{"id":4027,"date":"2024-04-02T09:24:16","date_gmt":"2024-04-02T09:24:16","guid":{"rendered":"https:\/\/cunghocvui.com\/book\/?p=4027"},"modified":"2024-04-02T09:24:20","modified_gmt":"2024-04-02T09:24:20","slug":"nang-tam-dich-vu","status":"publish","type":"post","link":"https:\/\/cunghocvui.com\/book\/nang-tam-dich-vu\/","title":{"rendered":"N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><br>Gi\u1edbi thi\u1ec7u s\u00e1ch N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5<\/h2>\n\n\n\n<p>T\u00e1c ph\u1ea9m &#8220;<strong>N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5<\/strong>&#8221; c\u1ee7a Ron Kaufman l\u00e0 s\u00e1ch h\u01b0\u1edbng d\u1eabn thi\u1ebft th\u1ef1c v\u1ec1 ngh\u1ec7 thu\u1eadt cung c\u1ea5p d\u1ecbch v\u1ee5 xu\u1ea5t s\u1eafc. Kaufman, chuy\u00ean gia h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, tr\u00ecnh b\u00e0y m\u1ed9t l\u1ed9 tr\u00ecnh r\u00f5 r\u00e0ng \u0111\u1ec3 gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c chuy\u1ec3n \u0111\u1ed5i d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd t\u1eeb m\u1ee9c t\u1ed1t \u0111\u1ebfn m\u1ee9c tuy\u1ec7t v\u1eddi.<\/p>\n\n\n\n<p>V\u1edbi nh\u1eefng c\u00e2u chuy\u1ec7n \u0111i\u1ec3n h\u00ecnh th\u1ef1c t\u1ebf v\u00e0 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh, cu\u1ed1n s\u00e1ch n\u00e0y kh\u00e1m ph\u00e1 c\u00e1c y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i c\u1ee7a d\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi, t\u1eeb giao ti\u1ebfp hi\u1ec7u qu\u1ea3 \u0111\u1ebfn x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1eefng ch\u1eafc v\u1edbi kh\u00e1ch h\u00e0ng. Kaufman nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a s\u1ef1 \u0111\u1ed3ng c\u1ea3m, kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u00e0 trao quy\u1ec1n cho nh\u00e2n vi\u00ean \u0111\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u00e1ng nh\u1edb.<\/p>\n\n\n\n<p>&#8220;<strong>N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5<\/strong>&#8221; l\u00e0 c\u1ea9m nang ho\u00e0n h\u1ea3o cho c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o, qu\u1ea3n l\u00fd v\u00e0 chuy\u00ean gia d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng mu\u1ed1n n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh. Cu\u1ed1n s\u00e1ch cung c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 k\u1ef9 thu\u1eadt thi\u1ebft th\u1ef1c \u0111\u1ec3 bi\u1ebfn d\u1ecbch v\u1ee5 t\u1ed1t th\u00e0nh \u0111\u1ed9ng l\u1ef1c th\u00fac \u0111\u1ea9y s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng tr\u01b0\u1edfng kinh doanh.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>V\u1ec1 t\u00e1c gi\u1ea3 Ron Kaufman<\/h2>\n\n\n\n<p>Ron Kaufman l\u00e0 chuy\u00ean gia h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 t\u00e1c gi\u1ea3 c\u1ee7a cu\u1ed1n s\u00e1ch b\u00e1n ch\u1ea1y nh\u1ea5t &#8220;<strong>N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5<\/strong>&#8220;. \u00d4ng l\u00e0 ng\u01b0\u1eddi s\u00e1ng l\u1eadp ki\u00eam gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh c\u1ee7a Uplifting Service, m\u1ed9t c\u00f4ng ty t\u01b0 v\u1ea5n v\u00e0 \u0111\u00e0o t\u1ea1o to\u00e0n c\u1ea7u gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd.<\/p>\n\n\n\n<p>V\u1edbi h\u01a1n 30 n\u0103m kinh nghi\u1ec7m, Kaufman \u0111\u00e3 l\u00e0m vi\u1ec7c v\u1edbi m\u1ed9t lo\u1ea1t c\u00e1c t\u1ed5 ch\u1ee9c thu\u1ed9c m\u1ecdi quy m\u00f4 v\u00e0 ng\u00e0nh ngh\u1ec1, gi\u00fap h\u1ecd t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1eb7c bi\u1ec7t v\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 trung th\u00e0nh. \u00d4ng l\u00e0 di\u1ec5n gi\u1ea3 ch\u00ednh th\u01b0\u1eddng xuy\u00ean t\u1ea1i c\u00e1c h\u1ed9i ngh\u1ecb v\u00e0 s\u1ef1 ki\u1ec7n tr\u00ean to\u00e0n th\u1ebf gi\u1edbi, v\u00e0 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn s\u00e1ng t\u1ea1o c\u1ee7a \u00f4ng \u0111\u00e3 \u0111\u01b0\u1ee3c c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng l\u1edbn nh\u01b0 CNN, The New York Times v\u00e0 Forbes gi\u1edbi thi\u1ec7u.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Th\u00f4ng tin s\u00e1ch N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th><strong>Th\u00f4ng tin<\/strong><\/th><th><strong>Chi ti\u1ebft<\/strong><\/th><\/tr><\/thead><tbody><tr><td>T\u00ean s\u00e1ch<\/td><td>N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5<\/td><\/tr><tr><td>T\u00e1c gi\u1ea3<\/td><td>Ron Kaufman<\/td><\/tr><tr><td>Th\u1ec3 lo\u1ea1i<\/td><td>Ph\u00e1t tri\u1ec3n kinh doanh, D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/td><\/tr><tr><td>S\u1ed1 trang<\/td><td>436<\/td><\/tr><tr><td>N\u0103m xu\u1ea5t b\u1ea3n<\/td><td>2012<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><br>T\u00f3m t\u1eaft n\u1ed9i dung s\u00e1ch N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5<\/h2>\n\n\n\n<p><strong><strong>N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5<\/strong>: B\u00ed quy\u1ebft \u0110\u1ed9t Ph\u00e1 T\u1eeb T\u1ed1t \u0110\u1ebfn Tuy\u1ec7t V\u1eddi<\/strong> c\u1ee7a Ron Kaufman l\u00e0 m\u1ed9t h\u01b0\u1edbng d\u1eabn thi\u1ebft th\u1ef1c v\u00e0 h\u1ea5p d\u1eabn v\u1ec1 c\u00e1ch cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc. Kaufman, chuy\u00ean gia h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, tr\u00ecnh b\u00e0y m\u1ed9t l\u1ed9 tr\u00ecnh r\u00f5 r\u00e0ng \u0111\u1ec3 gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c chuy\u1ec3n \u0111\u1ed5i d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd t\u1eeb m\u1ee9c t\u1ed1t \u0111\u1ebfn m\u1ee9c tuy\u1ec7t v\u1eddi.<\/p>\n\n\n\n<p>Cu\u1ed1n s\u00e1ch b\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch l\u00e0m n\u1ed5i b\u1eadt t\u1ea7m quan tr\u1ecdng c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p. Kaufman l\u1eadp lu\u1eadn r\u1eb1ng d\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi kh\u00f4ng ch\u1ec9 l\u00e0 v\u1ec1 vi\u1ec7c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n l\u00e0 v\u1ec1 vi\u1ec7c t\u1ea1o ra tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i.<\/p>\n\n\n\n<p>Kaufman sau \u0111\u00f3 kh\u00e1m ph\u00e1 c\u00e1c y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i c\u1ee7a d\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi, bao g\u1ed3m:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8211; <strong>S\u1ef1 \u0111\u1ed3ng c\u1ea3m:<\/strong> Kh\u1ea3 n\u0103ng hi\u1ec3u v\u00e0 chia s\u1ebb c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li>&#8211; <strong>Kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng:<\/strong> Kh\u1ea3 n\u0103ng \u0111i\u1ec1u ch\u1ec9nh nhanh ch\u00f3ng \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u thay \u0111\u1ed5i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li>&#8211; <strong>Trao quy\u1ec1n cho nh\u00e2n vi\u00ean:<\/strong> Cung c\u1ea5p cho nh\u00e2n vi\u00ean tuy\u1ebfn \u0111\u1ea7u quy\u1ec1n t\u1ef1 ch\u1ee7 \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n\n\n\n<p>Kaufman cung c\u1ea5p nhi\u1ec1u v\u00ed d\u1ee5 th\u1ef1c t\u1ebf v\u1ec1 c\u00e1c t\u1ed5 ch\u1ee9c \u0111\u00e3 th\u00e0nh c\u00f4ng trong vi\u1ec7c n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd. \u00d4ng c\u0169ng chia s\u1ebb nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh \u0111\u1ec3 c\u1ea3i thi\u1ec7n giao ti\u1ebfp, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u00e0 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t tr\u1ed9i.<\/p>\n\n\n\n<p>M\u1ed9t \u0111i\u1ec3m m\u1ea1nh c\u1ee7a cu\u1ed1n s\u00e1ch l\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn th\u1ef1c t\u1ebf c\u1ee7a Kaufman. \u00d4ng cung c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 k\u1ef9 thu\u1eadt c\u1ee5 th\u1ec3 m\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh. \u00d4ng c\u0169ng nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c t\u1ea1o ra m\u1ed9t v\u0103n h\u00f3a d\u1ecbch v\u1ee5 t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng \u1edf m\u1ecdi c\u1ea5p \u0111\u1ed9 c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n\n\n\n<p>&#8220;<strong>N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5<\/strong>&#8221; l\u00e0 m\u1ed9t cu\u1ed1n s\u00e1ch thi\u1ebft y\u1ebfu cho c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o, qu\u1ea3n l\u00fd v\u00e0 chuy\u00ean gia d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng mu\u1ed1n n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh. Cu\u1ed1n s\u00e1ch cung c\u1ea5p c\u00e1c h\u01b0\u1edbng d\u1eabn r\u00f5 r\u00e0ng, c\u00e1c v\u00ed d\u1ee5 th\u1ef1c t\u1ebf v\u00e0 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh \u0111\u1ec3 gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1eb7c bi\u1ec7t v\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>\u0110\u1ecdc v\u00e0 t\u1ea3i s\u00e1ch N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5 (PDF)<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/catalog\/product\/n\/a\/nang_tam_dich_vu_tai_ban_2020_2_2021_06_11_15_59_44.jpg\" alt=\"N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/catalog\/product\/n\/a\/nang_tam_dich_vu_tai_ban_2020_3_2021_06_11_15_59_44.jpg\" alt=\"N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn0.fahasa.com\/media\/catalog\/product\/n\/a\/nang_tam_dich_vu_tai_ban_2020_4_2021_06_11_15_59_44.jpg\" alt=\"N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5\"\/><\/figure>\n\n\n\n<p><strong>\u0110\u1ecdc s\u00e1ch N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5 online mi\u1ec5n ph\u00ed ho\u1eb7c t\u1ea3i v\u1ec1 d\u01b0\u1edbi d\u1ea1ng File PDF theo h\u01b0\u1edbng d\u1eabn<\/strong><\/p>\n\n\n\n<div class=\"wp-block-button has-custom-font-size has-medium-font-size\" style=\"text-align: center;\"><button class=\"wp-block-button__link has-background-color has-luminous-vivid-orange-background-color has-text-color has-background has-link-color wp-element-button\"><br>Download<br><\/button><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><br>(Review) \u0110\u00e1nh gi\u00e1 n\u1ed9i dung v\u00e0 H\u00ecnh th\u1ee9c<\/h2>\n\n\n\n<p>T\u00f4i \u0111\u00e1nh gi\u00e1 cu\u1ed1n s\u00e1ch <strong><strong>N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5<\/strong><\/strong> c\u1ee7a Ron Kaufman <strong><strong>9\/10<\/strong> <\/strong>.<\/p>\n\n\n\n<p><strong><em>\u0110i\u1ec3m m\u1ea1nh:<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>H\u01b0\u1edbng d\u1eabn th\u1ef1c t\u1ebf v\u00e0 d\u1ec5 hi\u1ec3u v\u1ec1 c\u00e1ch cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc<\/li>\n\n\n\n<li>Bao g\u1ed3m c\u00e1c y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i c\u1ee7a d\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi v\u1edbi c\u00e1c v\u00ed d\u1ee5 th\u1ef1c t\u1ebf<\/li>\n\n\n\n<li>Cung c\u1ea5p c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh \u0111\u1ec3 c\u1ea3i thi\u1ec7n giao ti\u1ebfp, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u00e0 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t tr\u1ed9i<\/li>\n\n\n\n<li>Nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c t\u1ea1o ra m\u1ed9t v\u0103n h\u00f3a d\u1ecbch v\u1ee5 t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng<\/li>\n\n\n\n<li>V\u0103n phong h\u1ea5p d\u1eabn v\u00e0 d\u1ec5 hi\u1ec3u, v\u1edbi nhi\u1ec1u c\u00e2u chuy\u1ec7n \u0111i\u1ec3n h\u00ecnh<\/li>\n<\/ul>\n\n\n\n<p><strong><em>\u0110i\u1ec3m y\u1ebfu:<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u1ed9t s\u1ed1 \u0111\u1ed9c gi\u1ea3 c\u00f3 th\u1ec3 th\u1ea5y cu\u1ed1n s\u00e1ch qu\u00e1 t\u1eadp trung v\u00e0o c\u00e1c kh\u00eda c\u1ea1nh m\u1ec1m c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, ch\u1eb3ng h\u1ea1n nh\u01b0 s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u00e0 kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng<\/li>\n\n\n\n<li>Cu\u1ed1n s\u00e1ch c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c h\u01b0\u1edfng l\u1ee3i t\u1eeb nhi\u1ec1u nghi\u00ean c\u1ee9u v\u00e0 d\u1eef li\u1ec7u h\u01a1n \u0111\u1ec3 h\u1ed7 tr\u1ee3 c\u00e1c tuy\u00ean b\u1ed1 c\u1ee7a t\u00e1c gi\u1ea3<\/li>\n<\/ul>\n\n\n\n<p>Nh\u00ecn chung, &#8220;<strong>N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5<\/strong>&#8221; cung c\u1ea5p c\u00e1c h\u01b0\u1edbng d\u1eabn r\u00f5 r\u00e0ng, c\u00e1c v\u00ed d\u1ee5 th\u1ef1c t\u1ebf v\u00e0 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh \u0111\u1ec3 gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1eb7c bi\u1ec7t v\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>C\u1ea3m nh\u1eadn c\u00e1 nh\u00e2n<\/h2>\n\n\n\n<p><strong><strong>N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5<\/strong><\/strong> c\u1ee7a Ron Kaufman l\u00e0 m\u1ed9t cu\u1ed1n s\u00e1ch th\u1ef1c s\u1ef1 truy\u1ec1n c\u1ea3m h\u1ee9ng v\u00e0 mang t\u00ednh th\u1ef1c ti\u1ec5n v\u1ec1 c\u00e1ch cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc. Kaufman tr\u00ecnh b\u00e0y m\u1ed9t l\u1ed9 tr\u00ecnh r\u00f5 r\u00e0ng v\u00e0 d\u1ec5 hi\u1ec3u \u0111\u1ec3 gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c chuy\u1ec3n \u0111\u1ed5i d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd t\u1eeb m\u1ee9c t\u1ed1t \u0111\u1ebfn m\u1ee9c tuy\u1ec7t v\u1eddi.<\/p>\n\n\n\n<p>\u0110i\u1ec3m m\u1ea1nh c\u1ee7a cu\u1ed1n s\u00e1ch n\u1eb1m \u1edf c\u00e1ch ti\u1ebfp c\u1eadn to\u00e0n di\u1ec7n c\u1ee7a Kaufman. \u00d4ng kh\u00f4ng ch\u1ec9 t\u1eadp trung v\u00e0o c\u00e1c kh\u00eda c\u1ea1nh k\u1ef9 thu\u1eadt c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a s\u1ef1 \u0111\u1ed3ng c\u1ea3m, kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u00e0 trao quy\u1ec1n cho nh\u00e2n vi\u00ean. Kaufman tin r\u1eb1ng d\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi l\u00e0 v\u1ec1 vi\u1ec7c t\u1ea1o ra tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p>Cu\u1ed1n s\u00e1ch ch\u1ee9a \u0111\u1ea7y nh\u1eefng v\u00ed d\u1ee5 th\u1ef1c t\u1ebf v\u1ec1 c\u00e1c t\u1ed5 ch\u1ee9c \u0111\u00e3 th\u00e0nh c\u00f4ng trong vi\u1ec7c n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd. Nh\u1eefng v\u00ed d\u1ee5 n\u00e0y gi\u00fap minh h\u1ecda c\u00e1c nguy\u00ean t\u1eafc c\u1ee7a Kaufman v\u00e0 cung c\u1ea5p cho ng\u01b0\u1eddi \u0111\u1ecdc nh\u1eefng \u00fd t\u01b0\u1edfng c\u1ee5 th\u1ec3 v\u1ec1 c\u00e1ch c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 c\u1ee7a ri\u00eang h\u1ecd.<\/p>\n\n\n\n<p>Kaufman c\u0169ng cung c\u1ea5p nhi\u1ec1u chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh \u0111\u1ec3 c\u1ea3i thi\u1ec7n giao ti\u1ebfp, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u00e0 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t tr\u1ed9i. C\u00e1c chi\u1ebfn l\u01b0\u1ee3c n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho b\u1ea5t k\u1ef3 t\u1ed5 ch\u1ee9c n\u00e0o, b\u1ea5t k\u1ec3 quy m\u00f4 hay ng\u00e0nh ngh\u1ec1.<\/p>\n\n\n\n<p>M\u1ed9t trong nh\u1eefng \u0111i\u1ec1u t\u00f4i \u0111\u00e1nh gi\u00e1 cao nh\u1ea5t v\u1ec1 cu\u1ed1n s\u00e1ch n\u00e0y l\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn th\u1ef1c t\u1ebf c\u1ee7a Kaufman. \u00d4ng cung c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 k\u1ef9 thu\u1eadt c\u1ee5 th\u1ec3 m\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh. \u00d4ng c\u0169ng nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c t\u1ea1o ra m\u1ed9t v\u0103n h\u00f3a d\u1ecbch v\u1ee5 t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng \u1edf m\u1ecdi c\u1ea5p \u0111\u1ed9 c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n\n\n\n<p>Nh\u00ecn chung, &#8220;<strong>N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5<\/strong>&#8221; l\u00e0 m\u1ed9t cu\u1ed1n s\u00e1ch thi\u1ebft y\u1ebfu cho b\u1ea5t k\u1ef3 ai mu\u1ed1n n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Nh\u1eefng c\u00e2u n\u00f3i hay v\u00e0 B\u00e0i h\u1ecdc<\/h2>\n\n\n\n<p><strong>B\u00e0i h\u1ecdc r\u00fat ra:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc kh\u00f4ng ch\u1ec9 l\u00e0 v\u1ec1 vi\u1ec7c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n l\u00e0 v\u1ec1 vi\u1ec7c t\u1ea1o ra tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i.<\/li>\n\n\n\n<li>S\u1ef1 \u0111\u1ed3ng c\u1ea3m, kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u00e0 trao quy\u1ec1n cho nh\u00e2n vi\u00ean l\u00e0 nh\u1eefng y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i c\u1ee7a d\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi.<\/li>\n\n\n\n<li>Vi\u1ec7c t\u1ea1o ra m\u1ed9t v\u0103n h\u00f3a d\u1ecbch v\u1ee5 t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi th\u00e0nh c\u00f4ng l\u00e2u d\u00e0i.<\/li>\n\n\n\n<li>C\u00f3 nhi\u1ec1u chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh \u0111\u1ec3 c\u1ea3i thi\u1ec7n giao ti\u1ebfp, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u00e0 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t tr\u1ed9i.<\/li>\n<\/ol>\n\n\n\n<p><strong>C\u1ea3m h\u1ee9ng nh\u1eadn \u0111\u01b0\u1ee3c:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>T\u00f4i \u0111\u01b0\u1ee3c truy\u1ec1n c\u1ea3m h\u1ee9ng b\u1edfi nh\u1eefng c\u00e2u chuy\u1ec7n v\u1ec1 c\u00e1c t\u1ed5 ch\u1ee9c \u0111\u00e3 th\u00e0nh c\u00f4ng trong vi\u1ec7c n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd.<\/li>\n\n\n\n<li>T\u00f4i \u0111\u01b0\u1ee3c truy\u1ec1n c\u1ea3m h\u1ee9ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 c\u1ee7a ri\u00eang m\u00ecnh, c\u1ea3 trong c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n.<\/li>\n\n\n\n<li>T\u00f4i \u0111\u01b0\u1ee3c truy\u1ec1n c\u1ea3m h\u1ee9ng \u0111\u1ec3 t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t trong cu\u1ed9c s\u1ed1ng c\u1ee7a ng\u01b0\u1eddi kh\u00e1c b\u1eb1ng c\u00e1ch cung c\u1ea5p d\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi.<\/li>\n<\/ol>\n\n\n\n<p><strong>\u00c1p d\u1ee5ng v\u00e0o th\u1ef1c t\u1ebf:<\/strong><\/p>\n\n\n\n<p>T\u00f4i \u0111\u00e3 \u00e1p d\u1ee5ng nhi\u1ec1u b\u00e0i h\u1ecdc t\u1eeb cu\u1ed1n s\u00e1ch &#8220;<strong>N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5<\/strong>&#8221; v\u00e0o c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh. V\u00ed d\u1ee5:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>T\u1eadp trung v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh v\u00e0 hi\u1ec3u nhu c\u1ea7u c\u1ee7a h\u1ecd.<\/li>\n\n\n\n<li>Trao quy\u1ec1n cho nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li>Li\u00ean t\u1ee5c t\u00ecm ki\u1ebfm c\u00e1c c\u00e1ch \u0111\u1ec3 c\u1ea3i thi\u1ec7n giao ti\u1ebfp v\u00e0 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t tr\u1ed9i.<\/li>\n<\/ol>\n\n\n\n<p>T\u00f4i tin r\u1eb1ng nh\u1eefng b\u00e0i h\u1ecdc t\u1eeb cu\u1ed1n s\u00e1ch n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho b\u1ea5t k\u1ef3 ai mu\u1ed1n c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o s\u1ef1 \u0111\u1ed3ng c\u1ea3m, kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u00e0 trao quy\u1ec1n cho nh\u00e2n vi\u00ean, ch\u00fang ta c\u00f3 th\u1ec3 t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gi\u1edbi thi\u1ec7u s\u00e1ch N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5 T\u00e1c ph\u1ea9m &#8220;N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5&#8221; c\u1ee7a Ron Kaufman l\u00e0 s\u00e1ch h\u01b0\u1edbng d\u1eabn thi\u1ebft th\u1ef1c v\u1ec1 ngh\u1ec7 thu\u1eadt cung c\u1ea5p d\u1ecbch v\u1ee5 xu\u1ea5t s\u1eafc. Kaufman, chuy\u00ean gia h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, tr\u00ecnh b\u00e0y m\u1ed9t l\u1ed9 tr\u00ecnh r\u00f5 r\u00e0ng \u0111\u1ec3 gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c&#8230;<\/p>\n","protected":false},"author":3,"featured_media":4026,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[333,469],"tags":[],"class_list":["post-4027","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kinh-te","category-marketing-ban-hang"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5 - \u0110\u1ecdc online &amp; Pdf<\/title>\n<meta name=\"description\" content=\"Cu\u1ed1n s\u00e1ch &quot;N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5&quot; c\u1ee7a Ron Kaufman l\u00e0 s\u00e1ch h\u01b0\u1edbng d\u1eabn thi\u1ebft th\u1ef1c v\u1ec1 ngh\u1ec7 thu\u1eadt cung c\u1ea5p d\u1ecbch v\u1ee5 xu\u1ea5t s\u1eafc.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cunghocvui.com\/book\/nang-tam-dich-vu\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"N\u00e2ng T\u1ea7m D\u1ecbch V\u1ee5 - 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