\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang1712034056.jpg","type":"image\/jpeg"}],"author":"V\u0169 V\u0103n Ngh\u0129a","twitter_card":"summary_large_image","twitter_misc":{"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi":"V\u0169 V\u0103n Ngh\u0129a","\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc":"10 ph\u00fat"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/#article","isPartOf":{"@id":"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/"},"author":{"name":"V\u0169 V\u0103n Ngh\u0129a","@id":"https:\/\/cunghocvui.com\/book\/#\/schema\/person\/b1b51fb7985439e6f7f6fcfcf114680a"},"headline":"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng","datePublished":"2024-04-04T08:34:07+00:00","dateModified":"2024-04-04T08:34:42+00:00","mainEntityOfPage":{"@id":"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/"},"wordCount":2525,"publisher":{"@id":"https:\/\/cunghocvui.com\/book\/#organization"},"image":{"@id":"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/#primaryimage"},"thumbnailUrl":"https:\/\/img.cunghocvui.com\/book\/wp-content\/uploads\/2024\/04\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang1712034056.jpg","articleSection":["Kinh T\u1ebf","Marketing - B\u00e1n H\u00e0ng"],"inLanguage":"vi"},{"@type":"WebPage","@id":"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/","url":"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/","name":"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng - \u0110\u1ecdc online & Pdf","isPartOf":{"@id":"https:\/\/cunghocvui.com\/book\/#website"},"primaryImageOfPage":{"@id":"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/#primaryimage"},"image":{"@id":"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/#primaryimage"},"thumbnailUrl":"https:\/\/img.cunghocvui.com\/book\/wp-content\/uploads\/2024\/04\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang1712034056.jpg","datePublished":"2024-04-04T08:34:07+00:00","dateModified":"2024-04-04T08:34:42+00:00","description":"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng l\u00e0 m\u1ed9t h\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 c\u00e1ch t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi.","breadcrumb":{"@id":"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/#breadcrumb"},"inLanguage":"vi","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/"]}]},{"@type":"ImageObject","inLanguage":"vi","@id":"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/#primaryimage","url":"https:\/\/img.cunghocvui.com\/book\/wp-content\/uploads\/2024\/04\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang1712034056.jpg","contentUrl":"https:\/\/img.cunghocvui.com\/book\/wp-content\/uploads\/2024\/04\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang1712034056.jpg","width":600,"height":600},{"@type":"BreadcrumbList","@id":"https:\/\/cunghocvui.com\/book\/100-phuong-phap-thuc-tien-de-cai-thien-trai-nghiem-khach-hang\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Trang ch\u1ee7","item":"https:\/\/cunghocvui.com\/book\/"},{"@type":"ListItem","position":2,"name":"Kinh T\u1ebf","item":"https:\/\/cunghocvui.com\/book\/kinh-te\/"},{"@type":"ListItem","position":3,"name":"100 Ph\u01b0\u01a1ng Ph\u00e1p Th\u1ef1c Ti\u1ec5n \u0110\u1ec3 C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng"}]},{"@type":"WebSite","@id":"https:\/\/cunghocvui.com\/book\/#website","url":"https:\/\/cunghocvui.com\/book\/","name":"\u0110\u1ecdc online & Reviews","description":"Cunghocvui","publisher":{"@id":"https:\/\/cunghocvui.com\/book\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cunghocvui.com\/book\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"vi"},{"@type":"Organization","@id":"https:\/\/cunghocvui.com\/book\/#organization","name":"\u0110\u1ecdc online & Reviews","url":"https:\/\/cunghocvui.com\/book\/","logo":{"@type":"ImageObject","inLanguage":"vi","@id":"https:\/\/cunghocvui.com\/book\/#\/schema\/logo\/image\/","url":"https:\/\/img.cunghocvui.com\/book\/wp-content\/uploads\/2024\/02\/cunghocvui.png","contentUrl":"https:\/\/img.cunghocvui.com\/book\/wp-content\/uploads\/2024\/02\/cunghocvui.png","width":335,"height":110,"caption":"\u0110\u1ecdc online & Reviews"},"image":{"@id":"https:\/\/cunghocvui.com\/book\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/cunghocvui.com\/book\/#\/schema\/person\/b1b51fb7985439e6f7f6fcfcf114680a","name":"V\u0169 V\u0103n Ngh\u0129a","image":{"@type":"ImageObject","inLanguage":"vi","@id":"https:\/\/cunghocvui.com\/book\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/d9fe0e895add90028fc46c12628cf37ecd7bd62ace5a412516cc6f55972ed8bc?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d9fe0e895add90028fc46c12628cf37ecd7bd62ace5a412516cc6f55972ed8bc?s=96&d=mm&r=g","caption":"V\u0169 V\u0103n Ngh\u0129a"},"url":"https:\/\/cunghocvui.com\/book\/author\/nghianv\/"}]}},"_links":{"self":[{"href":"https:\/\/cunghocvui.com\/book\/wp-json\/wp\/v2\/posts\/4136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cunghocvui.com\/book\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cunghocvui.com\/book\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cunghocvui.com\/book\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/cunghocvui.com\/book\/wp-json\/wp\/v2\/comments?post=4136"}],"version-history":[{"count":1,"href":"https:\/\/cunghocvui.com\/book\/wp-json\/wp\/v2\/posts\/4136\/revisions"}],"predecessor-version":[{"id":4365,"href":"https:\/\/cunghocvui.com\/book\/wp-json\/wp\/v2\/posts\/4136\/revisions\/4365"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cunghocvui.com\/book\/wp-json\/wp\/v2\/media\/4135"}],"wp:attachment":[{"href":"https:\/\/cunghocvui.com\/book\/wp-json\/wp\/v2\/media?parent=4136"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cunghocvui.com\/book\/wp-json\/wp\/v2\/categories?post=4136"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cunghocvui.com\/book\/wp-json\/wp\/v2\/tags?post=4136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}